Aramex Couriers — Unprofessional Behavior & Poor delivery

Hi,

I ordered some good online through a popular e-commerce website Tradus.com, and the allocated my purchase to a seller who chose a very unprofessional Courier company Aramex.

I was shocked by the behaviour of their staff and the company.

The day it was scheduled to be delivered, the courier guy gave me a call and said he cant come to my office which is mentioned at the shipping address due to some reason and i have to come at the office complex gate which is 2 kms from my office.

I have an office which is a huge zone in Noida spread in an area of around 4-5 kms.

Then i send a mail to customer support of Aramex courier and they said that you will recieve your courier today or latest by tomorrow and i informed their customer support guy that its 5 PM and i will leave from my office by 6:30, he said he will coordinate with the delivery guy and will confirm in 10 mins. But again no response from him.

The next day morning, i got a call from the company saying we will deliver it today but again you have to come at the main gate (which is 2 kms), i said sorry i cant come there and i was shocked to hear what he said, his response was 'then we also cant deliver the courier to you' his tone and pitch of saying this was extremely rude and i felt that they doing me a favour by sending my courier.

I haven't seen any customer support guy speaking to customer in this tone.

And, to add it, people in our office receive couriers and parcel on daily basis from all the courier companies and online e-commerce portals.

I would advice and would request any consumer or company not to have any partnership or use Aramex couriers.

there are a group of fake and rude people working in the company who i believe have tasted quick success and are not concern about the business.

PLEASE DON'T USE ARAMEX COURIER FOR ANY OF YOUR NEEDS.... FORGET THE NEED WILL BE FULFILLED, IT WILL ADD FRUSTRATION TO YOUR LIFE......

Regds,
Sourabh Munjal - unsatisfied client of aramex courier