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[Resolved]  Artha Health Options — Have been duped !

I'm one of those hundreds of people who have been duped not once but
twice ! I had opted for Artha Options card last year and have tried
to reach them over a 100 times to avail the facilities that have been boasted while
selling the product !

One fine day, I suddenly get a call from Mr. Zain in mid Jan 2009
claiming to be a floor manager there trying to persuade me a renew the
product and my only was that I mentioned that I will look into it. The call was then
transferred to the quality assurance there who were giving a
completely opposite picture about the product that Mr. Zain was talking about. Never did I during
that call authorise them to debit the subscription amount from my
credit card and to my surprise, an amount of Rs. 1994 has been debited from credit card
without my knowledge.

When I contact Mr. Zain on the same phone number, he's mentioning that
I had authorised Artha to debit the amount, which is completely false
!

Just a while ago when I called him on Mobile no. [protected] asking him
to cancel my subscription, which according to him was possible if I
was not happy with the product, now claims that there is no such possibility.

Most of all, its been over a week since the money was deducted from my
account and I have not received the product yet !

Now, Mr. Zain threatens me that they have a clientele of over 7 lakh individuals and things like these happen every day and I will be in trouble if I take a legal action against Artha.

Can someone advise me on how to get back my hard earned money?
Complaint marked as Resolved Aug 14, 2020

Complaint Status


[Jun 17, 2014] customer support has been notified about the posted complaint.
Complaint comments  36 CommentsShareTweet

Comments

Yet another example of having the right people at the right place...frustrated I have sent the above email to the customer care at artha and within 24 hours of my distressed e-mail, a member of the senior management called me up asking what has gone wrong?

It is because of his timely intervention did I get my money back. Thanks to him.

The difference between the dream of senior management of this organisation and the customer care executive who sold me the product are varied in that the member of the senior management aimed at public service and customer care executive his incentive !

I'm going back with mixed feelings...but good luck to Artha, hope they achieve what they want to...public service !!
I am another victim. These people call and within 5 minutes they will engage you in tele-marketing loop.
Artha healthcare has debited Rs. 2000.00 against a healthcare policy which I was made to subscribe
against promised Rs 999.00, But after 2 minute the when asking for creditcard details, tele-executive from Artha said, I must have got it wrong it is Rs.1999.00.
Even though after paying 1999.00, in first week of August 2008, and I still awaiting for the health card and coupon to reach me. These people are not etertaining any calls. They are cheaters.

I have given calls too, but thet say there is no policy of cancelling. I don't understand why they can''t if they can't serve for what they are paid.

I adovate, let's take this matter to comsumer court. I am with you. You can drop a mail to me.

Rgds,
Kumar Hemant
Bangalore
Guys,

I have posted this on consumer forum and appears like they have not responded to them either.

Can we all go to their office and screw them one day? I have found that there are enough number of people who got frustrated about their service. Court and all may not work in India, we need to figure out someway out to teach them a lesson and also to get our money back.

Let me know your thoughts

Below is the address.

Maharshi Aravinda Bhavana,
No. 14/3, Nrupathunga Road,
Bangalore - 560001
Phone: +[protected]
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Hi All,

I am the another victim who has suffered with the artha fraud. I am fully frustrated. I have joined this by paying Rs.2000/-. Contact Number printed in voucher is not working when i tried to reach. Better to approch and take some legal action against this so that other may not be suffered.

Thanks,
Rami
[protected]
Hi Guys...


I am Rajeev from Bangalore.I'm Member of artha from last 4 years. But I'm not facing any kind of problem.
I don't no Why r u blamming on Artha. R u compititor Of Artha. If No..
Then tell me one thing ... Is there any company which is providing these kind of facility ? NO...


In only 2000/- they are offering full body check-up, consultation in so many decipline, Full dental solution, discount on so many things,
No Way Boss...


So Bhai clear ur douts. 2000/- me bacche ki jan loge kya yar...

Thanks
The Consumer Court is an easy forum. In addition, the Quality people should be recording the conversation and that can be pulled when you go the legal way. Go to the Consumer Court.
I am also one of the Suscriber of Arha, I enjoyed a holiday package at Kodaikanal which is absolutely fee. Regarding the services the changed phone nos has not communicated to the members. This is totally unconstitutional.

Artha Health Options — not received any pacakge from Artha Health Options after paying 2000/-

Hi,
I am the member of Artha last year, but havent used any of their options and my membership got expired, this year in April first week, Salim from Artha called me for renewal of my membership and he pestered me for 10days to renew it over the phone, i have renewed and payed them 2000/- . he promised that i will get the Kit in a weeks time, this is on April 14th,
Till now i havent received the Kit, i have called them 10 times and none of the Artha guys are interested to trace out why i havent received, they simply ask me to call a courier company, i called courier company, they asked me to find out from my company security(where they claimed that they delivered ) .

My company security dont have any clue that some thing from Artha got delivered, where as courier company's delivery slip doesnt have any signature of the person received other than the company name.

Arhta team is not bothered to get this resolved.
My advice to all, if any one calls from Artha for membership, done believe and pay the money, they done have basic customer service competencies, I am not sure how they can deliver Health care services.
I will post further transactions with Artha in this same place
Regards
Vamsi
.
Regards
vamsi
Hi,

I am not happy with Aratha service, you take the aratha voucher to any of the hospitals they treat us totaly different which is like as though you had come for some free service, i have been a memeber from last one year & faced lots of problems, also this time they have taken Rs. 2000 from my credit card without my knowledge, its been a month now & i am calling daily one Mr. Yash & Mr. Dev supposed to call me to short out the issuse & i am still waiting for the call, when ever i call the customer care says that the lines are busy & they will call u back...

Please advise wat action can be taken, they can't missuse our credit cards without our knowledge...
Dear Sir,

I would like to bring to your kind notice that your people have debited in my account two times Rs.1994 and 1994 without my perssion, I do not know why they have done like that, however I have spoke to your customer care, they said that It will credited your account, but till date they have not done.

Please let me know the status, why your people are doing like this as you know very well they you are misusing my credit card number, which is leagaly not correct.

I am sure that you will reply immediately as well you will credit the total amount to my bank without any dilay.

Ramesh. B.
[protected]

Artha Health Options — False promises and worst services

HI,

I was member of artha health options for last 2 years, During 2nd year renewal of my membership fees i requested discount and artha executives promised to give 3rd years membership free of charge instead of discount and i agreed for that and requested written document for that and approved my bank to release cheque.Artha promised to send the letter after my payments but whole year i struggled to get the letter and my 3nd year started with artha ,now they dont agree to facts they had promised. And all the coupons of health wasted since doctors dont care for artha patients or you wont get appointments properly, artha patients will be degraded in the hospitals,these facts i have called and informed artha so many times.

I belive it is waste of money ,you pay as prepaid and wont get service when you require it.

Just check out this flashy website if want more details for service which they wont offer once you pay them:

http://www.arthaoptions.com/

Shivaprakash
hi i m member of artha since from lst 4 years as wat ur talking i dont know exactly i m the member i didnt got any of the service probs till now then how u can tell i think u people dont know wat is the product of exactly i think u people dont know 2 use so ur telling all this things. if v do 100 correct things no body will see that but any 1 wrong thing it will be published all across the world that type of people i m seeing in this blogs...


In 5rs u can only buy parle-g not a milano cookies but here getting the cookies along with chocolate dipped...
Hello Shiv

This is Anoop I am the Asst manager of Artha health options ..I am sure that if you reach us we will definately resolve the issue or your concern.. We have been addressing issues or concerns with great delight ..please call [protected] or [protected] and i will resolve the issue.and i would state that we are servicing people with great delight .
They have used my credit card illegally, im talking to them from past 3 days, I talked withthere Manager Mr. Aggrawal. I thretened them with consequences if they wont refund my amount. I told them that i will go to Consumer court and also going to file a criminal complaint for using my card illegally. so they told they will refund my amount. But i dont know. I will come to know about it by tomorrow.
Now they have shifted there office to Seshadripuram.
Address:
Artha Health Options
#24, SIRU Road,
Seshadripuram
Near to Nataraj Theater

One more suggestion, you can callup ur bank and make the transaction as disputed, the bank will take further action on them.
Artha, its a big fraud company. Already the earlier CEO left the company and his partner is heading it now. They have used my credit card illegally for 3 times, i'm talking to them from past 20 days. Till now my complaint have changed 3 hands. First i talked Yash, next Saleem and now its with Sridhar. Just playing games. My problem not yet solved. What to do? if i go for consumer court, how much time it will take?
I got cheated not once but twice. And compared to the amounts other people mention - I am the biggest loser.
First time they duped me of Rs.13, 000/-
Today, its Rs.20, 000/-


Their modus operandi is:

1) Call up the customer and tell that "Sir, you have already paid for so-and-so product and we are now sending the coupons/charge-slip".
2) You' think - oh it is something I have already paid - so you say OK.
3) Next thing you know - you get SMS from your bank saying so-and-so amount has been charged to your card
4) If you confront them they say "Sir, we already confirmed with you on phone".

I have asked my bank to block this card; but I will also make this transaction as disputed.
Dear Artha Card Holders,

I have been one of the thousands of people who had severe problems with Artha Health Options of Bangalore. Like you all, I too made a big hue and cry about the entire organisation till I met the Manager, Finance and Customer Care of Artha. I must also pen down that I did not go on my own but was invited by the gentleman.

I must admit that it took just one meeting to change my entire perception of what Artha Health is all about. The Manager not only sorted out my issue but also gave a very detailed briefing about why preventive health care is important. He by no means was trying to cajole me into giving up my fight against them.

I personally feel that there is no harm in trying out this product. Issues will be there in any organisation. They are trying to help you out with your health and hence you need to give them a chance too.

In case anyone has some serious issues with Artha, please be free to write to me on my email and I will show you how to get your dues. A little bit of your money can make a difference to your health. I am not promoting Artha but trying to impart on how important it is to go in for preventive health care.

If you analyse the other products available in the market, it is mostly Insurance Related and one can claim only if one is admitted in Hospitals. Why get admitted and go through the pain when you have an option to check up at some of the best Hospitals? Maybe we all have to understand the concept and importance of this arrangement.

I am not in any way trying to sell the product. I am neither an employee or in any way related to the organisation. I am just trying to reason out logic and try to clear certain misnomers that we all carry.

Yu can mail me on [protected]@rediffmail.com

Artha Health Options — Swipe My Credit Card without my Permission

Artha Health Options has charged my credit card 4 times (3000, 3000, 4000 and 10000) Illegally without my permission. And every time after charging my card they used to just inform me that the card is already charged. After asking for refund they just say it is already charged and can not be refunded. These guys are fraud and Cheat.I saw sever similar complains here against them. I have already blocked my card and I am planning to go to Police and log FIR against Artha Health options today.
Hello Sir

My name is Anoop, I have a few qustions for you . So that i can resolve the issue ASAP

please help me with some details

1) When did the sale happen ?

2) The payment mode

3) The card number or your contact details

I will also let the team know to go through the details and the team will ensure that the Kit is delivered on time

please revert for clarifications

Regards

Anoop

Email address : [protected]@gmail.com

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    Artha Health Options
    Customer Care Service
    Customer satisfaction rating
    84%
    Complaints
    32
    Pending
    0
    Resolved
    27
    Artha Health Options  Phone
    +91 80 6767 8484
    Artha Health Options  Address
    No 24, Sirur Park Road, Near-State Bank Of Mysore, Seshadripuram, Bangalore, Karnataka, India - 560020
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