Lifecell International Complaints & Reviews

Dear Sir/Madam,

We availed oncology diagnostic services from LifeCell International Pvt Ltd in July 2025. The package included genomic profiling and PD-L1 clone testing (SP263, SP142, DAKO 22C3). However, only SP263 was reported in the final document.

Key issues:
1. Reports lacked designated doctor signature and registration across pages.
2. A confusing date “12.03.2025” was mentioned...

I have booked the 75 yrs storage service in Jan-23 for our baby's stem cells from Lifecell International pvt ltd at a total cost of Rs 58000 (Incl of GST) with the only condition that I have to pay Rs 9350 only at the time of registration (ie in Jan-23). the remaining amount (ie. Rs 48650) I need to pay on my baby's 1st birthday (ie. on 04-Feb-24).
But now they are asking the remaining balance of Rs 53000 for the storage services.br...

CRM No[protected]

Lifecell is charging us Rs 3000 after 12 days of delivery under the pretext that hospital charged extra. Without this payment our account will not be regularized even though we have already paid Rs 65030 as was communicated by the zonal head (Mr KM) of Lifecell in bhubaneswar.

Emails excerpts in sequence follows:

1. Excerpts from email from lifecell customer care
br...

The company is trying to make money by charging hefty late fees from the customer even if the payment is getting delayed by single day. They are not informing customer to make the payment and only after the due date is passed even by one day, they start making 100 calls in a day and force them to pay fine of 5600 (yearly charge is 3500) which is more then that of maintenance charge. Then they start offering you multiple package if I don't...

Hi,
I am the existing customer of LifeCell International. Till my baby's birth everything was smooth. They behaved politely and response was prompt.

After that scenario got changed when I was trying to use there 'Club Mahindra babymoon offer' but couldn't do as they didn't provide further information regarding how to redeem it. The complaint number BB[protected] is still pending with them since four months and now they...

In good faith I opted for a lifetime plan on stem cell preservation and genome scope testing for my new born. I was given false promises and multiple add-ons like stroller, carry bed, new born screening test for free but I havent got anything.
Infact when doctor asked me for a New born screening test I had to pay separately for it. It has been more than a month I dont have any voucher or test report or any confirmation from Lifecell.br...

We paid the amount in advance. We were told the kitbox will come in 2-3 days. We waited for 15 days.

Now suddenly without delivering the kitbox, we got to see on app kitbox delivered.

Their customer executives are seasoned liars. We dealt with One person called Majhar.

He was sweet till he collected the payment. After the payment he stopped responding....

Hello sir i am sending you a picture of my wife’s arm from where your person taking blood sample in OT during labor pain With very bad way and totaly unprofessionaly she fells to much pain in her arm and can’t fold or move.i am really shocked with your bad service i paid to much funds in your comapny for that type of bad services ?? Give my baby’s code sample back i want to save code in other better company and discuss you in court...

We were contacted by one of Lifecell's sales reps to convert to the Lifetime Storage Plan for CRM Number is 50200159 and were offered a discounted price of Rs. 40000/- on 15th December 2020.
We made the payment immediately via online banking and the demand note and payment confirmation from CC Avenue (payment gateway provider) is attached.
On contacting customer support we were assured that we would receive a formal receipt...

Sir, I'm a customer of Lifecell international and my CRM number is[protected]. I have opted for plan of convertible ASF to LTP Dual storage.On 05.01.2020 my cheque was cleared of Rs 33, 000/- vide cheque no:417261. I haven't received any recipient regarding the above cheque clearance till now and I'm unable to login with my registered mobile number too..I have totally paid an amount of Rs 54, 990/- till now and the response from the Lifecell...

Just made the payment 2 days ago and already regretting my decision. Shady marketing to lure customers seems to be the usp here. Prices on the website are completely different from what is offered to customers. They make themselves look good by offering useless vouchers that you will end up using only after paying even more than the actual product value if you choose to avail the vouchers. Unfortunately it will be too late by then as you...

I have used lifecell twice before and have had really good experiences. However my third time was horrible... First of all when i got my labour pains at 5 in the morning and called the representative (Jagadish) who was supposed to collect the sample, he informed me that he is in his hometown and would not be able to come! Then i contacted the local representative (Ravi) and he too happened to be in his home town... He said he would arrange...

Dear all,

This is bring to your notice that Lifecell is one of the worst companies in terms of service and commitments.At the time of closing the deal they show a very rosy picture to clients but after sales service is very very poor and there is nobody to listen to clients.

I got my baby's stem cells preserved with them in July 2010, but till date i have not recieved any documents or reports Even after...

We had completed the payment Rs 25, 170/- as a part of initial payment and pending payment is Rs 35, 000/- as a part of lifetime Dual storage plan.i am doing followup for remaining payment link with lifecell.

Also regarding collection fees payment to the doctor, as far as I know there is no payment has been done to the doctor on the day of delivery ie.29th Dec 23 and i had already taken care of payment on 4-jan24 discharge date.
I had clear communication in written prior to the purchase plan of 20th Sep 23 that I will be taking care of doctor fees and exclude such from lifecell charges and the same has been agreed by Lifecell representative Ms. Simran(Nagpur).

Also note that my lifecell account has been disabled due to non payment and delay in payment is just because lifecell does not initiate payment link, i had already raised a legal NC complaint against lifecell and any mishandle happens with our preservation this case only lifecell will be responsible.

Please take necessary action and close the gap immediately, do let me know if you need any further details.

An order was placed before the company through its agents Mr Shankarshan and Mr. Pushpendra for life time membership on 20/09/2023 at Dwarka Delhi and payment via ICICI Bank credit card account and a PDC was made to Mr. Shankarshan. Immediately thereafter it was discovered that a fraud has been committed by the company. So, immediately on the next day on 21/09/23, one more order was placed via email to cancel the earlier order and refund the entire amount and PDC. Matter was also reported to the bank and Delhi police.
But, till date, amount and the PDC not returned. On the contrary, the cheater company has managed further transaction from my credit card account on 22/09/23 without my permission. It is purely fraud and mischevious of the company.
Therefore, it is again requested to refund my entire money and PDC immediately.

The company is trying to make money by charging hefty late fees from the customer even if the payment is getting delayed by single day. They are not informing customer to make the payment and only after the due date is passed even by one day, they start making 100 calls in a day and force them to pay fine of 5600 (yearly charge is 3900) which is more then that of maintenance charge.Totally we need to pay 9900 which is way more higher than yearly premium. Then they start offering you multiple package if I don't want to pay fine to lure customer to pay more money for packages.

The company executive Jaya is harassing us and forcing us to make payment along with late fees. We need help from this forum in order to stop this malpractice of looting customers and harassing them. Please help the innocent customer from this fraud company.

Hi,

My baby was born on November 2022 in SRMC. I was contacted by Madam Kokila and Mr. Keerthivendhan there.

I submitted all relevant details. But, intentionally Mr. Keerthivendhan put wrong Doctor name and his own referral name.

When I requested to correct both stuff, he started asking money and ignoring my call. I want to review this case against Mr. Keerthivendhan so that other patient does not suffer for him while taking Lifecell product.

Also, I did not receive any preservation certificate since 6-7 months.. what kind of service Lifecell is providing. Really disappointed.

Vaccum system failure and vaccum pressure not generated okay so machine not ready.
Kindly do the needful for resolution.

At the time of emrollement i received babymoon clubmahindra offer from life cell. This is one of the reason why i enrolled for lifecell. They mailed me a fake voucher code as clubmahindra is telling voucher code is invalid. This is fake promotion by lifecell to attract customers.

My ticket id is EM[protected] complaint filed to lifecell in website

From santosh
[protected]

I contacted support site for contract termination and refund on 16th November 2022 itself but they stretched the process to 23rd November 2022 when I recieved email that my contract was terminated and it would be refunded within 3 to 5 days. It's already 1st December and I am yet to get my refund. The company has failed to refund me and has led to unnecessary stress and tension in my life.