Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 99%
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COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

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Toll-free:
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2
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Customer satisfaction rating
99%
Complaints
76
Pending
1
Resolved
75
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Lifecell International related photos (4)

Lifecell International Complaints & Reviews

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Lifecell International — Stem cell

 divkapoor1987 on Jul 14, 2017
My nephew's stem cell was preserved in March 2016. He was diagnosed with Thalassemia major in October 2016 and he requires a Bone Marrow Transplant. When we contacted Life Cell, they told us that the stem cell that they have preserved is also infected. Following are my complaints:
1) Why didnt they inform us when they preserve it?
2) You didnt conduct any tests on it while preserving it, which you claim to do it.
3) You charge us for preserving the stem cell and the tests, which is useless for us.
4) you give guarantee on your website that if you cant use the stem cell...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — No record in their database. [Resolved]

 ashika.jain on Jun 23, 2017
Hi,
My Name is Ashika Jain and my baby was born on 15-07-2016. I had enrolled with Lifecell and they had collected sample and everything was done right. I got confirmation e-mail and all enrollment details. Now, after nearly a year when I called to check the storage status and other details, they do not have any record of my CRM number. I gave them my registered contact number and they still do not have it. I have been calling them and the customer care executive tells me that someone will contact me within 5 working days but I have not received any call or e-mail from them. I feel the need...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Fraud company lifecall [Resolved]

 Info Media (Rahul Chugh) on May 23, 2017
My crm no. Is 170014700072 and that are not collected sample on time no one responsible in this company please due not buy any services from lifecell. Why are waste your money that type of fraud company if you can want real stem sell choose cord life that are best in this sector

I personally suggest you do not buy any package from life cell my no. Is 9354833320...
Complaint comments  Read comments Complaint category Doctors

Lifecell International — Inappropriate cancellation termination policy. [Resolved]

 basha2706 on May 23, 2017
Hi,
I am writing this to make everyone aware of cheatings done my lifecell to customers if you are withdrawing our subscription.
We opted to preserve the stem cells with the help of Lifecell international with CRM: - 170000100171 and paid 12990.00 initially Later we decided not to go for it. Till here the process was good. We requested for cancellation and it took more than 2 months which is the standard time for cancellation and refund.
After two months of follow up I received 7990/-. When I inquired for the balance 5000/- they say its cancellation policy which was not been...
Complaint comments  Read comments Complaint category Hospitals

Lifecell International — Missing collection of sample [Resolved]

 Info Media (Rahul Chugh) on May 20, 2017
My crm no. 170014700072 i booked for my wife but when delivery date i call before 1 day to lifecell customer care and got a no. Then i call that no. On when we admitted in hospital. So we when delivery no such person are present in hospital from lifecell so missing the sample. After that we are very disappoint we pay for services but lifecell is fraud company steal money not provide any services...
Complaint comments  Read comments Complaint category Utility Services

Lifecell International — Inconsistent pricing. Worst experience with lifecell. Really one of the worst [Resolved]

 Speedriser on Apr 25, 2017
After i facilated the collection for my sister in chennai (Crm :
150000100469). I went ahead and enrolled for my second kid in hyderabad (My crm number is 150000301360).

Both the times it was clearly mentioned by sales executive that the amount to be paid was 25k for 21 years storage.

In the agreement they have me a an amount mentioning annual storage of 5500. I sent an email date dec 27, 2015 at 9:09 am regarding clarifications and a customer care executive called me and confirmed again that i need not pay annual amount and required to pay only 25k for 21 years...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Change plan from lifetime to 21 years [Resolved]

 R Tandon on Apr 11, 2017
Hi customer, I am a customer of lifecell and they have changed he term and condition from life time plan to 21 year plan. I will request all of you to kindly check if you are also victim to this situation. I am trying hard to get my case resolved but till not it is unsuccessfull . I may be proceeding to next level and follow the case.
I am tying hard and also scared about consumers who are not aware of this....
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Regarding Sensory Stimulation Kit from Hungry Brain [Resolved]

 ashish kumar gupta 66 on Mar 28, 2017
After Listening a lot I have opted your company for Stem Cell Preservation of my twin babies . I have two CRM No.s 170008400048 & 170008400049 but I have got only one discount code for Sensory Stimulation Kit. from your company. I am not able to understand when I m paying for twin babies why I will get only one discount code. This doesn't seems good and customer friendly situation . Kindly do the needful....
Complaint comments  Read comments [1]Complaint category Online Shopping

Lifecell International — No clarity on billing system... [Resolved]

 chandrima2017 on Mar 1, 2017
I am newly enrolled with lifecell.but after sometime i found that what the demonstration guy told, the bill statement was fully different.in the first mail on31st jan17, i got babyshield as complement and the hospital fees was 5500.but on 10thfeb i received another bill where they charged 3000for babyshield and the amount increased of rs3000 as babyshield was charged.i sent them mail and complained on11thfeb because at the enrollment time they told me that hospital charged 8500 and babyshield was complimentary..they give me token no on14th feb.bt they didnt response or sent me confirmation through...
Complaint comments  Read comments Complaint category Other

Lifecell International — Lifecell demanding extra money after agreed amount CRM NO:150002700045 [Resolved]

 nishantmakkar1 on Feb 15, 2017
We opted for onetime plan at the cost of Rs.45990/-.

i paid amount in 2 installments i.e.
1) 22990/- February' 2015
2) 23000/- April 2016

1) since my first installment payment of 22990/- rupees, Lifecell regularly called me on phone to make payment of 25000/- which is 2000 rupees extra of agreed value in agreement.

2) when i contacted lifecell branch head, he said as per agreed amount we have to pay only 23000/- as our final payment.

3) I gave him cheque of Rs. 23000/- which was transacted in april 2016 to Lifecell.
Complaint comments  Read comments Complaint category Unauthorized charges

Lifecell International — No customer friendly, worst service after sale, always have payment issue [Resolved]

 Santosh K Tripathy on Jan 22, 2017
I have opted Lifecell in the year of 2015. First They informed me the initial amount is Rs. 11, 999 for dual storage. Later at time of enrollment, They again changed the amount to pay some extra like Rs 3000 for hospital and Rs 3000 for Doctor. So I have end up paying Rs. 17999/- and their executive committed me that I have all right choose the plan like 1 year/ 21 year / Lifetime storage plan with 1 year of baby.

Even after paid Rs. 6000 for Hospital and Doctor, Lifecell have not done any kind of prior arrangement for sample collection. I have faced a lot issues to collect sample...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — Babyshield [Resolved]

 Bala Ashwin on Jan 21, 2017
Have enrolled on baby shield and baby cord with the great belief on lifecell and even i referred to so many people about lifecell, but i cannot digest the poor service by lifecell due to which my enrollement on baby shield became no use.

1. I enrolled for baby shield on 4th of January 2016 immediately after received a call from life cell for asking to do so, since i believed that it takes care so much on our kid's future, In the call itself i asked shall i enroll for the same later after child birth, they said tat urine sample has to be collected within 48 - 72 hours for the...
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — Ignorance [Resolved]

 Prashant Rajdeep on Dec 14, 2016
I have opted for lifecell for stem-cell preservation along with baby shield cover. I always have to remind their executive for providing me the kit. Even for collection, I have to call multiple times. To add to their ignorance, I have to arrange by calling multiple time for submitting my baby's urine sample (as a part of baby shield). Which has got no registration or has got no influence by their executive even after multiple reminders....
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — Babycord duo: crm no : 130002300378 [Resolved]

 Subhra Das10 on Dec 8, 2016
My son was born on 16th October, 2013 in Mumbai. Lifecell's Mumbai team completely messed up the collection of samples. Someone was initially deputed to collect the sample, who did not bother to show up. At the last moment some alternate person was deputed after frantic calls and follow up from my side but she reached quite late. We were not very sure what samples she had collected. I tried to follow up with the Mumbai team after this but there was no response from them. I guess, once they got the money, they were not bothered much!

I wanted to follow up further but then I received...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Lifecell International — Demanding excess amoount for preservation after 01year. [Resolved]

 Anand Dhaygude on Dec 2, 2016
Hello, i was told by lifecell representative that you will be charged for 25, 000 for life time preservation & that also in two different lab &
Now in recent email they are asking to pay 40, 000/- for life time preservation.

This is completely miss-guiding to the customer. & bluff to the customer.

Dont rely on them, they are fake only.
Please contact - 9545512171...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Highly deceptive [Resolved]

 Villoth on Nov 19, 2016
CRM NO : 150000500076
My issue with LIFECELL was that after enrolling with them I had paid them for a lifetime scheme, but they failed to credit the money into their system. Inspite of repeated reminders they did not issue me a receipt for the same. On the day they collected the money they had told me that updation of computers were going on, and that I will get a electronically generated receipt soon... Which I did not receive. They initiated the sample collection after my baby was born. Now they tell me that there is no proof that I had paid the money and that I have to repay the same amount...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Contamination of stem cell due to poor technology. [Resolved]

 Kunal1584 on Nov 10, 2016
Lifecell International — Cord tissue / Stem cell contamination

I have opted for Cord tissue and cord blood for my kid in lifecell.
Lifecell people came and collected sample from Global heart hospital, Vashali nagar. Jaipur on 11 march, 2016. I got final preservation letter from lifecell for cord blood and tissue.

In august 2016, I have received a mail from Lifecell my kids cord tissue got contaminated after my regular follow up with these I'd****. I suspect the problem is with Lifecell, they have not treated the life saving cells properly or they...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — Baby shield program [Resolved]

 vishesh sonawala on Oct 12, 2016
Hello,
My CRM No is 160400000860, I registered for the baby shield program a month ago and was given ur paramedic team no but after contacting them they say they are unaware of how to conduct this screening and cannot do it.

After that I contacted ur support team numerous time via ph n email, to refund my amount as u r unable to collect the sample but still no response from your side. Plz refund my money now.

Thanks...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — Cord tissue contamination after final preservation [Resolved]

 KiranMeda on Sep 29, 2016
I have opted for Cord tissue and cord blood for my kid in lifecell.
Lifecell people came and collected sample from Cloudnine Bangalore Jayanagar branch on 23rd June, 2016. I got final preservation letter from lifecell for cord blood and tissue.

In Septemeber 2016, I have received a mail from Lifecell my kids cord tissue got contaminated. I suspect the problem is with Lifecell, they have not treated the life saving cells properly. How people can trust they are not able to store cells for 6 months how it can be stored for life time. Cheap marketing tricks.

Kindly...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Lifecell International — Non refunds and false information [Resolved]

 Dipti Vijaywargi on Sep 28, 2016
I registered for life cell. At the time of operation my doc told me that the cord is very small and it won't be having sufficient cells ti store. after two days of my operation, I tried to contact the life cell person who gave me the product. but could not reach her. because of poor health, I could not do much. Then i got a letter from life cell that the cells in the cord does not have standard cells to store. I sent the consent letter to discard everything and refund my money. After a very long wait, I contacted the life cell people and got to know that they will not be refunding any amount...
Complaint comments  Read comments Complaint category Products & Services

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