Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 99%
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COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

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Toll-free:
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9
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Phone:
Phone:
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15
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17

Customer satisfaction rating
99%
Complaints
118
Pending
1
Resolved
116
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Lifecell International Complaints & Reviews

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Lifecell International — cheating, fraud and vague response

 ohmygod on Jun 21, 2019
After paying the annual fee for about 17 years (Rs 3, 500 / annum), Lifecell suddenly came out and started asking for additional money to continue preserve the blood for lifetime. which was never discussed or agreed. On asking for clarification, there was no clear response from lifecell customer care. Theire responses were vague. Since June 2018 we have been asking for clarification and there was no clear response. There were 10-15 emails and several phone calls but no clear response. We then clearly informed them that we donot want to pay any more money as our queries are not clarified. After about...
Complaint comments  Read comments Complaint category Insurance

Lifecell International — i'm complaining for not providing adequate response by life cell.

 neha [email protected] on Jun 3, 2019
Life cell team, i'm neha nagar from khargarh, my due date is in july and i'm getting my check ups done in motherhood khargarh. This is to inform you that we have enrolled for stem cell storage in the month of april, and still not received a proper invoice for that which my husband already informed to your representative. Neither we have received the gifts which were promised to be given after 15 days of enrollment. It's such a big company and so much delay!!! Haven't expected this kind of service from life cell. Even after several reminders and follow up with you not getting things done.
Complaint comments  Read comments Complaint category Other

Lifecell International — invoice related [Resolved]

 paras6635 on May 2, 2019
My brother's baby name is samarth arora who is born on 05/03/2019. We have started a policy to preserved the stem cell. The invoice date is 28/02/2019 as against crm no[protected] and the address is wz-h66, street no 5, sant nagr ext, tilak nagar, delhi-110018. What is this. I dont want to continue kindly refund me payment. Once i have contacted your reply is shocking....
Complaint comments  Read comments Complaint category Insurance

Lifecell International — gift voucher - expired product delivered [Resolved]

 Prathibha Dasula on May 1, 2019
Hello team life cell,

I have subscribed for the life cell during jan, 19 and have received gift voucher for life impressions. It turned out well but for second gift voucher, the team has sent me expired resin powder when didn't turn into mold at all despite waiting for more than 15 minutes.

I would be glad if u send me resin powder to make my baby's life impressions.

Regards,
Prathibha...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — did not referral benefits [Resolved]

 Haripriya D on Apr 12, 2019
I am haripriya. I have referred two of my friends to lifecell and as per their promotions, i should receive a referral benefit of rs.4000. Ticket have been raised for the same (Csms190123lqn). It's been more than two months. Despite sending multiple mails and calling continuously, there is no progress from their side. It's a fradulent case of false advertising. Please solve this issue and settle my amount....
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — price discrimination [Resolved]

 Vicky Vijay Madan on Mar 28, 2019
Dear team,

It is disheartening to see such a ugly response from a reputed company like lifecell. I have met 3 different sales guys from lifecell, and all three of them offered three different pricing. One of my friend referred lifecell to me and after getting this kind of unprofessional behavior and price discrimination i am not all happy.

My friend took this membership 7 months back @ 50000 and now your circle head offered same membership for 62000. Now one sales guy of yours offered the same for 51000. Please help as i need to make my decision with best of the pricing...
Complaint comments  Read comments Complaint category Cosmetics

Lifecell International — marketing sham with biased pricing model [Resolved]

 [email protected] on Mar 26, 2019
Just made the payment 2 days ago and already regretting my decision. Shady marketing to lure customers seems to be the usp here. Prices on the website are completely different from what is offered to customers. They make themselves look good by offering useless vouchers that you will end up using only after paying even more than the actual product value if you choose to avail the vouchers. Unfortunately it will be too late by then as you would have already paid for signing up with lifecell. They say you will make up for the extra money you pay to them with vouchers, which is completely untrue as...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — lifecell crm no - 190005200029 [Resolved]

 anand.m.86 on Mar 14, 2019
Dear Sir/Madam,
I had a lifecell membership which I took it in feb time for my baby who was due in feb end 2019 for umbilical cord preservation. At the time of enrolling, they told me that I just need to inform them whenever I am leaving the house and rest will be there work. I did call Mr Ajay and he did come the same time as me but then after 15 min stay he decided to leave and I told him to inform a doctor or nurse before he leaves, but he didn't tell anyone. my baby took less time and came in 1 hour time, I asked Mr Ajay to come back and after he came he didn't have enough sample to...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — referral benefit not received as per promotional offer of lifecell [Resolved]

 Pratik Shastri on Mar 5, 2019
Myself pratik shastri, (Crm[protected]
I have referred one of my friend to lifecell, then i have received a mail from lifecell that i have received referal benefit of 2000 rupees on 18th jan’19. As per their mail, i have given my bank details to them but they haven’t provided me the referal benefit. After another mail conversation i have given them my cancelled cheque details also and constantly following up them since two months but they have only provided me the crm no[protected] and mails of consolation and telling me to wait.
I can’t understand this policy. When...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — pregnancy test [Resolved]

 shweta atul goel on Feb 8, 2019
I had conceived two twins in the month of august (30.8.12). I had my parental screening test done on 5.12.18. Then further i went with nipd test done on 6.12.18.
My parental screening showed a down syndrome. And after i received my nipd it showed one (Vanished twin) with negative aneuploidies. When i complained they told me they will check and update. Then on 26.12.18 i got a call from dr. Indrajit mahapatra regarding the re-samplimg required for another nipd as the earlier one was a mistake. I told him that sir i have to go for an abortion and he was well known with my situation. Still i...
Complaint comments  Read comments Complaint category Hospitals

Lifecell International — umbilical cord negligence issue - blood sample not collected properly - pathetic services [Resolved]

 Kamal Deep Batra on Feb 5, 2019
We have taken umbilical cord related plan with lifecell international & they have not provided any document even after follow up for 6 months. Now they want to take sample of little baby again & want 2ml blood. My concern is : because of your bad service & negligence why my baby should suffer again to provide you blood sample. Now we have no other choice to give sample again if we need that proper legal document for umbilical cord.

Secondly - there sister concern company, by there name sold us child footprint soil, that is really pathetic & nothing is written on that what mud is for...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — really disappointing service [Resolved]

 hayse fernandes on Jan 14, 2019
I have used lifecell twice before and have had really good experiences. However my third time was horrible... First of all when i got my labour pains at 5 in the morning and called the representative (Jagadish) who was supposed to collect the sample, he informed me that he is in his hometown and would not be able to come! Then i contacted the local representative (Ravi) and he too happened to be in his home town... He said he would arrange someone to pick up the sample! His next question was that my due date was 12th january, so he had kept free for that particular day... Like as though babies are...
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — hike in lifetime preservation charges [Resolved]

 Nunna Sreekanth on Dec 29, 2018
Life cell charged me 30k for life time preservation of my new born baby (2).
But, for my baby1 (Order # [protected]) you are asking for 40k for the same life time preservation. I had multiple discussions with lifecell customer care team to change the charges of baby1 to 30k. But, they are not doing and not giving proper reason for why there is a difference in charges for my baby 1 and baby2.

I want to pay the same charges 30k for my baby1 too.

Other details:
Crm no :[protected],[protected]...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Lifecell International — wrong commitments from sales person for the things which are not there in agreement. [Resolved]

 Sandeep Kyadarkunte on Dec 18, 2018
Respected sir,

This is with respect to the agreement we have done against the crm[protected].
The product which you have sold me is purely on the basis of lie. Your sales representative mr. Shivarj and mr. Santoshkumar have either lied or not informed me completely about the clauses in agreement. This is serious, since in my family and friends there are already 6 people who are already a customer of lifecell and we are feeling cheated now,. While selling a product you people promised a lots of thing and in agreement those are not accordingly. This is rediculous and is serious...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — referral benefit [Resolved]

 Hemant Lomus on Dec 18, 2018
Hi,

I am complaining about ticket no. Csms181111q2y which is not getting resolved since 2months. I am following up twice a week for my referral benefit. Please help me for getting my referral benefit. I have given referral to lifecell for which i must receive referral benefit for which i am following up since 2months.

Regards
Hemant lomus
[protected]...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — poor marketing team.. rude and arrogant [Resolved]

 Rohit Sharma1 on Dec 17, 2018
Hello team,

I have taken the services of the lifecell (Crm #[protected]For my new born baby recently born on 14th november 2018 and want to share feedback for the same.

It s sorry to say but your marketing team based in gurgaon is disastrous. I was contacted by miss arti when i visited the artemis hospital for the regular checkup of my wife.

At the time of starting miss aarti and her boss tushar even came to my house to give a demo and showcase the stuff. They contacted again when delivery date was due and collected the samples on the day my baby...
Complaint comments  Read comments Complaint category Hospitals

Lifecell International — not providing itemized bill [Resolved]

 Anandaraman J on Nov 18, 2018
Hi i would like to bring it to the notice that i live in toronto and i was stored my sons cord blood with life cell. I was being quoted the cost for inr 80k which i paid last month october 18th. Till now they haven't provided the itemized bill which i wanted to claim using my insurance health spending account. I dealt with somebody named saranya and she wasn't very responsive once the money was paid. Till now i contacted her by email and call for 5 times and every time she makes false promise that it will be done in next 2 days and nothing happens. She doesn't even care to call back to inform the...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — wrong promises / fake discount [Resolved]

 Ankit Kataria on Oct 19, 2018
Hi,

My crm no. Is[protected].
Your executive promised me package amount for 21 yrs plan as 47 k rs.
(Including storage + sample collection etc).

She asked me to pay intial amount as rs. 20, 990/- and rest of the amount i need to pay in 1 year since birth of my child.

I paid intial amount and got the collection done. But, futher when i contacted for remaining amount they are asking to pay more amount then what have been promised.

I have also got enrolled my other colleague as well with the same details and he is also facing...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — crm no : 170001500307 || registered for lifetime services [Resolved]

 mikkythegreat on Aug 23, 2018
Crm no :[protected]
We had registered for lifetime services with lifecell, the person who was in touch was supposed to come to collect initial cheque and my consent signature for registering with the services. I made the initial payment online and rest amount was to be collected as cheque and my consent signature but no one turned up even after following several times which was confirmed at 38000/-
Before enrolling we were getting atleast 10 calls/day, but the moment we made the first payment they stopped entartaining us, now suddenly we get a letter that we have been enrolled for...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — query: (crm no -80900091) specify reason for ecs payment not deducted this year from bank [Resolved]

 oprajapati on Jul 31, 2018
Dear sir/mam,

I am one of the reputed doctor and have opted your company for storing the lifecell of my beloved grand daughter tanushree ashish vaidya.

I have already submitted the ecs form for the life cell taken during the initial stage. Every year ecs was being deducted from our bank account. But this year in 2018 ecs deduction call from your end was not at all being sent from our bank account.

I received the communication call from your end that u had sent cheque ecs no.[protected] for ecs deduction dated 21/06/2018 and due to insufficient balance...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

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