Lifecell International Complaints &amp; Reviews

I have booked the 75 yrs storage service in Jan-23 for our baby's stem cells from Lifecell International pvt ltd at a total cost of Rs 58000 (Incl of GST) with the only condition that I have to pay Rs 9350 only at the time of registration (ie in Jan-23). the remaining amount (ie. Rs 48650) I need to pay on my baby's 1st birthday (ie. on 04-Feb-24).
But now they are asking the remaining balance of Rs 53000 for the storage services.br...

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Address: Nagpur

We had completed the payment Rs 25, 170/- as a part of initial payment and pending payment is Rs 35, 000/- as a part of lifetime Dual storage plan.i am doing followup for remaining payment link with lifecell.

Also regarding collection fees payment to the doctor, as far as I know there is no payment has been done to the doctor on the day of delivery ie.29th Dec 23 and i had already taken care of payment on 4-jan24 discharge date.
I had clear communication in written prior to the purchase plan of 20th Sep 23 that I will be taking care of doctor fees and exclude such from lifecell charges and the same has been agreed by Lifecell representative Ms. Simran(Nagpur).

Also note that my lifecell account has been disabled due to non payment and delay in payment is just because lifecell does not initiate payment link, i had already raised a legal NC complaint against lifecell and any mishandle happens with our preservation this case only lifecell will be responsible.

Please take necessary action and close the gap immediately, do let me know if you need any further details.

Lifecell International customer support has been notified about the posted complaint.

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Address: Lifecell international Pvt Ltd, 16 vijayaraghava road, T. Nagar, chennai-600017

An order was placed before the company through its agents Mr Shankarshan and Mr. Pushpendra for life time membership on 20/09/2023 at Dwarka Delhi and payment via ICICI Bank credit card account and a PDC was made to Mr. Shankarshan. Immediately thereafter it was discovered that a fraud has been committed by the company. So, immediately on the next day on 21/09/23, one more order was placed via email to cancel the earlier order and refund the entire amount and PDC. Matter was also reported to the bank and Delhi police.
But, till date, amount and the PDC not returned. On the contrary, the cheater company has managed further transaction from my credit card account on 22/09/23 without my permission. It is purely fraud and mischevious of the company.
Therefore, it is again requested to refund my entire money and PDC immediately.

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Lifecell International customer support has been notified about the posted complaint.

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The company is trying to make money by charging hefty late fees from the customer even if the payment is getting delayed by single day. They are not informing customer to make the payment and only after the due date is passed even by one day, they start making 100 calls in a day and force them to pay fine of 5600 (yearly charge is 3900) which is more then that of maintenance charge.Totally we need to pay 9900 which is way more higher than yearly premium. Then they start offering you multiple package if I don't want to pay fine to lure customer to pay more money for packages.

The company executive Jaya is harassing us and forcing us to make payment along with late fees. We need help from this forum in order to stop this malpractice of looting customers and harassing them. Please help the innocent customer from this fraud company.

Lifecell International customer support has been notified about the posted complaint.

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Hi,

My baby was born on November 2022 in SRMC. I was contacted by Madam Kokila and Mr. Keerthivendhan there.

I submitted all relevant details. But, intentionally Mr. Keerthivendhan put wrong Doctor name and his own referral name.

When I requested to correct both stuff, he started asking money and ignoring my call. I want to review this case against Mr. Keerthivendhan so that other patient does not suffer for him while taking Lifecell product.

Also, I did not receive any preservation certificate since 6-7 months.. what kind of service Lifecell is providing. Really disappointed.

Lifecell International customer support has been notified about the posted complaint.

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CRM No[protected]

Lifecell is charging us Rs 3000 after 12 days of delivery under the pretext that hospital charged extra. Without this payment our account will not be regularized even though we have already paid Rs 65030 as was communicated by the zonal head (Mr KM) of Lifecell in bhubaneswar.

Emails excerpts in sequence follows:

1. Excerpts from email from lifecell customer care
br...

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The company is trying to make money by charging hefty late fees from the customer even if the payment is getting delayed by single day. They are not informing customer to make the payment and only after the due date is passed even by one day, they start making 100 calls in a day and force them to pay fine of 5600 (yearly charge is 3500) which is more then that of maintenance charge. Then they start offering you multiple package if I don't...

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Address: 3/273 Lifewell Diagnostic Pvt Ltd company Viraj khand Gomti Nagar Lucknow

Vaccum system failure and vaccum pressure not generated okay so machine not ready.
Kindly do the needful for resolution.

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Lifecell International customer support has been notified about the posted complaint.

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Lifecell International Customer Care

from Chennai, Tamil Nadu

Apr 26, 2023

Verified Support

Dear Shahjad,
Greetings from Lifecell!!!

We understand your concern however it looks like you have tagged the complaint incorrectly to Lifecell. Kindly reach out to the right corporate for issue resolution

Regards,
Lifecell

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Address: India

At the time of emrollement i received babymoon clubmahindra offer from life cell. This is one of the reason why i enrolled for lifecell. They mailed me a fake voucher code as clubmahindra is telling voucher code is invalid. This is fake promotion by lifecell to attract customers.

My ticket id is EM[protected] complaint filed to lifecell in website

From santosh
[protected]

Lifecell International customer support has been notified about the posted complaint.

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Lifecell International Customer Care

from Chennai, Tamil Nadu

Apr 26, 2023

Verified Support

Dear Mr.Santosh,

Greetings from Lifecell! We are sorry to hear about your experience. Please share your CRM number. We will look into the matter and get back to you as soon as possible.

Regards,
Lifecell

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Address: Sector10A, Gurgaon

Hi,
I am the existing customer of LifeCell International. Till my baby's birth everything was smooth. They behaved politely and response was prompt.

After that scenario got changed when I was trying to use there 'Club Mahindra babymoon offer' but couldn't do as they didn't provide further information regarding how to redeem it. The complaint number BB[protected] is still pending with them since four months and now they...

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Address: Chennai,Gurgaon

I contacted support site for contract termination and refund on 16th November 2022 itself but they stretched the process to 23rd November 2022 when I recieved email that my contract was terminated and it would be refunded within 3 to 5 days. It's already 1st December and I am yet to get my refund. The company has failed to refund me and has led to unnecessary stress and tension in my life.

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Lifecell International customer support has been notified about the posted complaint.

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Lifecell International Customer Care

from Chennai, Tamil Nadu

Dec 9, 2022

Verified Support

Dear Customer,

Greetings from Lifecell!

Thank you for your time on call. Pursuant to our conversation, we hope to have addressed your concern.

Warm Regards,
Team Lifecell.

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I booked with Lifecell in October 2021 fpr 21 years plan where I made the initial payment at that time only and gave a PDC of 25000 for 2nd May 2022 in October 2021 itself.

Lifecell did not produce my cheque to the bank at all and kept calling me and messaging and emailing in September 2022 telling that my membership will be over if I do not make the payment. I then got this investigated as to why the cheque I gave in OCT 2021 was not produced to bank at all and why they are asking me for increased amount now and the response from their side was that there was over writing in the cheque.

Now after one year of me giving them the cheque they got to know that there is over writing in it and it was not produced to bank at all. Now they are asking me to pay 7000 Rs extra for my 21 year plan from the earlier amount.

Also they are telling me that this is my mistake that I should have checked why the cheque did not get debited from my account in May 2022. They have no responsibility even after they were sitting on the cheque for one whole year and did not even submit it to the bank.

Lifecell International customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2022

Lifecell International Customer Care's response Dear Vartul,
We are investigating on the concern raised and we have escalated your concern to a higher level. Kindly allow us some more time. You will hear from us soon. We appreciate your patience.

Regards,
Team Lifecell

Nov 04, 2022

Updated by Vartul Agarwal I got a call today and that person was telling me that Finance team looked at my cheque and found it in-appropriate with in a week of me giving the cheque in Oct 2021. But they did not had time to ask me for another cheque.

What I now believe is that LifeCell deliberately wanted to ask for extra money and that is why my cheque was not produced to the bank and for this Life Cell has made some over writing in the cheque post I escalated this issue to be able to cheat me and get extra money out of my pocket.

Is this the way LifeCell cheats its customers?

Nov 04, 2022

Updated by Vartul Agarwal Hi Flora/Ramani,
Again got the below email from Lifecell. Can you confirm that I had not given the PDC of 25000 dated 2nd may 2022 to Lifecell in October 2021? Because if you refer to the attached screenshot (sent by Ramani) then you will see that you has only send the screenshot of PDC. Though you have written that you received it on 24th November 2022, but that is not possible as we are still on 4th November 2022 so I believe you had received it on 24th November 2021.

How does the below email justify that lifecell is giving correct information and is not cheating? My simple question is if there was discrepancy in the cheque then why it was not returned to me and asked for another PDS cheque? Why should I now pay GST for payments team of LifeCell not doing its work?
Dear Valued Client,

Greetings from Lifecell!

Further to your query, we would like to inform you that we have not received any PDC for the discount amount for the 21 years plan and now the GST has been imposed by the government from 18th July 2022 onwards. So the amount which you need to pay is Rs 29, 500/- for a 21 years plan.

If you require any assistance, get in touch with us on our toll free [protected] or write to [protected]@lifecell.in/[protected]@lifecell.in

Warm Regards,

Nasim

Payment Query Team

On Fri, Nov 4, 2022 at 2:30 PM vartul agarwal <[protected]@gmail.com> wrote:
Hi,
I am again and again getting the call and asked to make extra payment. Is this the way you cheat your customers. Please say yes if this is the way.
I got a call today and that person was telling me that Finance team looked at my cheque and found it in appropriate with in a week of me giving the cheque in Oct 2021. But they did not had time to ask me for another cheque. What I now believe is that as you were sitting on the cheque for more than a year now and that is why you have yourself made some over writing in the cheque post I escalated this issue to be able to cheat me and get extra money out of my pocket.
On Fri, Nov 4, 2022 at 10:33 AM vartul agarwal <[protected]@gmail.com> wrote:
Hi All,
Any update on this?
On Tue, 1 Nov, 2022, 8:58 pm vartul agarwal, <[protected]@gmail.com> wrote:
Hi Sumit,
Can you please confirm the below? As per below email it is said that I had not given the PDC but I believe you and the payments team both understand that the PDC was given by me already in October 2021 to be deducted from my account in May 2022.
Please let me know if I need to provide the artifacts of the same?
It was written clearly in my initial email as well but still I am getting same responses again and again. This is not acceptable at all.
Regards, Vartul Agarwal[protected]
On Tue, Nov 1, 2022 at 11:01 AM LifeCell, Payment Email <[protected]@lifecell.in> wrote:
Dear Valued Client, Greetings from Lifecell!Further to your query, we would like to inform you that we have not received any PDC for the discou ##- please type your reply above this line -## Dear Valued Client,

Greetings from Lifecell!

Further to your query, we would like to inform you that we have not received any PDC for the discount amount for the 21 years plan and now the GST has been imposed by the government from 18th July 2022 onwards. So the amount which you need to pay is Rs 29, 500/- for a 21 years plan.

If you require any assistance, get in touch with us on our toll free [protected] or write to [protected]@lifecell.in/[protected]@lifecell.in

Warm Regards,

Nasim

Payment Query Team Please take a moment to share your experience & let us know your feedback. Great Fast, friendly, helpful, pleasant. Great job! Ok Fine, but definitely could have been better. Bad Unfortunately, I wasn't happy with it at all. About Us Customer Service LifeCell

Nov 18, 2022

Updated by Vartul Agarwal No response from Lifecell on my complaint or emails at all.

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Address: Keelakotaiyur, Chennai

At the time of sales lifecell employee explained me the whole product and offered me with the exciting voucher benefits provided by the company. in the month of july i enrolled with the lifecell for the stem cell preservation plan and i was offered vouchers by them one of them was babymoon from club mahindra i tried to redeem the voucher in the same month i was informed by company executive that process takes 45 days to redeem the voucher i waited patiently then after i mailed and called lifecell many times about the voucher redemption they everytime provided me the crm number and promised me that problem will be resolved within 24 to 48 hrs after many attempts i tried to contact club mahindra about my offer the response was same problem will be resolved on priority basis and provided me the ticket number and contacted both the companies by mail and contact number there is no response against my problem regarding babymoon offer i now here by conclude that fraud has been done with me by both the companies and so i here by seek consumer forum and hope for justice to be delivered

Lifecell International customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2022

Lifecell International Customer Care's response Dear Customer,

We are deeply concerned to hear about your experience and appreciate you bringing it to our attention. We request you to share the CRM number so that we can investigate on this

Regards,
Team Lifecell

Oct 31, 2022

Updated by Vishal__9 CRM No.[protected]

Verified Support

Nov 02, 2022

Lifecell International Customer Care's response Dear Vishal,

We are investigating on the concern raised and we have escalated your concern to a higher level. Kindly allow us some more time. You will hear from us soon. We appreciate your patience

Regards,
Team Lifecell

Nov 04, 2022

Updated by Vishal__9 Its been more than 48 hours since your last response and more than 4 months since i am facing issue still lifecell cannot figure out how can i trust lifecell when an emergency arises for the stem cell

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V

Vishal__9

from Anjar, Gujarat

Oct 31, 2022

Crm no.[protected]

J

Jogesh_Nanda

from Pune, Maharashtra

Feb 12, 2023

Hi Vishal,
I am at the same situation like you.
My complaint BB[protected] is also pending since four months.
They are fooling customer to sell there policy.
I am worried about the stored stem cell and there insurance cover now.

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Address: noida

We are very disappointed with the services of LifeCell. We registered with LifeCell on 5th July 2022, they told us that we would get a baby Stroller. I even referred one of my friend sand was promised a referral bonus. But even after lapse of more than 2 month, the Stroller and referral bonus are still not delivered. The executives call/message you several times when they have to sell the package but when you are following up for your entitlements which are part of contract they don't reply/answer. It raises doubt about the reliability and trust on the Company as when they can't keep their promise of timely delivery of gifts, how can we trust them with safe preservation of stem cells for lifetime.

Lifecell International customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2022

Lifecell International Customer Care's response Dear Customer,

We are deeply concerned to hear about your experience and appreciate you bringing it to our attention. We request you to share the CRM number so that we can investigate on this

Regards,
Team Lifecell

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Lifecell is running a scam here in I d.

I was promised club mahindra voucher and a pram for new born

Lifecell has conveniently denied both.

All tickets have been closed without any resolution

Only option left is legal case

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In good faith I opted for a lifetime plan on stem cell preservation and genome scope testing for my new born. I was given false promises and multiple add-ons like stroller, carry bed, new born screening test for free but I havent got anything.
Their customer executives are seasoned liars. We dealt with One person called parash joshi.
He was sweet till he collected the payment. After the payment he stopped responding
and currently he did not pick any call.
Order no.[protected]

Lifecell International customer support has been notified about the posted complaint.

Aug 11, 2022

Updated by Abhay mishra88 I have also mail in this regard to company customer care but they also not respond kindly resolve my problem.

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Address: Motherhood hospital Noida

In good faith I opted for a lifetime plan on stem cell preservation and genome scope testing for my new born. I was given false promises and multiple add-ons like stroller, carry bed, new born screening test for free but I havent got anything.
Infact when doctor asked me for a New born screening test I had to pay separately for it. It has been more than a month I dont have any voucher or test report or any confirmation from Lifecell.br...

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Spamming my phone message inbox with request to refer Lifecell to others. and not giving me an option to opt out.

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Address: Bangalore India

We paid the amount in advance. We were told the kitbox will come in 2-3 days. We waited for 15 days.

Now suddenly without delivering the kitbox, we got to see on app kitbox delivered.

Their customer executives are seasoned liars. We dealt with One person called Majhar.

He was sweet till he collected the payment. After the payment he stopped responding....

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