Lifecell International Customer Care
Lifecell International Pvt.Ltd.
Customer satisfaction rating: 99%
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COMPLAINTS

Lifecell International Customer Care

Lifecell International Pvt.Ltd.

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Address
16, Vijayaraghava Road, 1st Lane, T. Nagar
Chennai
Chennai District
Tamil Nadu
India - 600017

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
99%
Complaints
90
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0
Resolved
89
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Lifecell International Complaints & Reviews

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Lifecell International — lifecell provide customers with expired / fraud promotions / voucher codes [Resolved]

 pri_ on Dec 20, 2017
We were provided with a club mahindra house coupon with our baby's registration to redeem it for baby moon holiday but despite long many discussion and mails we could not redeem it, this was a fake code and didn't work at all. When we asked lifecell to send us a valid coupon, they thrown excuses everytime and finally once we paid complete due amount, they sent us a refusal mail against providing another voucher.
I advise all my friends not to go with lifecell, choose other newly opened stem cells banks, that might be more safe and satisfactory option.
Also we are not sure of how safely...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — no documentation & worst service.. [Resolved]

 Siddhartha Verma on Dec 17, 2017
I opted a policy for my baby on 12th july 2017. My crm no is[protected]. After 5 months & making so many calls at their service center still i didn't received any documentation & certificate of the preservation. Every time customer care representative replied with the same answer that within 3 days your complaint gets resolved. This company is only earning money & making fool to its customer....
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — complaints closed without customer consent, [Resolved]

 sathishraj_86 on Nov 17, 2017
I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.

Also the kit was never shipped to our home.. It was lying in the hospital for more than three weeks, however they promised that the kit will be shipped to our house.. We would have collected both the samples if we had the kit delivered to us. We...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — missed sample collection, never responded till date to update the status and need complete refund [Resolved]

 Shanmukesh Putra on Nov 13, 2017
I've opted for my baby stem cell collection for lifetime in feb 2017 and my crm #:[protected]. At the time of delivery, the paramedic person (Ramu) who has to come for collection didn't came even though we informed him in the morning[protected] for a night delivery (2.30pm) and also he is from same location (Davangere). He came next day morning[protected]:30 am) and said nothing will happen till 24 hrs after delivery and he took the kit which doctors had collected on behalf of him. Later after couple of days i got a mail saying some items are missing in the kit sent for storage and i've to schedule...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — false commitment done by representative and bad customer service who does not reply on any mail [Resolved]

 umashankar87 on Nov 3, 2017
Crm number[protected]
Representative cheated me in costing front. He gave me costing of lifetime preservation and issued a policy of 21 years preservation. And now he is behaving weird instead of feeling sorry for this. I need my 100% refund against my cancellation. I have sent a cancellation request on 27th october but nobody reverted till date. I want to know when will i get my 100% refund in my account.
Even i wanted to fill fir against this company as well.
Highly depressed with life cell representative behaviour....
Complaint comments  Read comments [1]Complaint category Health & Beauty

Lifecell International — payment receipts [Resolved]

 vikasbisa on Oct 31, 2017
I have opted to stem cell preservation with lifecell and made online payment of storage fee but i have not received the payment receipts. I have tried everything like calling cc, mailing them but nothing fruitfull. Today is 21 days since i have made the payment and still the same status. I have to keep follow up with them just like we need to with some cheat borrowers.

The worst part is their service and their age old policies. They are asking for making online payment but they can provide payment receipts in 7 days!!!. I mean thats simply un-beleivable. Once the online payment is...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

Lifecell International — missed sample collection, never respond to update the status, worst ever service [Resolved]

 sathishraj_86 on Sep 29, 2017
I purchased two subscriptions (Crm[protected] & crm[protected] for our twin babies. Due to the carelessness of the lifecell spoc in the hospital they failed to collect the sample for one baby. However we there were notification sent to them about the delivery time. After failing to collect the sample now they say it never communicated.

Also the kit was never shipped to our home.. It was lying in the hospital for more than three weeks, however they promised that the kit will be shipped to our house.. We would have collected both the samples if we had the kit delivered to us. We...
Complaint comments  Read comments [1]Complaint category Kids & Baby

Lifecell International — worst and fraud company [Resolved]

 varungandhi on Sep 19, 2017
I got my baby's stem preseved on 16/4/17. After 10 calls, they confirmed that your baby's stem cells is preserved. They sent a confirmation on 13/6/17. On this day they confirmed to send a detailed report of the stemcells preseved. Now after 5months, the company sends an email saying there is no growth in the stem cells. How is that possible. When lifecell confirmed me earlier that its all preseved properly. And now there is no growth. I tried calling company 20-30times. Noone gives proper answer. They are very abrupt and rude over the phone. And now they send email whether to discard the cord or...
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — refund of excess payment made not received [Resolved]

 Toyaj Jaiswal on Aug 26, 2017
Useless company with useless management

I have opted for life cell service and the baby with lifetime storage option. Before getting any mail and reminders i paid rs 40000/- online. But when i got the letter, i found that payment was to be made only rs 39500/-, as i have already paid rs 500/- extra at the time of delivery of baby.

I raised a complain online rather given a mail for refund of rs 500/- which was paid extra but till date i dint received any payment.

Shame on you guys.

My details are as follows :

Crm :[protected]
Complaint comments  Read comments [1]Complaint category Other

Lifecell International — lifecell annual storage fees - complaint [Resolved]

 Don LK L K on Aug 22, 2017
Sir

Our crm number 60600035

We have paid so far 50000rs since the year 2006
For storage of stem cells for my son.

They have claimed to be some short fall of amount rs. 5800 /- which in our opinion we have paid to their collection agent (Some bpo agents)
So we have asked for the statement of accounts, they have failed to send the same

I have asked for to visit the lab to witness our stem cell storage, for which they wanted us to not to come unannounced, (I sensed some foul play here)

When i asked these two things,...
Complaint comments  Read comments Complaint category Products & Services

Lifecell International — poor services of life cell [Resolved]

 Prashanth Srinivasamurthy on Aug 20, 2017
My wife delivered twins in april 2017 in bellandur cloud nine hospital. I opted for stem cell storage of both the babies and payment was made. Stem cells were collected. One report came to my address without twin identifocation after 1.5 months. I requested the representative to get it corrected, where she was found un useful in resolving the issue. Other baby report dint turn up even after 4 months. I followed up continously with chennai lab and understood the other baby's report is not approved. I was worried and requested them to check on priority. Last to last week i received the report. There...
Complaint comments  Read comments Complaint category Other

Lifecell International — my details are not updated properly, i paid all the amount, but from lifecell i got amount due email [Resolved]

 BabuY on Aug 4, 2017
Hi

When we are in bengalore, india. From lifecell employee came and register my wife details and we have given initial check and opted for loan from bajaj finance, he created and given crm number also, bajaj finance called me and they approved the loan and lifecell received the totoal amount from finance company. During my wife delivery when i called lifecell local person to collect, he said that the first person, who registered my application is missing some details or some thing, so he created new crm nuber and he collected the things and he informed lifecell about the issue and...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — unethical behaviour [Resolved]

 Hemendra Kaushik on Aug 3, 2017
Crm number 92300010

The company is charging unethically rs 5000 for re-enrolment when i failed to make only last year fee. There is no mention of such charges in the legal agreement. Since the stem cells are there with them they can do what ever they can do and charge such money.
Inspite of personal request none of them responded and considered the case....
Complaint comments  Read comments Complaint category Unauthorized charges

Lifecell International — same crm no. issued to multiple customers. [Resolved]

 sids.rewa on Jul 27, 2017
We have taken there preservation services in 2012 and crm no. And certificate was issued to us.

Crm no.[protected]

Today i called the customer care no. To check with the status of my preservation & to update my contact details and upon giving the crm no. To customer care executive some different names and details were given to me every time i was giving my crm no. Which is matter of grave concern & very very serious issue which has to bee check upon now very deeply as how come same crm no. Is been given to multiple customers....
Complaint comments  Read comments Complaint category Health & Beauty

Lifecell International — Stem cell [Resolved]

 divkapoor1987 on Jul 14, 2017
My nephew's stem cell was preserved in March 2016. He was diagnosed with Thalassemia major in October 2016 and he requires a Bone Marrow Transplant. When we contacted Life Cell, they told us that the stem cell that they have preserved is also infected. Following are my complaints:
1) Why didnt they inform us when they preserve it?
2) You didnt conduct any tests on it while preserving it, which you claim to do it.
3) You charge us for preserving the stem cell and the tests, which is useless for us.
4) you give guarantee on your website that if you cant use the stem cell...
Complaint comments  Read comments Complaint category Health & Life Insurance

Lifecell International — No record in their database. [Resolved]

 ashika.jain on Jun 23, 2017
Hi,
My Name is Ashika Jain and my baby was born on[protected]. I had enrolled with Lifecell and they had collected sample and everything was done right. I got confirmation e-mail and all enrollment details. Now, after nearly a year when I called to check the storage status and other details, they do not have any record of my CRM number. I gave them my registered contact number and they still do not have it. I have been calling them and the customer care executive tells me that someone will contact me within 5 working days but I have not received any call or e-mail from them. I feel the need...
Complaint comments  Read comments Complaint category Kids & Baby

Lifecell International — Fraud company lifecall [Resolved]

 Info Media (Rahul Chugh) on May 23, 2017
My crm no. Is[protected] and that are not collected sample on time no one responsible in this company please due not buy any services from lifecell. Why are waste your money that type of fraud company if you can want real stem sell choose cord life that are best in this sector

I personally suggest you do not buy any package from life cell my no. Is [protected]...
Complaint comments  Read comments Complaint category Doctors

Lifecell International — Inappropriate cancellation termination policy. [Resolved]

 basha2706 on May 23, 2017
Hi,
I am writing this to make everyone aware of cheatings done my lifecell to customers if you are withdrawing our subscription.
We opted to preserve the stem cells with the help of Lifecell international with CRM:[protected] and paid 12990.00 initially Later we decided not to go for it. Till here the process was good. We requested for cancellation and it took more than 2 months which is the standard time for cancellation and refund.
After two months of follow up I received 7990/-. When I inquired for the balance 5000/- they say its cancellation policy which was not been...
Complaint comments  Read comments Complaint category Hospitals

Lifecell International — Missing collection of sample [Resolved]

 Info Media (Rahul Chugh) on May 20, 2017
My crm no.[protected] i booked for my wife but when delivery date i call before 1 day to lifecell customer care and got a no. Then i call that no. On when we admitted in hospital. So we when delivery no such person are present in hospital from lifecell so missing the sample. After that we are very disappoint we pay for services but lifecell is fraud company steal money not provide any services...
Complaint comments  Read comments Complaint category Utility Services

Lifecell International — Inconsistent pricing. Worst experience with lifecell. Really one of the worst [Resolved]

 Speedriser on Apr 25, 2017
After i facilated the collection for my sister in chennai (Crm :
[protected]. I went ahead and enrolled for my second kid in hyderabad (My crm number is[protected].

Both the times it was clearly mentioned by sales executive that the amount to be paid was 25k for 21 years storage.

In the agreement they have me a an amount mentioning annual storage of 5500. I sent an email date dec 27, 2015 at 9:09 am regarding clarifications and a customer care executive called me and confirmed again that i need not pay annual amount and required to pay only 25k for 21 years...
Complaint comments  Read comments Complaint category Health & Life Insurance

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