[Resolved]  Artha Health Options — Negligence in providing the promised service.

This is Sasikiran here. I have been contacted by the Artha health options marketing executive some time in the last week of February and has explained about the product - preventive health care. After a few minutes of discussion, I have opted for the product. The executive has indicated, he will be delivering me 2 accomodation coupons in liue of many other doctor consultant coupons. He has informed it be delivered. in 2-3 days. The amount was taken from my credit card immediately, the starter kit was not delivered to me even after a week. I have sent a note to the helpdesk and they called me the next day indicating they will sending the next day. However, it has not been delivered even after another week. Only after I left the note to the helpdesk again, they called me again indicating it will delivered the same day evening. And the reason they sited for non- delivery was that they could not find the address, which was available in the heart of the city. I have asked for the cancellation of the policy, but I was told it can be cancelled within 5 days of booking. If the kit itself has not been given to me in 12 days, how can cancel it? I told I will not take the kit, however the courier person has delievered it to my office boy. I thought anyways, it has been taken, so i will keep it. When I opened the kit, it does not have the coupons which they have promised to me. When I call them they say, we need to call them and book and they will take care of the dicsount. When I asked them for the accomodation details, they say the concerened person is on leave and they will provide info only after 3 -4 days. When I said, I want to book some accomodation for this weekend, they have no response. They have no clue about where accomodation is available as such and no clue how to respond to customers and help them get the service they need. But they know how to take money from people.
Consequences : I have paid Rs 2000/- not just that they give me a master health check which normally also costs Rs 1200/- in outside market, but for the 2 accomodation coupons they said, they are going to arrange for me. Now that I have a planned program for this weekend and I cannot use the coupon which I am entitled to use, even after paying the money. Also it is me who is following up wasting my time and energy and also telephone calls (again loosing money) to know the updates. They never care to do the service. Only When I leave they get back to me. Until then they are not cared whether the serivice promised is doen or not. I want the policy to be cancelled and my money to be returned back asap.