Comments
My contact number is [protected]. I have already started painting work with another party
Dear Mr Sanjay
Thank you for speaking to me, today, 9th May 2011. I do apologise for the delay that has been caused because of the untimely approach of the Sales Associate.
Also the customer grievance redressal process in your case did not work because of technological problems.
However that is not an excuse that I wish to offer.
I will come back to you to share the corrections in the process that we are undertaking to ensure no other customer faces such problems in the future.
Rgds
Asian Paints Home Solutions.
Thank you for speaking to me, today, 9th May 2011. I do apologise for the delay that has been caused because of the untimely approach of the Sales Associate.
Also the customer grievance redressal process in your case did not work because of technological problems.
However that is not an excuse that I wish to offer.
I will come back to you to share the corrections in the process that we are undertaking to ensure no other customer faces such problems in the future.
Rgds
Asian Paints Home Solutions.
Asian Paints Home Solutions — Delay to start the work
With a assurance to start the painting job in three days time the executive took the cheque of complete amount on friday i.e 20/5/2011. The work has not yet started as on 26/5/2011. I have booked asian paints complete home solution for my flat from Perfect Enterprise of Asia paints for a complete home solution. The work carried out by them is very shody and not upto the mark as per the standards of Asian paints.The sales rep Mr Praveen of Perfect enterprises does not repond to the calls and neither visits the site.We have paid an advance as well but the work is progressing slowly and to our shock we have found that no Asian paints painters are coming since 1 week.Mr praveen from Asian paints is not picking the call and responding.More than half of the payments have been made in advance on assurances given which turned out to be false.
We request you to take strict action on this issue as this is causing a lot of delay for us to shift in the flat.Kindly do the needful so that our faith in Asian paints is not shattered.
We request you to take strict action on this issue as this is causing a lot of delay for us to shift in the flat.Kindly do the needful so that our faith in Asian paints is not shattered.
Dear Mr Varun Pratap
Thank your for the complaint raised.
We have evaluated the complaint basis a visit to your father's house on Saturday 5th May 2012 and have understood the following -
a) There was a an area of improper finish of putty work that was identified. The customer service officer, on observing the same, has agreed that we need to re-work about 150 sqft of area.
b) A delay in the work schedule - The same has got delayed due to concurrent work schedule of wood polishing that was happening on site. The same was informed to your father.
c) The Sales Associate Praveen has indeed agreed that he had not taken your call and we have severely reprimanded him for the same.
To take things forward this is what we propose -
a) The customer service officer will come to your father's house on Monday along with the revised work schedule to ensure 1) Correction of the 150 sqft area of putty work and the quick completion of the balance work. We will strive to complete the work at the earliest without further inconveniencing you.
b) The CSO will also provide a hard copy of the painting estimate which was not provided earlier.
We thank you for your patience. In case you need to communicate with us further, please write to us [protected]@asianpaints.com or please come to this link and enter your query - http://www.asianpaints.com/yourvoice/. As we have done here, we promise to respond to your queries in the quickest possible time.
Thank you for your patience.
Asian Paints Customer Care.
Thank your for the complaint raised.
We have evaluated the complaint basis a visit to your father's house on Saturday 5th May 2012 and have understood the following -
a) There was a an area of improper finish of putty work that was identified. The customer service officer, on observing the same, has agreed that we need to re-work about 150 sqft of area.
b) A delay in the work schedule - The same has got delayed due to concurrent work schedule of wood polishing that was happening on site. The same was informed to your father.
c) The Sales Associate Praveen has indeed agreed that he had not taken your call and we have severely reprimanded him for the same.
To take things forward this is what we propose -
a) The customer service officer will come to your father's house on Monday along with the revised work schedule to ensure 1) Correction of the 150 sqft area of putty work and the quick completion of the balance work. We will strive to complete the work at the earliest without further inconveniencing you.
b) The CSO will also provide a hard copy of the painting estimate which was not provided earlier.
We thank you for your patience. In case you need to communicate with us further, please write to us [protected]@asianpaints.com or please come to this link and enter your query - http://www.asianpaints.com/yourvoice/. As we have done here, we promise to respond to your queries in the quickest possible time.
Thank you for your patience.
Asian Paints Customer Care.
A V SOLUTIONS — FALSE PROMISES
Hi Dish TV,>
> I had applied for a DISH TRUE HD+ connection and got a call from A V
> Solutions. They installed the HD Set Top box and I paid them Rs 250
> for Installation, Rs 1000 for Upgrade and Rs 560 for North HD Plan.
>
> Its more than 100+ hours and none of my HD channels are coming.
>
> I have called your call center 100+ times and always got a
> confirmation that within 2 hours things will be resolved. I called
> DEALER as well and he is equally dumb.
>
> I am frustrated, tired and regretting why I took DISH HD+?
>
> Help me out or take back the HD connection.
>
> My office no. is[protected].
>
> Naveen
Hi I am presently painting my house through Asian paint Home solutions. Now the contractor says as he had to use POP werequire to pay extra. Is this normally done. Dosent the payment cover complete surface preparation-
Mr. F. Martins
Mr. F. Martins
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Complaints
873
Pending
197
Resolved
619
+91 22 3981 8000
Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
View all Asian Paints contact information
I am writing to you from Asian Paints Home Solutions
Do share your contact details so that we can rectify the unsatisfactory experience you have had withe APHS till date.
You can call us on [protected] and place your complaint or you can share your contact details so that we can get in touch with you.
Rgds
Asian Paints Home Solutions