[Resolved]  Asian Paints — product service not at all up to the mark

Address:

Aurangabad, Maharashtra

Respected Sir,
I have purchached asian paints products to paint my house. For interior purpose I puchased Royale (RB2) and for exterior I purchased Apex Ultima (H2Q) from Metro Paints, S.T Colony, Near Champa Chowk, Aurangabad - 431001. (M): [protected].

With deep regret I am to inform you that after the completion of painting work the painted wall colour gratually changed yellowish. The colour selected by me for exterior purpose was pale sisal (L155) of Apex Ultima and for interior was base white of Royale(RB2). I explored all the products and have chosen royale and ultima for my house, since these were the best products as I reviewed from the people and the dealers.

I purchased these product on 29/05/2012 and the billing was nearly Rs 50,000/-. The painter's charges were Rs 40,000. The painter followed exactly the instructions written on the bucket. In all for exterior purpose it took 90 liters and for interior purpose it took 30 liters. All the bills are with me. In just one weak the color started changing to yellowish. The Apex Ultima gives a guarantee of 5 years and Royale also gives a good service but in my case its not like that. I reported this to the shop owner but it went on deaf ears.
I say what is the use o[censored]sing these expensive paints who claim false warranties. Seeing the changing color I was mentally tortured as my money and time was wasted. As such it can be derived that the particular buckets of paints itself had some problem.

I request your good self to kindly repaint my house or refund my money at the earliest as it may well not be possible for me to get it repaint at my own cost after the expiry of warranty.

Once again I request you to repaint or refund my money at the earliest within a period of 15 days from receipt of letter. Failure to which I shall be constrained to take appropriate legal action against you.

Hope you do the needful at the earliest and oblige.

Thanking You.
Mohammed Tariq Abdullah,
Contact no. [protected], [protected].
email: [protected]@yahoo.in