[Resolved]  Asianet Satellite Communications Ltd — Delay in Setup box connection

Address:

Thiruvananthapuram, Kerala

Sir,

Am Rottu from Trivandrum. This is regarding the complaint of M/s. Asianet Satellite Communications Ltd digital box. We have subscribed for it on 26/8/2010 vide receipt no. 2010/267781 for Rs. 2280/-, period August 2010 to July 2011. However the digital box connection was given today (21/09/2010) about a month after collecting the amount in advance. In between we had approached them personally two times and a couple of times over telephone. I contacted them on this no.[protected]Peroorkada office) but, the response was very very desperate.
However last night i got fed up and raised a complaint with their head office at Edaphazhinji, Trivandrum (num.[protected]. The person attended the call was so pleasing and helpful and he raised a complaint on the spot...and as a result i got a call from the Asianet early morning around 7.45am and the person from Peroorkada came for connection at around 10am today( 21/09/2010).
I would like to knw if i cud get the connection extended to one more month ie till August 2011 as the connection was given only a month after the payment date. If not would like to get a clarification from the M/s. Asianet Communication stating why "they collect the amount in advance if they are not sure when the connection would be activated?".On asking the person who came to give connection the response was " i[censored] need the amount of Rs.8/- would be deducted as from the amount collected but can't extend to one more month". That was really insulting for me as a customer. What is that? Is this the way a reputed company should act to its customers?...should we beg them for their service despite paying them the entire amount?...are the customers on their mercy? . Is this justice?


Subscription id: AA02330465
Email id: rottu.[protected]@gmail.com

Look forward to a favourable response from your side.

Thanking you,

Yours faithfully,

Rottu