[Resolved] ATM — NON RECEIPT OF CASH | |||
Respected Sir, I am a retired Sr.Special Assistant from Chennai Rajaji Salai Branch during Aug.2010, holding Savings Bank Account No.[protected] at our Selaiyur branch where I live. On th 16th April 2012, I tried to withdraw a sum of Rs.35,000/- from the ATM at Chennai Main Branch. As I could withdraw only Rs.15,000/- ( @ Rs.5,000/- each ) due to service break down of the ATM, I rushed to the nearby other ATM at Z.O., campus and could withdraw only Rs.15,000/- ( Rs.10,000 + Rs.5,000/- ). The transaction which did not materialise was Rs.5,000/- on the terminal No.S10A[protected] bearing transaction No.0713 with the response code 0099. Immediately, I lodged a complaint on the NON RECEIPT OF RS.5,000/- at Rajaji Salai branch and was advised that there was nobody to attend to but would be dealt with only after a week's time. Hence, I rushed to our Selaiyur branch on the next day, the 17th April 2012 and handed them over a copy of the complaint with copies of ATM slips and obtained Ticket No. AT[protected]. They promised me to look into the matter. I frequently get in touch with the Selaiyur branch,in person, but the result is in vain till date. As a matter of about more than 21 days time elapsed, I prefer to lodge this complaint to you sir. As per RBI instructions, the reversal of non receipt cash at ATMs has to be one within a weeks time, failing which, a sum of Rs.100/- per day from the date of lodging complaint has to be paid to the account holder. I shall be glad if you will please look into the matter and afford the legitimate claim at your earliest. Thanking you sir, Yours faithfully, NATARAJAN M. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
ATM — Non receipt of Cash
To,ATM Department
State Bank of India
Sub:- Debited my (Sb a/c no.[protected] Jigar D Yadav) by Rs/-10000/- while i had not recieved any cash.
Dear Sir/Madam
with reference to the subject I Jigar D Yadav having sb a/c in SBI Bhestan Surat Branch
on 28-04-10 Time 11-35 ATM TXN No.5605 i had check my balance there was 10469/-
but after sum time i had recieved a message on my mobile that withdrawal of Rs/-10000/-
meanwhile i had not done any depo.or withdrawal transaction,after that i contact my branch manager but they repply me same that i had withdraw a Rs/-10000/- as per atm report.
Now Sir,i want to see video Recording of that withdrawal time & secondly please give me a advice that what can i do & what is the another proccess to get my money back
Please do the needful & oblidge
Thankng You
Yours Trully
Jigar D Yadav
[protected]
While I am drawing cash from ICICI bank ATM (bearing ATM No.3333) at Keonjhar (Orissa) on 25.10.08, due to some technical or server problem (shown in ATM monitor) cash was not delivered to me but the amount is debited from A/c. Rs.10, 020/-.
As per banking rules I have lodged a complain in my mother branch Sector-1, Rourkela on 29.10.08, after that I have visited 8 or more times to the branch to know the status but I have not get any response.
Further informing you that I have personally visited to ICICI bank & collect the E.O.D. report of that day & same was submitted at Sector-1, Rourkela branch, but till now there is no reversal of amount made in my A/c.
Kindly do the needful at the earliest.
Regards.
Bijay Kumar Mishra
SB A/c No.[protected]
Qr.No.B/25, Koelnagar
Rourkela, Sundargarh
Mobile;[protected]