[Resolved]  Audi India — service problem and non availability of parts

Address:

Delhi

this is to inform you that the Audi Delhi workshop does not qualify to be a member of such a prestigious company. i have an Audi A6 3.0 registraion number DL3CBW0777 and VIN number WAUZGB4G4BY000199. my above mentioned car is with them since 29th June, 2012 for accidental repairs of Tyre and suspension. even after more then 20days they do not have the parts available with them and telling me it will take more time of at least 10days. i asked them for a courtesy or replacement car, and since day 1 they have been fooling me by saying tomorrow, day after and etc. and in between didn’t answer my calls many times, after 20 days when i asked them to finally tell me if they are providing the car or not, they said we cant provide you the car in accidental case instead of telling me this thing on the very 1st day. they person with whom i was in contact was ms. renu singh and her mobile number is [protected] and at the end Mr. satinder rawat (workshop manager) mobile number [protected], took the call and started explaining me the company policy and all by saying we cant provide you the car for free and there will be a charge of 4000 INR/day.
every time when my car has gone to the workshop for any kind of car, may be accidental repairs or brake pad change, etc they never have any parts available with them and always takes time of more then the normal expected time.
i hereby suggest you that they do not at all deserve to be a part of audi as they are not responsible enough to handle the cars and niether the customers by lieing, not picking up the calls, etc.
i have an Audi Q7 as well on the name of my elder brother Mr. Parmod Garg and it has been the same story for that aswell.
i have spent such a huge amount of hard earned money to get the best services available in the world but what i am getting is not worth a penny.
i would like to request you to kindly check the history of my vehicle and justify my statements above.
i hope you will take strict actions in this regard at your earliest.