[Resolved]  Aviva Insurance — not received policy

Address:

Mumbai City, Maharashtra

dear sir
this is regarding not received my policy
dear all please note
my name is rais ahmed khan
t 20 sanjaynagar kurla mumbai number 400070
my policy no-NUP[protected] this number from call centre
my proposal no-NFL3051250 this is received by my agent him sagar
my payment is going by bank every month
but after 8 month later we have not received my policy documents
my agent is assured to me it will received after 2 month
but when i ask to call centre they told me it is already send with corear
when i told them its not received me they said go near office and get policy
when i visit your ghatkoper office there met me MR AMOL SANTOSH JADHAV they advice me go policy station and take FIR copy missing your policy
when i say him why we should to go policy while we have not receive policy from your side you should go policy against your cur rear company
then he said give me 2photos and identify proof and policy number i will give you
but after 1 month they are saying i am sorry i cant do that
my agent him sagar also not taking my phone
now amol is saying you should pay 250 rupees for duplycat copy
but why we should duplycat copy
please reply me as soon as posible
betwen thes day i have inform to your cosutomer care service 4 times but no body give me proper answer

please advice what to do

regard
rais khan