Axis Bank Complaints & Reviews

Respected Sir,
I am Suranjan Das , have an A/c in Axis Bank Ltd in Dankuni Branch .My A/c no. is [protected]. I have complaint to conjumer forum on 03.05.2010 aganist Dunlop Branch (Axis Bank Ltd. )for , a cancel cheque pass because someone forged my sign and changed the date from[protected] to[protected] in cheque no. 017198 and withdrew Rs 30000 from my A/c from Dunlop branch(Axis Bank). But now i am withdraw this complain aganist Axis Bank Ltd - Dunlop Branch ,for mutual understanding between me and Axis Bank Ltd ( Dunlop Branch).


Regards,
Suranjan Das
(A/c no.-[protected]
Axis Bank Ltd
Dankuni Branch)
Email id- [protected]@gmail.com
Mob-[protected]
Note: Attached scan copy of this mutual understanding with Dunlop Br(Axis Bank Ltd)

hI. I have been an Axis Bank customer for the past 2 years.

They regularly delay Cheque deposits and transferrals citing a a server problem.

As a result I have to wait for days on end without money for my salary deposits.

In addition, the phone banking executives are clueless and the bank branch itself extremely unco-operative.

Kindly never take anaccount in this bank as it is extremely frustrating and pointless.

Has has the worst service I've ever experience with any bank till date.

I am surprised at the customer service provided by you Bank. I have been desperately calling your officials for the improper lien attached to my account when the loan was foreclosed on 21st April itself. I received a call on 6th May that I need to pay a balance of 447 which was also paid within two hours of your request by a net transfer. However, despite the due diligence shown by me in honouring your orders, I find that the bank went ahead and placed a lien on my account. I came from travel on 15th May and have been calling the TNagar office and no one is responsibily answering. I fail to understand how an organization like yours do not have a Business continuity plan and servers are always down.

Since I have been put into mental agony and pain in the last few days, If I do not get a apology mail and NOC that the loan has been closed and lien removed by 5 pm today evening, I will be approaching the Reserve Bank of India and Indian Consumer Complaints for resolution. I am sending a copy of this letter by registered post to them.

My Loan Account number is ppr[protected]

Dear Sir , I am ( WAS ) an NRI account holder with your bank ( AXIS BANK) for the last 3 years having saving account no.[protected] .In november 2009 my debit card was slightly damaged and I had approached your Dehra dun main Axis Bank branch for a new debit card . According to the lady who attended to my complaint I was to get a new debit card within 2 weeks. However even after repeatedly personally approaching your dehra dun main branch several times I was not issued a freshcard and kept on receiving lame excuses like the head office is not repling or attending to my request. I still had faith in your bank and its supposedly efficient staff that on my one such visit I had even invested in your mutual fund launched in Jan 2010 .
I had even personally written a complaint and submitted it by hand to this same lady to send it immediately to your head office but it all was of no use.
Finally today when I called up your bank I was told that my card had been dispatched to my address and had been supposedly received by me 4 months back.
I was shocked and immediately rushed to your dehra dun branch and was told something about an email received by your staff from your head office that my card had been sent to me and also that it had been received by me some 4 months back.
Sir i was so disgusted with this extremely callous handling of my case that I was forced to withdraw all my money from my account and close it permanentely .
Sir , I would like you to personally look into this matter which has forced one of your loyal account holders to be pushed to an extent so much so that he is forced to take such drastic action and break all links with your bank , so that at least in future no one else is made to suffer like I was .
Also do give a reason why I should not initiate any appropriate legal action against you for the ammount of mental harrasement and agony that your staff has caused me .

Regards
Avinash

Dear Sir,
I farrukh, an nri working in Saudi arabia have a housing loan from axis bank, asif ali road, delhi. The loan was opened on[protected] I am paying my loan on time till 20 march 2010.
Last year when I was in delhi I got the letter from axis bank in which they asked for pdc.

I send the pdc according to their requirement. But unfortunately the letter issued by axis bank has mentioned wrong information the account number. The letter is with me which I can produce any time and I can send u the scan copy of it.

Now I am in Saudi Arabia they are disturbing me time to time by sending e mails ,miss calls, calling my brother many times even making every thing clear by sending e mail and phone calls but they keep on blaming me for sending pdc (post dated check) with wrong account number.
I do not wanted any litigation so I send check in favor of axis bank one month back. It was cleared three days back the loan amount 13375/ nri account icici bank I think it must be for april because the due date for may month is 20 may.
I am quite upset in Saudi Arabia by their attitude now they issued me letter at my delhi address as defaulter the last 24 pdc which I sent is still with them.

Apart from money they are giving me mental trauma and social harassment.

Now I want to complain and request you to do something against harassment.
REGARDS
FARRUKH

regarding false promises made to us while opening our account that we will recieve net banking and debit card facility but inspite of several reminders and several visits we have not recieved any satisfactory answere above that your executive is not responding neither picking up the phone we are in a fix whether tyo continue our transactions
from rvb impex pvt ltd.
lajpat nagar new delhi
ac. no .[protected]

My loan EMI directly linked to my savings account was deducted by axis bank but the same amount was also put into lien balance .
Axis bank is the worst bank to contact and get problems sorted out ..
I an trying since 15-20 days on all customer care numbers ,Branch numbers ..They ask for details and then bring some excuse or other not to entertain us ..They gave us some email IDs to send our problem ...The email ids are also mentioned on their website ...but they do not work and email bounces ..

Pathetic Customer Orientation of Axis Bank ...Just changing the Name from UTI to Axis does not make you a MNC bank ...Learn customer care and value their time also ..

Dear Sir,

I have availed of Axis Bank personal loan of Rs 1lakh in December 2008. I have been paying regular emi's of Rs 3204 till June 2009. Due to financial constraints I have been unable to pay my emi's. In April 2010, I have paid a lumsum of Rs 20,000 to the bank to clear on insistence and threats by Bank and their agents. As of May 2010, I am jobless and on lookout for Job. It seems that the warrant against is non bailable and i can penalized for three months. pls clarify

These people including the Mr Rajesh at Kormangala Branch of legal team called up to say that I have a legal notice and asked me to cough up Rs 5000/- . I have pleaded to them that give me two months to clear of the remaining debt.

People have financial problems and bank should be kind enough to handle the issue.

secondly, When i applied for the loan, I have asked for Rs 50 thousand only, but your sales department deposited Rs 1 lakh in my axis bank account. Now see the problem that has arisen. who is responsible for this?

can the axis bank team look into this matter.

regards

Venkat Madhav Kopalle

Axis bank Jalna (maharashtra) branch near shivaji putala deducted my amount Rs 750+77.25 service tax from my account in last quarter of last year without intimation that they increase minimum balance. When I ask the manager, he said that we have send information to Geojit finance co. But when I asked Geojit manager he told me that there is no communication between bank & firm. So as I am unknown about keeping minimum balance Rs. 5000 . It is injustice with me please do the needful and kindly cancle the charges. Also I am not receiving quarterly statement

Yours faithfully customer

Mr A D Bhutekar
A/c no- [protected]

I AM A SAVINGS ACCOUNT HOLDER OF AXIS BANK. BANK IS NOT SENDING A/C STATEMENTS REGULARLY AND I HAVE NOT RECEIVED A/C STATEMENTS FOR THE PERIOD 1.4.2009 TO 31.12.2009. I AM SENDING E-MAILS AGAIN AND AGAIN BUT IT SEEMS THAT AXIS BANK IS NOT INTERESTED IN COSTUMERS COMPLAINTS. MY ACCOUNT NO. IS [protected].-S.V.MANCHANDIA

Sir,
Regarding this issue the chairman and top management assured us for the refund of excess interest charged by the bank so many times. But still we are waiting for the settlement.
AXIS Bank sanctioned us a home loan on 10/08/05 of 21.5 lacs for purchasing the property and 11.5 lacs for the renovation of the same. We have been charged the monthly installment of Rs 26585/- from Sept. 05 to the bank regularly for 15 months without disbursing the loan.

Also, Wanted to confirm that how can AXIS bank give a renovation loan (& charge interest) till the plot is not registered. And they have put 4 lacs on hold because of PAN Card was not submitted by our relative's loan Account.WE have no relation with this issue.(That account has been closed also).But bank is Still charged interest on the same.

One of our co-partner of property Mrs.Namrata Vijay Rathi also took a H/loan from AXIS Bank of Rs.35 lacs and due to Non-cooperative behavior/harassment of the banker/consultant they (Mrs.Rathi) closed the loan account even after paying 10-11 installments without disbursement of the loan.Finally they took a loan from Dena Bank,Navlakha Branch,Indore for the same property.
Sir, please do the need full at your earliest.


Regards,
Mrs. Babita Rajkumar Muchhal


+[protected]
Res.No[protected]
rajkumar.[protected]@yahoo.com
pharmaplus.[protected]@gmail.com

Dear Sir, we are enclosing herewith the complaint letter which was sent to several times to chairman and concerned person of Axis Bank Chairman of axis bank assured me for the consideration but still i m waiting for the decision, Kindly look into the matter and oblige Thanks With Kind Regards Babita Muchhal Dear Mr. Anil Dighe,
AXIS Bank sanctioned us a home loan on 10/08/05 of 21.5 lacs for purchasing the property and 11.5 lacs for the renovation of the same. We have been charged the monthly installment of Rs 26585/- from Sept. 05 to the bank regularly, the Pay orders were lying with bank for almost 15 months

Our Registry got delayed because of the housing loan manager of theAXISBank. When property seller came from Jodhpur specially for the registry(10/Mar/06), Bank was not ready to give the pay orders of Rs.1075000 favouring Mr.Virendra Pratap Oberoi,then after we managed the fund from market of Rs.25,00,000 and paid to Mr.Virendra Pratap Oberoi,Jodhpur on 30/7/06 . And finally registry was done on 15/12/06 (because of which we had to pay some more money to seller also). your finance manager never cooperated and coordinated with us during the registration process.

Also, Wanted to confirm that how can A bank senction a renovation loan till the plot is not registered. And they have put 4 lacs on hold because of the guaranter's PAN Card was not submitted by our relative's loan Account.WE have no relation with this issue.(That account has been closed also).But bank is Still charging interest on the same.


One of our partner Mrs.Namrata Vijay Rathi also took a H/loan from UTI Bank of Rs.35 lacs and due to Non-cooperative behaviour/harassment of the banker/consultant they (Mrs.Rathi) closed the loan account even after paying 10-11 installments. Without getting loan Amount Finally they took a loan from Dena Bank,Navlakha Branch,Indore for the same property.

Sir, please do the need full at your earliest.

Thanks Regards,
Mrs. Babita Rajkumar Muchhal

+[protected] / [protected]
Res.No[protected] E-Mail rajkumar.[protected]@yahoo.com / pharmaplus.[protected]@gmail.com

Respected sir/Madam.


Reminder 1


No action has been done to sort out my complaint.

I am holding salary account in your bank I want to bring in your kind notice that yesterday on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine , but after some time I have recieved SMS from your bank that RS/ 10,000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected] ,where I am holding salary account.Request to credit my 10,000/- immediate as I need the amount.


Also please note written complaint has given to Branch Manager Mr.Dhar( under cell no [protected] ) based at Jammu , bahu plaza Gandhi nagar on 03/05/2010 & 04/05/2010.

May I request you to kindly sort out the matter as concerned branch manager advising to contact State Bank ,whereas SBI is not helping.

Your kind cooperation & help is required to sort out the matter at the earliest.

Awaiting for your reply.




Complaint no : [protected] dated 03/May 2010 & 10068876 date of complaint 06/05/2010



Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]




Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: IT Helpdesk [IT.[protected]@axisbank.com]
Sent: Thursday, May 06, 2010 4:18 PM
To: Harbinder Singh Sahani (Field Service)
Subject: RE:'AXISIBRM=[protected]' SUBNONE




Dear Sir/Madam,

Thanking for writing to us.

This e-mail address is specific to your iConnect related queries only.

With regards to the mentioned query. You are kindly requested to get in touch with your branch or mail at jammu.[protected]@axisbank.com; jammu.[protected]@axisbank.com

OR

You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Looking forward to having you as one of our esteemed customer and hoping that you find our services very convenient.

regards,
IT Help Desk
Axis Bank

-----Original Message-----
From: [protected]@axisbank.com[protected]@axisbank.com)
Date: Monday, May 03, 2010 09:26 PM
To: [protected]@axisbank.com ([protected]@axisbank.com)
Subject: SUBNONE

Branch Id : Respected sir,


I am holding salary account in your bank today i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine , but after some time I have recieved SMS from your bank that RS/ 10,000 has been debited from my account which is not true. Complaint has been lodged in Axis bank where I am holding salary account.Request to credit my 10,000/- immediate as I need the amount.

Regards,

Harbinder singh sahani.

Jammu

[protected]
---- User mail Id :hssahani.[protected]@ashokleyland.com


RBI.

Thank you for writing to us. Your Complaint has been Successfully Registered.

Regards,
Banking Ombudsman

Complaint is forwarded to Nodal officer, details blow:
YOGESH RAIZADA
Vice President (Compliance)
AXIS BANK LIMITED
Axis Bank, SCO 916,Pocket no.6 NAC Manimajra, Chandigarh
160017
deepti.[protected]@axisbank.com

This is an auto-generated reply, kindly do not reply on this mail.
For online complaint register to Online Complaint Form

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Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Thursday, May 06, 2010 3:48 PM
To: deepti.[protected]@axisbank.com
Subject: FW: Deducation of Rs/ 10,000 FROM MY SALARY ACCOUNT


Respected sir/Madam,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine , but after some time I have recieved SMS from your bank that RS/ 10,000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected] ,where I am holding salary account.Request to credit my 10,000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.





Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]






Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Thursday, May 06, 2010 12:33 PM
To: cib.[protected]@axisbank.com
Cc: [protected]@axisbank.com
Subject: FW: Deducation of Rs/ 10,000 FROM MY SALARY ACCOUNT



Respected sir,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine , but after some time I have recieved SMS from your bank that RS/ 10,000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected] ,where I am holding salary account.Request to credit my 10,000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.





Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]




Regards,

HS Sahani
[protected]


[protected][protected][protected][protected]
From: Harbinder Singh Sahani (Field Service)
Sent: Tuesday, May 04, 2010 9:25 AM
To: [protected]@axisbank.com
Cc: advocate _
Subject: Deducation of Rs/ 10,000 FROM MY SALARY ACCOUNT


Respected sir,

I am holding salary account in your bank I want to bring in your kind notice that yesterday i.e on 03 may 2010 I have debited RS/ 2000 from Statebank ATM machine , but after some time I have recieved SMS from your bank that RS/ 10,000 has been debited from my account in addition to Rs/2000 which is not true. Complaint has been lodged in Axis bank under complaint no[protected] ,where I am holding salary account.Request to credit my 10,000/- immediate as I need the amount.

Your kind cooperation & help is required to sort out the matter at the earliest.


Account no : [protected]
Name : Harbinder singh sahani.

Regards,


Harbinder singh sahani.
Jammu
[protected]

Sir,
My self is Axaykumar V Shah, working as Assistant Manager at Amul Dairy Anand.
I am having salaried account in your bank.(Branch.V'Vidhyangar,Anand)(A/C no.[protected])
My exisisting debit card expired in April2010.(Card no.[protected]).
We have Axis ATM center in our company premises.
Till date(05/05/2010) I have not received new Debit card and because of this I have to go to Bank with
cheque to withdraw the money.
This causes lot of inconvenience to me.
I hope and request you to issue me new debit card to me. It is also necessary for me as i will have to go
abroad in upcomming months.
My present address : Shah Axaykumar V.
A/7,Amulpark,
Amul Dairy Staff Qtrs.
Opp. Collector office,
Anand-Gujarat Mob-[protected]
Thanks......Axay Shah

Dear Sir

I am Anitha Arjunan working for Logica Pvt Ltd, Chennai. On Feb 13th 2010 I travelled to Finland for an assignment in NOKIA for around 2.5 months. I returned to India on 29th April 2010.

On April 27th, the day I have to return to India from Oulu, Finland, my personal item pen dirve, memory card of the camera has been stolen in NOKIA office premises. Also my Axis Bank Travellers card also been stolen...

SUB: DEBIT OF Rs. 782.69 FROM MY SALARY ACCOUNT NO: [protected]

I am holding salary account in your bank vide account number. [protected] since last two years and on December 15th 2009 I had open Demate account and client ID is 13705029 and yearly charges are Rs. 550.00.

As to inform you that due to mistake of Axis bank my demate account was marked non banking customer and bank had debited Rs. 782.69 for period of 3 months (15.12.2009 to 31.03.2010) and again bank have debited Rs. 551.50 on Dtd. 24.04.2010 and due wrong charges bank had debited total Rs. 1334.19 from my account for the three months.

Please note that I had complain verbally and also subsequent telephonic talk to the authorized person but it has veined so I request you to credit the said amount of Rs. 1334.49 in my account with in seven working days and after seven days if it is not credited then it will forced me to go consumer court and all the expenses will be on Axis bank account.

Here with I furnish my details as under

Name: Kalpesh H. Patadiya
Account Type: Salary Account
Account No. [protected]
DP Client ID No.[protected]Opening Date: 15.12.2009)
Debit Charges Total Rs. 1334.49 (782.69 + 550.50 on Dtd. 24.04.2010)

Recently when i went to the Axis Bank ATM to withdraw money,I found that there was two security guards chatting inside.I asked them that whether both of them will stay there or they will leave.To my highest astonishment one of them replied with enough rudeness that they both will stay there as they are changing their duties.But through out my transaction I found them gossiping in a very relaxed
way,there was no sign of hurry in their actions.My question is that are they supposed to stand inside an ATM and chat with there colleagues,when a customer is not felling ease with their presence?Throughout the country most of the bank account hacking caused due to this ATM frogerry?If this being the attitude,our money are no longer safe.Please answer my question.I am really annoyed with this behaviour.

Respected Sir,
I am Suranjan Das , have an A/c in Axis Bank Ltd in Dankuni Branch .My A/c no. is [protected]. On[protected] , a sales executive had come from H S B C Bank Ltd , name Sonali Ganguly , and offered me a credit card . She also demanded for as documents copy of pan card, telephone bill , two copy photos and two cheques, dated[protected], One is in name of HSBC and another is a cancel cheque for ECS (NO.-017197, 017198).
Then someone forged my sign and changed the date from[protected] to[protected] in cheque no. 017198 and withdrew Rs 30000 from my A/c from Dunlop branch(Axis Bank).
Afterthat when came to know about this matter , informed to Branch Manager of Dunlop Branch. But the Manager denied this matter and did not take any steps about this matter.
Kindly, I inform to you , take some step and arrange to credit my A/c.
Regards,
Suranjan Das
(A/c no.-[protected]
Axis Bank Ltd
Dankuni Branch)
Email id- [protected]@gmail.com
Mob-[protected]
Note: Attached scan copy of this cancel cheque which paid by Dunlop Br(Axis Bank Ltd)

Dear sir
I have taken a home loan in the year 2004. for purchasing independent house from VUDA authorities vishakapatnam. Bank has sanctioned me home loan of Rs 360000/-.After one year i sold out the above property with the permission o[censored]TI bank now AXIS BANK.Before selling the house to the third party I have cleared entire outstanding loan amount with prepayment penalties. I have also taken no dues certificate from the AXIS Bank. The home documents were also handed over to me. After one year when i have approached for other flat loan i was surprised to note that that my name is in the CIBIL list. which was reported by UTI BANK. This is highly ridiculous action taken by the bank even then i have paid all bank dues with integrity.I have complained to this bank several times but invain.

Hi,

I forget my Axis Bank netbanking(iConnect) password(pin) so I'm using my account via ATM card only. Recently, I lost my Axis Bank debit card also so I immediately requested the Bank to block the card so they did it. Then I requested for new pin but it was unable to reach me due to somehow.
These days, I could see a very good option in iConnect site where we can generate new pin if we have our debitcard number,expirydate and debitcard pin. I have all the required information with me but, I couldn't use that facility as my card has been already blocked. So, could someone help/suggest me how I can get iConnect password.

Thanks,
Sitaram