Axis Bank Complaints & Reviews

have applied for credit card of axix bank before 2 month ago just because of a employee of that bank who was calling me for making a credit card so I have applied but after the fill up of form that employee has not come here, I have no proper response whenever I call him, then I take mobile no. the boss of that employee but he is not picking up my call. I have got a message of dispatch of credit card from axix bank before 12 days but I have not got any credit card from axix bank still now.

Dear all,

Myself Gurugopal Singh, an Axis bank credit card holder would like to bring to your notice and complain as well, about the false commitment of your phone banking officers and very discourteous conduct of your phone banking officer Mr. Puran Singh which has hurt me a lot to a larger extent.



The story starts like this—

I took the card in the month of September and could not make the payment as I was out of Mumbai since last 4 months as my uncle had died in an unfortunate accident. And I would also like to inform you that before going out of Mumbai I had made some payment and Rs. 1000 was paid by one of my friends in my absence recently.



After returning back to Mumbai, when I called your customer care on 24th March’08, I told your executive (don’t know the name) about the entire problem of mine, and I told him that I am going to make the payment of Rs. 10000 but I am not willing to make the payment of late payment charges so kindly waive off the same as I could not make the payment because of my serious problem which I think you can and you should consider. Your executive promised me that he understands my problem and will put the request for the reversal of the all late payment charges till date. But when I asked him for my request no. he asked me to be on hold and after 8 minutes he disconnected the call. I was very much shocked when he dropped the call and could not call back because of the lack of time and decided to make the payment after confirming whether the request has been registered or not later.



Surprisingly, when I called up your customer care yesterday, I got Mr. Puran Singh on line who informed me that there is no such request registered in my account for the reversal of the late payment charges. He was very much adamant and rude while saying that I had not called up your customer care on 24th march and last call made by me was on 31st Jan’08. I told him that I am giving you the cheque no. which I am going to deposit today, you please reverse the charges as promised to me. Mr. Puran Singh was asking me very rudely again and again that why I haven’t made the payment despite of me explaining the reasons for the same several times. He told me that I will not do anything, and I will make sure that the late payment charges should not be reversed. And he also told me that Sir you have consumed very long time of mine and saying that dared to disconnect the call though I told him that I am recording this conversation.



I wish to inform you that I have the full recording of the abovementioned conversation on my mobile phone and I can produce the same anytime, anywhere; as and when required.



Immediately I called up again your customer care and I spoke to the supervisor Mr. Prashant Kapade but unfortunately your supervisor too was of not of any help and was not in a position to do anything or to take any action other than asking me to make the full payment.



WHY SHOULD I MAKE THE PAYMENT NOW?????????????????????????????????



Now I would like to ask few Q’s here:



Should I make the payment for being treated so rudely and in a pathetic manner despite of being patient and polite throughout the episode?
Is it my fault that on 24th March one of your executive gave me the false commitment and disconnected the call?
What can I do if your executive did not update the records after disconnecting the call on 24th March?
Who gave the rights to Mr. Puran Singh to speak so rudely with customers?
Is it ethical and official to drop the call in your customer care?
What action you are going to take against Mr. Puran Singh?
Who’s responsible for the wastage of my precious time and money spent for calling your customer care for so long hours?


Now I would like to inform you that I will not make the payment until an immediate action (with proof) is taken against Mr. Puran Singh and unless reversal of all the late payment charges which was promised to me is not done.



I promise if the needful will be done as above, I will make the entire outstanding payment immediately.



And any kind of delay in action or no action will result into the delay of the payment or no payment for which you will be solely responsible and I will not pay any late fee or interest levied after the due date.



Your kind reply is awaited.





Regards,



Gurugopal Singh

I have saving account (Account no. [protected], Supela Bhilai, Chhattisgarh)with Axis bank last 9 Months. since six months, it is deducting some amount as a service or Consolidated charge.
Just think, from 01/10/2007 to 31/03/08, bank deducted Rs. 3900 from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank. need to close the account.

I had applied for a credit card from Axis Bank. The card was issued to me with the assurance that no joining fee and/or annual charges will be charged from me.
I made a transaction of approx. Rs. Two thousand and eight hundred thirty Rupees and fifty paise ( Rs. 2830.50/-). I paid Rs 2830.00 balance only 0.50/- But when I recieved my first statement I was surprised to discover that a sum of Rs. Four thousand and thirty rupees (Rs. 4030.50/-) was charged from me as the annual charges and joining fee. In spite of frequent telephonic complaints, the same was not waived off. Instead, late payment charges and interest has been applied. Now, my statement reflects an amount of Rs.two thousand thirteen and thirty nine paise( Rs. 2013.39).
I request the concerned authorities to kindly take immidiate and proper steps to look into the matter.

Name:- A Arun
Credit Card No.:- [protected]
Valid thru: 10/10

respected sir,
i have deposited a demand draft of axis bank(Bhagalpur branch, bihar) in my SBI burnpur branch(0049) on 20th feb, 08. but tillnow my money is not encashed. when i went to SBI branch they told me that we have reminded axis bank somany times but they are not entertaning our request.therefore its my kind request to you toplease give necessary attention on my problem.

Hi to all,

I am Abhinav Ajay and work for HCL Technologies. I would like to share my greivences with everyone who is not aware about the excellent level of the customer service which has been provided to me from a pathetic bank which is good for nothing. I would like to give a breif description of my problem with a useless organization i.e. "Axis Bank".

First of all, I have never applied for any credit-card from Axis bank & suddenly I received an SMS on my mobile number as a confirmation that my credit-catrd application has been approved and I will receive my card within few days. I tried to ring that number immediately but I could not get through.

After few days, I received a call from a courier company who wanted to confirm my residence address to deliver a packet from axis bank. I confirmed the address and could not ask anything from them regarding the same as I was in my office & was busy in doing some official work.

I opened that packet in the evening and found two cards from axis bank. One of the cards was under my name and other one was under my younger brother's name. I was little bit surprised to receive these two cards from axis bank as I had never applied for any credit card from them. I contacted them to get the proper confirmation and they told me that they did receive my application form and that's why these cards were sent to me. I also told them that nobody has done any sort of verification before the approval of my card application.

I took it lightly and thought that there is no harm to have a credit card from axis bank as I was already using so many cards from various banks. However, the first problem got start when I did not receive my card statement for the first three months. I contacted the customer service of axis bank once again to know the total outstanding and the reason for the non-delivery of my card statement.

I got amazed to know that I have been charged somewhere about Rs.3500 as a joining fee to have this card from axis bank. I explained the whole story to the customer service executive a number of times that I have been mis-led by axis bank as I was never told that there is a joining fee to have a credit-card from axis bank as no other bank charges anything for their credit card.

I have no problem to make a payment for whatever amount which I spent using this credit-card but I will not make this payment unless I receive an amended copy of my card statement with the correct charges.

I have raised this complaint so many times and spent a lot of money on the phone calls made to the customer service of axis bank because they have their customer service centre in Mumbai. Everytime, I was given an assurance of an amended card statement but got nowhere. Now, I am receiving threatning letters from an advocate of axis bank to pay the outstanding immediately which is rediculous. I was quite sure that axis bank can do such kind of appouling things since their past have not been too good to have faith on them. But, I just want to warn them that the time has been changed and everyone is aware about the laws & orders. I am going to file a case against them in "Cosumer Forum", if I don't receive any response from them and make sure that I will definitely make them realise about their excellent level of customer service in the court of law. My contact number is [protected].

I hold an credit card with UTI Bank . Since more than 10 Months I've not been receiving any statements either in hardcopy or in email. Inspite of my repeated request to send my statement for verification they have repeatedly failed to do so. I've even mailed Customer service on October 22. After which one person called up and I again requested my statement by verifying my address and email id. No results so far.

I don't remember using the cardsince last 10 months or more . Suddenly the credit card dept has decided to deduct an amount of more than 20, 000 on 26th March from my salary cum savings account that i hold with Axis Bank. I would thus like to file a case against axis bank credit card dept in the consumer court at the earliest.

Card No [protected]

I am facing lots of issues regarding my credit card consistently since last 8-10 months. I must have informed to Axis Bank tele banking officers several times, but very careless attitude from them. Always promise for getting back in 7 working days but now almost 5 months are over. Still waiting for 7 days to get over.

I have received the Axis bank card (Magnet supermarket) and from day one there are issues with it. First statement was not received by me, so the second one came with penalty (after checking with Axis bank, they confirmed of not even generating the statement)

Once, they have lost the payment cheque (dropped into the axis back ATM center - drop box) and eventually the ATM center got disappeared (Agar Bazar at Prabhadevi). Meanwhile lots of correspondence made with bank and payment was on hold for couple of months. Finally after a "GO AHEAD" signal from Axis bank, I made a fresh payment and issue got settled. But every time since then, my bill is coming with late payment fees, service taxes, debit interest etc (Rs. 140+) till date.

Regular follow up with Vishal (18.8.07 comp no 29221), Darshan (8.9.07 comp no 29207), Prashant (19.10.07 comp no NA) Firoz (15.1.08 comp no 123256) again Prashant (31.1.08 and 7.2.08 comp no 168773) Kapil and anish (15.2.08) has resulted into nothing. Lots of promises, but ZERO result.

I am getting regular messages from Axis (electronic generated message) on receiving the mails and informed with the reply about "your mail is been forwarded to concerned dept" but I wonder if any person is there in concerned dept? Because since last 6 months, I have not received any single reply regarding the status of the complaints. "We will get back to you in 7 working days" is a common answer I get every time I called up your tele banking officers.

I sincerely want to check with your senior staff (who is responsible for customer complaints and who is intented to resolve this issue), is this issue is going to resolve at any time?

My bill amount without using the card is sincerely increasing by Rs 140/- every month and now it has reached to Rs . 1085/- All this amount is just in the form of late payment fees, service taxes, debit interest etc. I have cleared my purchase amount long time back and on request of your banking officers, I am waiting for the reversals since last 6 months. Meanwhile my card charges are just inflating every month. Once for all, I want to stop this.

Can some one from Axis Bank do it?????????????

I had Applied for Change in password for Internet banking.
I faced this problem because I had not received Internet banking password at the time of account opening.

I had given an application for change password on 1st of march 2008 in Axix bank, Senapati bapat road, Pune branch.
The Employee told me to collect password in next week ie on 8th march 2008. I went there on 8th march 2008, but bank itself had not received any password for me.So they told me that whenever password comes will be sent to me by mail.

On next week ie on 15th March 2008, I went there again but still they have not received password for me. The reason i came to know was my application was not sent to head office. So i spoke to Operation manager of axis bank.
They again told me to fill new form for change password which i filled & Operation manger commited me that next week password will be generated for me and will be sent to me at my office by some Axis bank person.

Till date i have not received any mail or any kind of reply from Axis bank.

This really ridiculous service from Axis bank.

Mayur K
[protected]

Hello,
i have recieved 2 sms's about the credit card that i applied for, Its dispatched and asked me to contact the courier services i[censored]ndelivered with in 72 hrs...
The number given to me is [protected].
my contact number is [protected], i want a quick response.

Axis bank customer care service is THE WORST, they dont respond to any of the queries and provide invalid information.
All the phone numbers provided on their site are invalid and if we visit the branch, staff is too rude and not ready to serve their customers.
They dont even post any bank statements reguralry even if we pay for the service.

If you want to escape from all such problems i will advise not to choose AXIS Bank for banking.

Dear Sir,
I am a customer of AXIS bank (Loan A/c No. [protected] and have availed a loan of approx. Rs.1, 00, 000 from the bank in Sep'07.

Later on, I wish to foreclose my account with the Bank and wish my loan to be taken over by HDFC for which I have deposited a balance amount cheque with your bank.

However, in spite of submitting an application on 11.03.2008 and writing today i.e. 19.03.2008,...

Hi,

I am using a credit card of axis bank from almost one year and few days back I called- up the credit card department numbers given on the papers recieved but there was no response which is not at all appreciated.
If noone is there to pick up the phone..then why you have given those numbers to customers.Hence that was a pathetic customer service in my views.
If you want to call me then call me on [protected].

Mandeep Singh

when I have applied for Axis Bank Credit Card, I have been told that it is free for life at the lime of first Credit Card Statement Rs. 998/- was added in the statement with the head of Joining Fees and Annual Fees and Service Tax, I many time called to Customer Care and informed to Customer Care Executive about the said issue of Joining Fees and Annual Fees and Service Tax. I have requested to Customer Care Executive for Degradation of my Credit Card & reversal of the Joining Fees and he assured me that it will be done in 15 working days and gave me Request Numbers which are 59481, 59482, 39058 & 159618 but yet no action is been taken on the abovementioned issue and further debit interest levied to my account. On calling to Customer Care one of the executive answered that my card cannot be degraded and I have to pay the said amount.

Meanwhile I had returned my Credit Card Bearing No. [protected] duly cut in four pieces to the bank and also hereby requestedto reverse the amount which levied to me unnecessarily. I assured that i will make payment on reversal of the said amount of Joining fees, Annual Fees, and other late payment charges and debited interest.

No action has been taken yet.

who will responcible to mental harrasment caused to me ?

complaint {08march08-syed musheer hasan}

axis bank sector 16 noida,branch
uttar pradesh,the bank issue a pl 5,50,000-00amount,dated
27nov2007,all ecs cheques 48,months,amount[protected] evry month ,and not paid comittid amount,axis bank send a cheque
117540/00,only axis bank illigal collction from my accont now i am paid 67240-00 in 100 days,{jo milta he ham to usi ko phansi pe latka dete hen tum bhi aajao} fifty thousand with axis bank agent missing last 4 months,axis bank authorities said ,u write
a letter axis bank sending me 2 more cheques , cheques missing by my ignorence ,after thate axis bank issue you a new cheque
what would u do i[censored] would be there on my place.
syed musheer hasan-{M}[protected]-NEW DELHI INDIA

Dear Sir,
I have taken a credit card from Axis bank, I and also I have a saving A/C with the same bank, they put lien on my saving a bank A/c for the amount which I have to pay for my credit card any time they want. This put in serious financial problem Lien on my A/c is still there and my Credit card is also not operative. Therefore I am not able to use any of services they offering but still I am being charged for that.
I was trying to get resolve thru their customer care no but it was not possible because it was an STD call to me even if it get connected they are putting me on hold for half an hour which was resulting me loss , then I was in touch with local bank people for the same they were tried there level best but they could not resolve , even I got a call from customer care Bombay office Ian I said them to deduct the same from my A/c and put of the lien but that also did not work
Now I need your help in this matter to resolve it


Thanks
You’re sincerely
Sachin

to the manager
axis bank sector 16
noida branch uttar pradesh

sir/madam

i inform you my pl on 27/nov/2007 disburs amount 550000/00
not receveed, you send me a cheque RS-117540/00,and last 4 months i paid RS-16810/00 evry months,all forms & ecs cheques
signatured after issue disbursal letter,RS550000/00,now till date
8th march axis bank not dun all mony , please clear amount less then principal amount,and less,4months extra intrest becose
axis bank account not debit ,RS-550000/00,debit amount RS-16810/00only,my request to bank manager close this loan 117540/00,with intrest 117540/00,4months balance amount
in my hend,i paid same date , your many customers read this
massage, this illigal collection emi stop all these negligency
&do work,i[censored] not intrested as 4 months ago,your reputetion
& my profile both of effected , {syrd musheer hasan}
{M}[protected]-NEW DELHI-INDIA

This is regarding my credir card (no.[protected]) which i have got 3 months back.

During the application of this Credit card i was told that this card is absolutely free,so i applied for the same. But after getting the card i came to know that there is some joining fees. At that time only i called up yours customer care and requested for the cancellation of the card. After taking the request that customer care executive told me that for this year my joining fees will be reversed. For this year i wont have to pay any joining fees.

But after all these i got the first statement which entirely consists of the joining fees, then service tax over this etc etc and for every subsequent months i have been charging the late payment fees over these charges, which has become currently Rs. 1026.24

In the last 3 months i have sent 4 mails to customer.[protected]@axisbank.com regarding the cancellation of this credit card but nothing has been done.

Please have a look at this issue and help me to cancel this card.

MY MOBILE NO. IS [protected].

Hi,
I had complaint about axis bank.Over the period of 1 year i sent request for check book in many ways ( ATM request, Internet banking request, Filling up the form in branch also ).
As i told above i sent many request for check book in 1 year. As my account is at Ahmednagar(Maharashtra)branch and i am working at Pune I sent these request many time online(Internet/ATM).
Also once i went to Sahakar nagar branch ( Pune ) and Fill up the check request form and submit it.
But I am not getting check book.Hence i take a one day leave and went to ahmednagar branch for inquiry . When i meet the Asst.Manager there then he told me that " Your account is student account and we are not giving any check book for student" . But the actual situation is the student account scheme is closed more than 2 yrs. back. and that time Bank convert the student accounts in normal saving accounts without personal intimation.That time bank take fine amount from me Rs.500 /- +
for balance is less that 5000/-
Please advice me how will i get help .because bank is granted my account as per there benefits ( Student acc. to give check Or Normal account to take the fine )


Thanks,
umesh s chape
+91 [protected]

Hi

This is srinivas jakkampudi, i am working in HCL COMNET NOIDA..i have salaried account with AXIS BANK([protected])
i has applied credit card for AXIS BANK in the month of JAN,and the verification has done....two days back i got the SMS that my application for
credit card is rejected...that hurted me lot...being a employee in HCL and my salaried account is with AXIS BANK ....why these people are
rejected my application i don't know....this is my first application to credit card.....still now i am not holding any card with me....so...there is no
fault from my side...WHY THESE Axis bank people are not trusting there own customer i dont understand...


please consider my request and issue me the credit card...