Axis Bank Complaints & Reviews

I have lost my pincode number of my debit card, please give me a new pincode number or the old pincode number which i have lost and not able to access my card.Please contact me on my cell no [protected]

Axis Bank Ltd, RAC Pune, Bhandarkar raod, has been availing of courier services from BlueDart since past 4 years, courier on daily basis is being sent from Pune to bank's Mumbai office.
On 16/10/2008 5 boxes vide AWB no: [protected], [protected] have been sent to our Powai office. It was shocking to get a call from our Powai center stating that the boxes containing very important documents were reced torn & documents falling out of the boxes. This has happened inspite of the fact that the bank ensures to seal the boxes from all the sides.
Request you to kindly takeup this issue very seriously at your end.

hello sir, madam
my name is m.senthil nathan, i have axis bank credit card, for kindly information i was not able to pay the credit card payment for last five months because for finance problem, so im very sorry for that ... but now im getting my all the amount so i wont forget my credit card payment, sir ... you are holding my savings bank account amount is 9517, so pls release my payment because i have so many commit with that payment my a/c no is [protected], and credit card no is [protected].. so please kind full for me sir... my phone is [protected]

My a/c no [protected] .without my knowledge my money was transferred to other brnch a/c 's through I connect.

AND I HAVE GAVE UNDERTAKIING COMPLAINTS TO THE CONCERNED BRANCHS AND MY BRANCH IS NOT REPONDING TO REVERSAL OF MY MONEY.

10TH JULY 2008 THE AMOUNT TRANSFERRED TO WHITEFILD BRANCH, bANGALORE(40000/-).NOT GOT REVERSED.
11TH JULY 2008 THE AMMOUNT TRANSFERRED TO KARKARDOOM BRANCH, DELHI . IT GOT REVERSED (17000).

NOW MY SALARY IS ALSO GOT CREDITED NOW I AM NOT ABLE TO TAKE OUT MY MONEY.I AM BADLY NEED OF MONEY FOR MY MOTHERES OPERATION.


tHANKS AND rEGARDS,

sALEEM meer

I have my TCS Salary account in Axis Bank, Saltlake City, BD - 20, Saltlake, Kolkata.
On the night of 6th Oct 2008, I found that my internet account (iConnect) has been hacked and two money transfers of Rs 25, 000 each have been done from my Savings account. I came to know about the fraud transaction through SMS alerts I received at around 11:30 PM 6th Oct 2008 and when I checked my online account around 11:55PM, I discovered that Rs 50, 000 had been transferred from my Axis Bank Saltlake City, Kolkata to accounts in Threeke and Phullanwala, Punjab to persons unknown to me.

I traced the beneficiary accounts from Axis Bank internet portal(iConnect), and found the following details of the fraudster's beneficiary accounts :
1.Account: [protected] Branch: Phullanwala, PunjabAccount Name : ROHIT SHARMA S/O BHUPINDER LAL Account Currency : INRAccount Type : SBAAccount Category : SBEZY

2.Account: [protected]Branch: Threeke, PunjabAccount Name : HARJIT SINGH S/O AMARJEET SINGH Account Currency : INRAccount Type : SBAAccount Category : SBEZY

I called up the Bank's Emergency Helpine[protected] at 1200 midnight on 6th Oct and repeatedly requested the call center official to freeze the fraud beneficiary accounts in the Punjab, but to no avail. They asked me to wait till the morning 9am, next day, for any preventive action from the bank. On 7th Oct morning, 9 am, I called up the beneficiary branches in Punjab and came to know that the tranfered funds had already been withdrawn from both the credited accounts.

Had there been proper night support to tackle such kind of security incidents the criminals would not have got the money, as the incident was reported with in 30 mins of occurrence.

The worsening situation was that I didnot receive any prompt investigation from my home branch, Salt lake city, Kolkata, due to a week long Durga puja vacation.

The bank offers you no emergency standby support on holidays to manage crisis like this.
No FIR was lodged against the criminals by the bank until 10th Oct, since the incident occurred on 6th Oct night.
The bank only offers emergency card blocking service outside banking hours (9 am - 5pm), and no other crisis management.

Over and above my home branch manager was very unsympathetic and complacent, when she said she has done enough to take investigative measures, by lodging FIR, after four long days.I donot understand, why the BANK places such unfriendly and arrogant people to customer facing positions.
First of all they donot protect customer's interest, and secondly, they make false claims of doing enough of it.
I demand to know if the IConnect internet portal is vulnerable to hacking and security threats, why is the IConnect portal being used and hundreds of customers' money is left exposed to threats of online frauds.

Axis bank has no right to risk people's hard earned money.AXIS bank systems doesnot ensure any online security to customers, and a favourite target for fraudsters, as is proven.

I definitely suspect that there are insiders in the AXISBANK, leaking out customer's security information to criminal networks.
Yours truly
Antara Ray

Sirs,

I have my TCS Salary account in Axis Bank, Saltlake City, BD - 20, Saltlake, Kolkata. On the night of 6th Oct 2008 11:55 pm, I found that my internet account (iConnect) has been hacked and two money transfers have been done of Rs 25, 000 each from my Savings account. I came to know about the transaction through SMS sent by the bank at around 11:30 PM 6th Oct 2008, and when checked, found that the money is transferred to persons unknown to me.
Rs 50, 000 had been transferred from my Axis Bank Saltlake City, Kolkata to accounts in Threeke and Phullanwala, Punjab .

I traced the beneficiary accounts from Axis Bank internet portal(iConnect), and found the following details of the fraud beneficiary accounts :
Account: [protected]
Branch: Phullanwala, Punjab
Account Name : ROHIT SHARMA S/O BHUPINDER LAL
Account Currency : INR
Account Type : SBA
Account Category : SBEZY

Account: [protected]
Branch: Threeke, Punjab
Account Name : HARJIT SINGH S/O AMARJEET SINGH
Account Currency : INR
Account Type : SBA
Account Category : SBEZY


I called up the Bank's Emergency Helpine[protected] at 1200 midnight and repeatedly requested to freeze the fraud beneficiary accounts in the Punjab, but to no avail. They asked me to wait till the morning 9am, next day, for any measure from the bank. On 7th Oct morning, I called up the beneficiary branches in Punjab and came to know that the tranfered had already been withdrawn from both the accounts.

I am strongly dissatisfied by the lack of night support for such kind of security incident happenning in the banking system and network. I also demand that if the IConnect internet portal is vurnerable to hacking and security threat, why is the IConnect portal being used and hundreds of customers' money is left exposed to online frauds.

Yours truly
Antara Ray

To,
The Chief Manager,
Axis Bank,
SUB: Not Happy with the Services and The Behaviour of the Officials at The Branch.

Dear Sir,
I am really upset with the behavior of the Bank Officials at the Chittranjan Park Branch of your prestigious bank.
I hold as savings bank Account no. [protected] with your bank.
I have deposited cash Rs. 25, 000/- on Friday (19-july-2008) at the East of Kailash ATM but it was not credited to my account till Tuesday (22-July-2008). There was sufficient balance in my bank to honour the cheque issued by me but I required some money on Sunday night and I withdrew Rs.4000/- thinking that the cash deposited at the ATM will be credited on time.
Sir but it took so long for the Atm Cell to Pass the entry that they also Blamed me of depositing Rs.1, 500/- Less in Counting and only Rs.23, 500/- could reflect in the system because they claim that I have deposited less cash. I Does not accept this Blame because I counted the notes thrice before putting them in the envelope and seal it. Sir I also object that how can you blame me of depositing Less cash in the ATM..??? If there is any Video Recording or any proof at the time of Opening the Envelope then I would like to see it. I am very Clear about my money and I need it to be in my bank now. You kindly check the matter and revert me as soon as possible.
Secondly Sir, During the course of all this my bank was left with a very few balance and the Cheque of Rs.2, 000/- issued to Post Master was Dishonoured by the Bank which has never happened in my life. I Never want the Cheque to be bounced but this has been done by the careless behavior of the AXIS BANK ATM CELL People. I am being Charged with Rs.394/- as the Cheque Bounce Charges and I am Being given a credit of Rs.1500/- Less in my account also.
Kindly let me know why is this been done to me. I think that the cheque dishonor case is not my fault and still I am charged Rs. 394/- for the cheque bounce charges, which should be reversed.
Finally let me tell you about the staff at your Branch I called up at the Telephone Number of the branch ( i.e[protected], 06) and a Fine Gentleman Listened to my Problem and Passed the telephone to a Lady Official She too listened to me and said that I need to talk to the ATM Cell and this has no concern with the bank and she again passed the phone to a person and I told them that I am a customer of the Axis Bank, C.R. Park Branch and not of the ATM cell so please guide me in proper way because I have lost my prestigious Rs. 1, 500+ Rs.394= Rs.1, 894/- for no fault of mine. Sir I asked for the Name of the Lady Officer who was rude to me and She refused to tell me the name, I said that I am a customer and she is a bank official who is talking to me on the behalf of the bank so she should tell me her name so that I can talk to her senior about her behaviour. she again refused and the two or three people were heard gossiping after that a man came on the line whom I told to connect me to the branch Manager and she again gave the phone to the same lady official as it was a very casual game going on, She Quietly hang up the Phone, I again Rung the same Number and and I asked her for the Procedure to Close all the accounts if this is the behavior of the Bank Officials, Sir I was Shocked to see that she was very happy to offer me the Account Closure form and the Formalities required to close the account. This annoyed me as Six of My family Members and friends have the accounts at your Branch and that too after my suggestion about the Goodwill of the Bank and nobody has faced such humiliation. I was getting frustrated as of all this and I finally a man Naming Ashish Kapoor who introduced him as Branch Manager listened to me and Assured me that he will try to help me in this case as he could understand that losing this much money was not my fault he took my Cell No. from me and assured me that he will call me in some time after analyzing the whole situation and would tell me that why has all this happen to me, But Sir my badluck that he too didn’t turned back till date.
Is this the way u treat your customers. This is Totally Wrong on your side that First you people dont credit the cash deposited and then the deposited cash is shown as less in amount ( i.e Rs. 25000 was deposited as Rs.23500/-) this is cheating.
I may Close all my accounts and will not transact with you bank in future. I have never faced such Situation in my Life which you people have done to me.
I Therefore request you to kindly refund me this amount and reverse the charges immediately.
I am available on phone if you wish to talk.. My Cell No. is [protected]
Raj Vij.
Account No. [protected]

This is really hurting to me. Without my knowledge Axis had deducted the amount from my account, for my credit card. i had closed my credit before before 14 months. Now they deducting my amount from my account. No one even bank staff, customer care executives not listen to my customer queries they are repeating the words which is available on that computer. I plan to sucide also for this matter. If i die Axis bank only responible for that. This is open statement that i can give to all.

some one stolen 12000 from axis bank salary account using i connect, but i have not done this tranction and not disclose my pin to anybody .what should i have to do, help me dear me dear(problem with last complaint corrected)

Hi,
I am Rana Majumder, one of the Axis bank personal account holder from Kolkata with the Account Number XXXXXXXXX233507. On[protected], when I've dropped to your ATM counter for some cash,

there in Mini Statement I found Rs.1, 350.00 have gone from my account which I never spent myself. So, next

day I searched my account online and found it slashed by AXIS BANK it self in the name of 'Consolidated Charges for A/c'.

And there is no details of the charges for which I should be paying. I don't know is it my undesired contribution

for for 'their' Puja Bonus. So I called up my Branch for details. Some lady pick up the phone in a single

ring, I asked her about the charges and as a obvious act she cut off the line without answering me. Then I called

minimum 50 times in that number and again I was amused with the result, because, maximum time it keeps

ringing for someone to pick it up, but some of the calls was received but no one was answering after hearing my

voice. I can understand, who wants to hear harsh words day before the puja. But can anyone tell me why I sld

also be greet like this before my puja holidays. Ok at last a guy pick up the phone and called himself

Vikas (real/unreal), he was in a big hurry, still I asked him, ' I've an account in your branch and today I found

Rs.1, 350.00 is deducted from my account as 'Consolidated Charges for A/c'. So can you tell me what this

'Charges' is or send me a detail of it through e-mail, as I've one endorsed e-mail ID with my account'. He quickly answered me he will surely mail it to me in my email ID and greet me with good bye to cut off the phone (as I told earlier, he was in big hurry). BUT NOW! I was just ASTONISHED and stopped him asking, are you people ANTAR-YAMI or what, how do you will mail me without knowing my mail ID or my account number OR at least, at least My Name. or It may be 'you' have some kind of voice recognition facility.
So next, I provide him with all of my details and request him to send the detail by today only. As a smart CCO he replied he will surely do, as he know it will give him /me some instant relief.

But I knew I will receive nothing by today or tomorrow. But how dare someone take off my money from my account without my consent which I put with you on trust. And I also found, its not only me. Some more of them, with whom 'they' did those DISTRUSTED thing being in a place where all people put their hard work incomes. I need Answer.

Regards

When ever any consumer has any query then every customer contact to customercare (phone no given by you) and consumer believe on the executive's answers. This is the procedure that every innocent consumer follows.
The same process followed by me and I am in trouble. Please look at the matter
MyAxis bankcredit card previous bill (19/4/08 to 20/5/08) amount of Rs 36207.44 that contains 14032.00 rs of balance transfer amount (this amount was not supposed to pay on due date). 21285.00 rs of ICICI Lombard policy (This amount was converted in EMI)
Now in order to get information of bill amount I called to customer care no.and I asked that
"How much amount I have to pay before my payment due date" then he replied me
*"From the total amount (that was 36207.44) deduct balance transfer and EMI amount (that was 14032+21285= 35317) and rest of amount you have to pay"*
I did not satisfied with this answer so a called again and that time other executive answered the same so I calculated according to instruction
36207.44 (Total due amount) - 35317 (sum of balance transfer and EMIamount) = 891. So I paid 891 rs before due date.
I was surprised when I saw this month bill that contain 643.46(interest) & 276 (late fees). So I am not responsible of any extra charges because I could pay more amounts but I followed the instruction given by your executive.
I knew that we need to pay minimum amount specified into bill so same i told at the time of conversation with your executive then he replid that "If the total bill amount changes then minimun amount has to be changed, " then i asked that, ok tell me how much amount i have to pay then he replied that "now u need to pay 5% of 891 rs" after that i paid total amount...

Plese look at this matter or suggest me where i can escalate this issue for if not satisfied with bank

sir,
i am the a/c holder of axis bank, i have withdrawl rs. 17000 on 26/09/2008 from corporation bank atm stated in laxmi nagar (new delhi). the corporation atm show the invalid trasaction, after this transation i am have not recive cash but my a/c has been debited by rs. 17000. i am also complain in axis bank but no action taken by the bank till date.
please give me your priceless suggestion

Balram Aggarwal
[protected]

Hi Sir/Madam,

I am a employee of MTNL Nehru Place and my salary account is in SBI (Acccount no: [protected]) Kalyan Puri. Every month my salary transfers from Axis bank to in my account of SBI kalyan puri. Last month (September) I got the bonus which is Rs 11, 000 from MTNL as per my information. But the problem is about the not credited amount of bonus in my SBI account. I don't know where is the problem and whom to contact in this condition. I am not getting the right information either the Axis bank not got the amount from MTNL or the SBI not got the amount from Axis bank or there is any other problem...

So, plz it is my humble request to help me to short out this problem.

Thanks with Regards
AMARJEET SINGH
NEHRU PLACE
Off: 26292791
Home: 22787293,
Mobile: [protected]

I have an salry account. Now it is 29sept.2008 suddenly 600 rupees deducted from my Acount as consolidated charges for A/c

AXIS BANK is the most irresponsible bank I have ever come accross. I have my Salary Account with this bank. On 10th Sep they transferred Rs. 3000 from my account to some other Account in Tamilnadu. When I asked them they refused to accept the fact that it is their mistake. Later they agreed to it but still said to transfer the amount back they need an underwriting that I have not transferred the amount. I even gave the underwriting and finally got the amount transferred. But then came to know that my Account has been debit frozen. Then again they asked for an application to open up that Debit Freeze. Even after giving application and rigorously following it up as on date also I cannot transact from this Account. My aCc No is [protected] with Axis Bank, Shalimar Bagh, New Delhi. I even followed up with their office at Barakhamba Road but was of no use. As on date also I am striving to withdraw my money from this account.

Sir
I am working in Central Excise Deparment, Lalbaug, Mumbai-12 salaried person and last 4 years i am regular saving account holder of AXIS (UTI) Bank.AXIS Bank has closed ATM centre in lalbaug, oppopsite bharatmata theatre. Due to closed this ATM Centre, lot of saving account holder are disturb for withdrawal of salary cash. When i opened a salary account in 2005, repesentative o[censored]TI representative, we opened a ATM Centre near your office location i.e.lalbaug and gave surety to our department, will not shut the ATM centre in your lalbaug area Near your office location. About 50 saving account holders has opened account in AXIS (UTI) Bank.

So you are requested ask AXIS Bank to reopen ATM Centre in Lalbaug. thanking u

Dear Sir/MAdam

My self Vishwanath Pavin, working in WArtsila India Ltd- A Finland MNC.

I had Applied for Ur Axis Bank Credit card on persistent of your representatives.As a matter of fact all of documents were submitted i.e Address proof, PAN card xerox, credit card statement, etc.

After some verification calls, i was informed that credit card will delivered in 4-6 weeks.
Later i received a letter from axis bank stating that my application has been rejected.

The content of the letter reads like this
"
Thanks for your above said letter. As per the contents you have declined my application for “No Authenticity Verification”.
I do honor your verdict but sorry to say that I am not able to understand your stand because:

• I am Passport holder since 2001 issued by Govt. of India.
• I enjoy credit cards of five financial institutions.

Sir, out of curiosity I shall like to know that without of any authenticity all these things have happened.
MOreever Pls read this Piece of email sent to me on my email id regarding my account.(I dont hold any account with Axis Bank)
Quote
"From: AXIS BANK <[protected]@axisbank.com>
Date: 2008/9/28
Subject: Security Alert!: Transaction Activity in Your Account
To: undisclosed-recipients






Security Alert:

Attention! Your AXIS Online Banking Account has been violated!

Someone with IP Address 81.102.72.19 tried to access your personal account!

In accordance with Axis Online Banking User Agreement and to ensure that
your account has not been compromised, access to your account was limited.

Your account access will remain limited until this issue has been resolved.

Please follow the link below to resolve this problem:
https://www.axisbank.com/security/resolve=acct


Thank You.

Unquote

Please resolve this issue and return my documents

Thanking you in advance.

With Regards

Vishwanath Pavin

Dear Sir,

Sub: Non-receipt of PCC for South Africa
Ref: File no :M 022580 dt 29-Aug-2008

I have applied for PCC on 29-08-08 by paying a fee of Rs.300/- at Passport office, Hyderabad from where I have applied and got my Passport under Tatkal Scheme. At the time of applying for PCC, I was informed by passport official that I should initiate the PCC process from Police Station, Guntur, which is the nearest police stataion and all my pre-passport formalities had been complied with from This station ONLY.

I have coordinated with Guntur police station, and arranged for Police enquiry and necessary report was sent from Local police station on 14.09.08 vide their Courier no CNO/100/SB-pp/DIS/2008 dt 14.09.08 vide Sno 209/209 to passport office. Hyderabd. In fact, I got it done with great difficulty, in view of the traditional, inbuilt obstacles involved in getting the things done through a Police station. But, even after the lapse of 20 days, I have not received my PCC alongwith my Original PAssport, which is with PP authorities, Hyderabad and I am scheduled to leave on 06 th Oct, 2008 to South AFrica and unless I get this PCC, my Journey time may be at stake and my career will hit badly.

In the above context, I request your goodselves look into this issue and arrange for PCC & Passport immediately, to enable me proceed with my Career build or If my personal presence is required to comply with any formalities, I dont hesitate to come to passport office, as my Career is important to me at this point of time. Pl understand the gravity of Situation and do the needful, for which I am greatful to you forever.

Thanking you

Kishore kumar Rampa
[protected]
Guntur

dear sir
i having a pan no.aeopt9147f . and filled a itr for assesment year[protected]
i have lost my itr acknowledegment receipt[protected] . kindly provide duplicate for same.

thanks

prashant tripathi

Dear Sir/Ma'am,
My name is Deepak Kumar Acharya. I am working with ICA INFO TECH PVT LTD. ICA have more then 1000 salary account. My salary account opened in AXIS BANK LTD & account is activate from last 1 year. Axis bank offered me there credit card with 10, 000 Rs limit.Credit card number is "[protected]". I used it many time & also make partial payment for that. But from last 5 month i have not received any statement from Axis bank, so i can know my actual outstanding. I called them 4 to 5 times but they didn't give me response. In this duration I got 1 call from Axis bank regarding payment of credit card, i ask from tele caller please let me know my full outstanding, so i can able to pay my whole outstanding without delay. But she told me "i will let know after 1 hour, there are some problem in system."
But i have not received single call from Axis bank. Suddenly Axis bank deducted my 13922 Rs from my salary account without information, without my knowledge. And i have not given any ECS to Axis bank. If they have any prove that i have given permission to Axis bank then show me.
Presently my account balance is 0 Rs. Whom gave Axis bank this right without customer permission they can deduct amount. After this i called Axis bank then they told me month end is going on that's why we did this activity & apart from that they don't have any answer.
This is shameful action by axis bank.. I want justice. This way is right or not... Please make it hurry i don't have sufficient money to survive with my 6 family members.
Please note down information-
Name-Deepak Kumar Acharya
City- Ahmedabad
Account Number-[protected]
Credit card Number-"[protected]"
Branch- Axis Bank, Naranpura, Ahmedabad
My Mobile Number- [protected], [protected]