Axis Bank Complaints & Reviews

I have requested for a new debit card as i missed my old one i personally visited the branch in Anna Nagar East and applied it but when i called the phone banking on 12 July 2013. There was a Customer Service exe named Rahul who took the call the person hardly knew English when i requested him to connected ti his Manager he transfered the call to the Floor supervisior named Karthick.
Who told clearly that he cant help as they have not recieved the application or track the status.

When a phone banking officer cant tell that whoelse can help me.

No please dont tell me to visit the branch as that has been my routine everyday.

Can any one help me on that...

Hi,
This is with reference number 4972935 which I received from Axis bank for the complaint made. I have given so many complaints even by calling the customer care regarding this matter.
I don't have any account with Axis bank and I still receive bank statements of another person. I am getting annoyed by these monthly mails from Axis bank which I should have not received at first place.
I had mentioned them clearly so many times over phone and via email too that the person who is supposed to receive these email is different than me and he might have wrongly given my email id. So I also requested to contact that person and either ask him to change email id or you change on his behalf after confirming new email address from him. I have given reference number to this but nobody is following further on this case.
In my last email I also mentioned that I will go to ombudsman in this regard if they don't take any steps in this regard. But then also I did not hear anything from AXIS Bank either via email or over phone.
This was is to mention that as Axis Bank has failed to resolve this issue; I had already provided the last 4 digit of the account number of the customer whose statement I am receiving and full name of that customer. In spite of this information they failed to find the customer in their database; this really shows either poor knowledge or poor system they have in house.

I hope this will get resolved sooner than later somehow

Regards,
Sandesh Kamble

Axis Bank Employees Cheat Customers. I had applied for a personal loan of 1.5 Lacs and the representative made me sign blank documents and i had applied for a three year repayment tenure the representative (Mukesh Kumar) without informing me made the repayment tenure 5 years. Even after complaining and speaking to the managers no action has been taken no help provided.

I have salary account of Axis bank.So they offered Credit Card of MYCHOICE Category. In this card i have 5% cash back offer for electronics items i am purchasing. On 17/5/2013 i purchased a mobile from Poorvika Showroom in Chrompet,Chennai. We may all aware that Mobile comes under electronics category. But i didn't get Cash back offer. When i contacted bank through mails they replied as my purchase is not under their Merchant Code. They are making fool of customers. How we customers know their Merchant Code. Please take into consideration and stop this kind of fraud. Also help me to get the cash back facility what is offered to me. I attached screen shot of Axis Credit card offer description & Trails of mail that i communicated with the bank

Hi,

This is Piyush Agrawal,I am living in Ahmedabad and using Axis bank since many years. My A/c No. [protected]. from last two year this baks are duducting some consolidated charges without giving any prior information of Rs.3000/- approx. consolidated charges. Whosoever not even have minutes to let me know adjact about consolidated charges of the bank a/c.

Due to these reasons I am not maintained minimum balance in my account. I would like to know that is there any government's rule that can take some actions against it??? Please help me in this manner that can able to get my money back from the bank.

Please advice me for the same.

Piyush Agrawal
[protected]@yahoo.com
Ahmadabad
Mob: [protected]

Net Banking & SMS Banking Department of AXIS BANK really sucks. On top of that the customer service team which is based in Chennai doesn’t know what to do.
Since 10th June, 2013 I am raising complains and still it has not been taken care of. I have launched a complain in Customer Service on 10th June, the complain no is 7776679, which was suppose to solve by a TAT of 72 hours which not happened. Again I raised a complain on 21st June and the complain no is 7825156, where I spoke to the floor Manager Mr. B Sebastian and he has assured me that this will be rectified by Monday and he will call be back on Monday. Still No reply and no solution.
Again I called up customer service department on 24th June where I talked with Mr. Ashok P, Mr. Bhrat P (Floor Supervisor), Mr. Sibachandra and Mr. Kartik Sundaram (Floor Supervisor), out these Mr. Ashok P was very rude. He was not ready to transfer the call to Mr. Sebastian and keep on arguing.
It’s really pathetic service of AXIS Bank, where customer is facing problem since 10th June and has not been taken care by concern department. Even not a single call from the technical team to know whats the exact problem and sending me irrelevant emails and asking my details and phone number again and again.
I am taking this matter to consumer forum and all, because now it’s enough, since 10th June you guys had 14-15 days for the resolutions but you can't able to solve it. So it’s better close the account with AXIS bank and back with someone else who can give quick resolutions. As no one has so much of time in writing big emails every other day and calling customer care and wasting half an hour on daily basis. So it will be better to get out of this.
My Details:
My Account No is [protected].
Customer Id:[protected].
Mobile No: [protected]
Bank: Axis Bank Branch: AIROLI City: MUMBAI State: MAHARASHTRA
IFSC Code: UTIB0001564
MICR Code:[protected]
Branch Code: 1564
Address: GROUND FLOOR, SHOP NO. 6,7,8 & 12 SHIV SHANKAR CHS, SECTOR NO.6, AIROLI, NAVI MUMBAI, DIST. THANE, MAHARASHTRA, PIN 400708

For my Bank account, my Internet banking is not working. I connected with that agent who was opened my account. He is not responding any think. I also visited one Axis Bank Branch. But they did not show any interest for helping me. I also mailed to Axis Bank Customer Care mail address. But still waiting for reply from more than 1 week. According to me Axis Bank provide worst service in Banking Field. They are still behave like Bank in rural Area.

I was having an savings account with Axis Bank Tollygunge branch. Based on my account the bank also offered me a Credit Card. In February 2013 physically went to the bank to close my bank account and cancel my credit card. The branch employee took my credit card cancellation request and physically destroyed my credit card by cutting it into 4 pieces. They also acknowledged the receipt of my credit card application by giving me a photocopy of my application with the branch seal. When I cancelled my Credit Card there was no outstanding on my card. In May 2013 suddenly I received my Credit Card statement with Rs 112.36 outstanding as my credit card renewal fee. After which i have written to Axis Bank customer service to resolve this issue and also went to the Axis Bank Tollygunge branchon 13th May 2013. The branch employee in charge of credit card was completely reluctant in helping me and gave me the email address of yashojit.[protected]@axisbank.com. I also wrote a mail to this person on the same day to which he never responded. Today I got a mail from the bank that after adding penalty and interest due to non payment of Rs112.36 my current outstanding is Rs456.96. Now I need to take some serious action against the Axis bank Credit Card Division and the Tollygunge branch. Please help.

Dear Sir/Madam,

Myself pankaj sharma . currently working in Singapore for Visa Inc .I am an Indian Resident . I want to bring your attention into the fraudery happened with me . I have booked one flat in Blossom county project in Noida Expressway, builder name " Logix Infrastructure Pvt Ltd " . On 25th March I have send one cheque
( cheque number 075962 ,Axis bank , amount Rs 3,55,406/- ) to the builder's name " Logix Infrastructure Pvt Ltd " ( A/c payee ) for my booked flat . But This courier never reached to the builder and on 2nd April i came to know that my cheque was encashed by Unknown person " Mr Robin " and transfered the money to his account in the same bank and Branch ( Axis Bank ) . When i enquired with First flight , Initially they said that The courier was delivered on 28th March . When i asked for POD ( Proof of delivery ) , Then they ignored and said that The bag was stolen and they have done FIR on 29th March . I immediately informed the Branch Manager Axis bank and they suspect on the Account holder and Frozen his account and they confirmed that he has 385000/- in his account . I am unable to understand how he had encashed the cheque in his name whereas it is in my builder's name " Logix Infrastructure Pvt Ltd " .I have been sending the cheque since last two years to the builder . But this is the First time This fraudery happened with me . I suspect that Mr Robin has done some alteration on the cheque and encashed it in the bank , There might be a chance of involvement of Axis Bank staff and Courier people . At present , i have been following with Axis bank Since last 60 days . But every time they are saying that They are investigating, I tried to lodge a FIR at Ragouri Garden on this fraudery through my My Cousin brother " Varun Sharma , mobile - [protected]" . who is staying in Noida . But Police inspector not filing the case on behalf of me .
Please help me for resolving this issue and recovering my whole amount (Rs 3,55,406/- with interest .
I also want compensation from AXIS Bank and first flight of my mental and financial harassment .
Also , I have files a case with RBI . COMPLAINT NO-[protected]-AXIS BANK


A/C number and Bank details of Mr . ROBIN , Who has done this fraud . Also , providing you the bank details where it is happen .
==========================
Name - Mr . ROBIN
A/C - [protected]
Amount - 3,55,406
Mobile number - [protected] , I m not sure about mobile number , You can verify with the bank .
=============================
Bank Details : -
Bank Name - Axis Bank
A-11, Vishal Enclave, Opp. Rajouri Garden, Delhi – 110027
Ph: 25163114/3831
Email : [protected]@axisbank.com.
===========================
My account number A/c [protected]
Joint Holder name - Anuradha sharma / Pankaj Sharma
The chqeue was signed by my wife .
==================================

Thanks ,
Pankaj sharma
Email id - Sharma.[protected]@gmail.com
Mobile - +[protected]

I have Submitted requested for Closure of Account number [protected] on 24th January 2013.

But Still I did not received any message or call that my account is close and i am receiving alert about that account that sms banking is chargeable and many other such message.

I tried to login to net banking and its still i am able to login to my Net Banking.
Instead they should have close my account and also close my online net banking account.

You can see screenshot that i can log in on iconnect of axis dated 14.6.13

Applied for home loan. Processing is started in Jan 13 Goa Branch. Very poor staff and non educated staff. The person who took application Mr Abhijeet kept file open for two months . In March I came to know that he left Axis. After follow up I was diverted to a new fellow. Unfortunately this is his first assignment of Home loan handling. He asked for new login . I did same process which was done in Jan 13. Since then this boy is trying to Get my approval of Home Loan. So far 9 times I have given different documents. Sometimes he misses to take sign, sometimes he ask for a document which is very unique. No clarity on required documents.Fade up with this.Its June now and still the application is not approved. Loan application number is 1239729 . I am claiming to get my processing fee back with interests.

Sir,

Sub: Regarding home loan

I have taken home loan from axis bank ltd. for purchasing a flat in the
scheme, “OZONE

AANGAN”.


Agreement number: PHR[protected]


Name: HIMANSHU H. LODHA

I have so many complaints with your bank regarding this loan. I can’t
state all of them here.

I am completely unsatisfied with the way my case was treated and I feel
that I have made a

big mistake to take the loan from axis bank.

All this was intolerable. But then even after so many things a big
mistake was made by your

bank.

The problem is related to disbursal of the amount to the builder.

The first disbursal from your bank was of Rs.525000 on 5/6/2011.

The bank started charging interest on this amount from that particular
day. The builder also

got the cheque at the same time. So it was fine

Next disbursal was of Rs. 450000.


I have signed the application for the disbursal in the month of March
2011. So we thought


that the disbursal was done.


In your statement also, the date of disbursal is 7/3/2012. The bank
started charging the


interest accordingly from that period.


But this cheque was not received by the builder. There was no payment
made to him for the


said amount in that particular period.

This we came to know at the time of 3rd disbursal. At that time builder
told us that he has

not received any amount except the first amount of Rs.525000.

We informed this in bank and after complaining again and again , they
paid Rs. 450000 and

the third amount of Rs. 180000 to the builder. This was done on the
dates, 23/10/2012 and

5/11/2012 respectively.

The case in that from the period of 7/3/2012 to 23/10/2012, the bank
has charged us the


interest for the amount that was not disbursed at all.

This comes to approx. 8 months and the amount for the same comes to
approx.Rs. 30000.

We have attached all the documents with this application. Kindly go
through the

statements.

I have given this application at Ahmedabad branch head office also.
They did not gave me proper answer and just told me that they will get
back to me.

ITS 3 TO FOUR MONTHS NOW THERE IS NO RESPONSE FROM THE BANK. WE REQUEST YOU TO SEE THE MATTER AS IT IS BANKS FAULT AND BECAUSE OF THIS THEY ARE NOT DOING ANY ACTIVITY FOR THE SAME

REGARDS

HIMANSHU LODHA





Regards

Mr. Himanshu H. Lodha

Dear Sir,
My S.B account is in Axis Bank vide no.[protected]. I am senior citizen living in small town of Gujarat .At the time to open A/c in Axis Bank, the sales man of Axis Bank told us that please open a new A/c in our Bank and we will provide you free ATM card at free of cost and so on. So, I open a new A/c in Axis Bank but after 3 months I become know that they have charged rs.106 and also know that they will charges rs 106 every year. And this way they have cheated me.

2nd thing I have also taken policy from Axis Bank on trust of salesman name Nimesh Chandarana of Max Life Insurance policy no.[protected]. But now i need money bcause my son is not giving me money that much. So, when I go to Bank they told me that your policy is in lock in period and also you have to pay 20,000 every year for 6 years. So, please help me to close this policy and back my 20,000 which I had given this year.

I am senior citizen and I am fed up of this bank.

Thanking you
Your's faithfully
Bipin D Shah
[protected]

Hi


As I am new customer for AXIS BANK and I have opened my salary account and I have given documents to bank executive Mr.Naveen from Srinagar Colony Branch,Ameerpet, till know i haven't received my welcome kit and when i call to customer care i will be getting different answers, neither the courier person contacted me not bank, at least they don't have a courtesy to followup, how the things are going on.


Waste services from AXIS BANK and from PRVS COURIER centre its better to stop relationship with that waste courier services,!

DD REQUEST No :(DD1904297)
[protected]
Benificiary Name : THE REGISTRAR IIT KANPUR
Benificiary Address : The Registrar (Attn.)Recruitment Section
Room No. 224, 2nd Floor (Faculty Buildin
g) IIT KANPUR ? 208 016 (U.P.) INDIA
IN
Debit Account : [protected]
Dispatch Mode : C
Payable At : Branch KANPUR
Amount : 250 INR


Please find below for bank details

IFSC Code

Bank Details

IFSC Code: UTIB0000660 Bank: AXIS BANK
Branch Name: CHOWK-ALLAHABAD (UTTAR PRADESH)
Address: 59, SHIV CHARAN LAL ROAD,CHOWK, ALLAHABAD 211 003UTTAR PRADESH
City: ALLAHABAD
Contact Person/ Phone:[protected]/8/


I am still waiting for our Demand draft.

Thanks

Mayank Kushwaha
[protected]

Sir,

Since January 2013 the said Bnak has not been crediting my pension amount .My PPO NO is-WB/PRB/ 9891 in spite my submission of life form in second time in Feb-28,2013. (First time i had submitted on 12/12/12 just within 7days after receiviing from Bank which was misplaced at their end as such I have submitted 2nd time.) I had several time requested by mail over phone but response till date.

I therefore request you to please take the necessary action and arrange credit my pension amount together with interest .

Dear Sir,
I had submitted the dispute transaction form to Axis bank on dated 09.05.2013 but till date settlement has not been carried out. I had gone through the police station on dated 08 May'13, they refuse to log the FIR as they told me that bank has to verified that fake transaction has been carried out through bank so that respective authorized person from bank has to provide the data before logging the FIR.
On regular followup, today bank representative told me that i have to launch the FIR for the same. Its totally ridiculous support getting from Axis bank. I have no hope that this fake transaction has been settled by bank.
Requested you to please look at the matter.

Regards,
Pranav Mehta

hello sir I made a withdrawl of Rs 10000 on[protected] from UCO Bank ATM from Mandawali Fazilpur ATM but I didnt received the cash for this I logged a complaint at my branch CR Park on[protected] but till the date there is no response from bank . kindly do the needful ASAP

Sukhdev Singh Chauhan

Dear Sir I have a salary bank account with axis bank branch shakti nagar A/c no. [protected] and customer D[protected]. On 27/04/2013 the bank has wrongly debited a sum of Rs.587.97/- from my account for AMC charges pertains to a Demat A/c but i have no such account with Bank. i have submitted my complaint letter to the base branch and i had a conversation with Mr. Deepak(Customer Representative) and he assure me for a needful action as soon as possible but its 1 week past there is no response from such branch. I hope an earliest needful action from your good side.

Thanks
kamal Kumar

[protected]

I received My Axis Bank Credit card Bill for April for Rs:0.45p ( Forty Five Paise Only). I called up Axis Bank Credit card customer care, on 1st of May 2013, and enquired whether I can make a cash payment against the above bill. I was told yes I Can make cash payment. I made the cash payment of Rs:0.50paise at Axis Bank's Nariman Point Branch on 3rd of May, well before due date.

I am was very much shocked to receive a Bill of Rs:56.18 in this current month. Upon enquiring, I was told that this were the charges for making cash payment of Rs:0.45 paise against my last bill. I called and informed that why was I not informed by the customer care executive nor the executive who accepted my cash payment that , if I make cash payment there would be charges that would be levied. I Called for the call records and again it was confirmed that the customer care executive had not informed me about the any cash payment charges that would be involved if I made any cash payment.

I requested the customer credit executive to waive off the charges however he pleaded his inability to do so.

This is a clear case of fleecing the customer. For making a cash payment of 0.45 paise I am being wrongly penalized with a cash payment charges of Rs:56.18. Had I been informed by the customer care executive of Axis Bank Credit, about the charges that I would have to pay for making cash payment I would have paid the amount by cheque. Imagine that for raising a bill of Rs:0.45 paise, the Bank has printed the statement, sent it by courier involving at least a cost of Minimum Rs:50/- and wasting precious paper and contributing to damage of environment.

Why is an honest customer who makes timely payment being penalized.