Axis Bank Complaints & Reviews

sir my acc. is in axis bank karelibaug, Vadodara. on 1 oct. 2010 i used the atm of sbi.i want to withdraw the amt. of 6000. but the ATM machine do not withdraw the cash to me and the amt. of rs. 6000. is deducted from my account. i have complained about this in Axis bank, rohtak. in main branch. on 15 oct i got my money back.after it on 20 oct my account shows the previous deducted balance.sir please return my money back into my account.my account no. is [protected].
Thanking you.
Dinesh kumar.

respected sir,



my name is b.v.rajkamal my account no is [protected]..i went to the oldwashermnepet branch to deposit the cheque for the amount of rupees 11000 which was given by my customer named nagappa motors thier account is with axisbank(purasaiwakkam branch) i have deposited the cheque at 12.30pm(on 12.11.2010) collecting staff has told me that it well credited in your account within 30 mins and i myself waited till 2.30pm the amount was not credited in my accoount and i called to oldwashermenpet branch miss meenakshi took the call and she told me that there is some mismatch of the sign in the cheque so we have scanned the cheque and we have sent the email to the purasaiwakkam branch and after getting the confirmation only we can credit the amount she told me i said ok.and i have called to my customer and said the above thing they told me that they well call to the branch and speak regarding this ....and they called me on my phoneline at 3.30 pm and said that they have spoken with the branch manager he told that he has resolved the issuse he has sent the mail and he has also spoken with the oldwashermenpet branch manager.and after the confirmation i called again to the oldwashermenpet branch and said my customer has said the issue has been resolved that the purasaiwakkam branch they have forwarded the email and they have also spoken with ur branch manager miss meenakshi told me that still they did not got any information on ithis issue at 3.45 pm.and i waited till 5.30pm the amount still was not credited in my account and i called again to the oldwashermenpet branch and spoken with miss meenakshi that still the amount was not still credited in my account and my customer is confirming that the purasaiwakkam branch manager has sent the mail to the branch and also spoken with the branch manager at 3.30pm itself and u r saying that still u did not got any information she said in the rough voice that she cant do anything, my customer called me on the other line and said sir pls u get the name of the person so the pusaiwakkam manager can directly interact with the person on this issue........i called again to the branch no 25951100 and i have spoken with miss meenakshi madam i have spoken with my customer and they said they are asking the name so that the puraisaiwakkam branch manager can speak with u directly and she said that she cant tell her name i repeatedly ask her name so the manager can speak with u she refused and said that there is no rules that the staff has to give the name to the customer and at last when i requested again then only she said that her name is meenakshi whether it is the true or false name i am not aware and she transferrd the call to the other person she is also a women and she simply spoke with me in english and i am not that much fluent in english so i asked the person to speak in tamil,when the customer is speaking in tamil y u r speaking with me in english we are in tamilnadu so speak with me in the regional language tamil which i have known and the women told me that i cant speak with u in tamil whichever language i am interested i can speak that only and there is no rules and that i should speak in tamil and i got tensed and i said which said like this i asked u should speak tamil only when the customer is speaking in tamil as u know english u cant simply speak in english and she cut the call.......................as a tamilan i was very shocked of the behaviour o[censored]r bank employee ....and i called again to the bank 25951100 this miss meenakshi picked the call and i asked the name of the person to give the complaint she simply refused to say the name and said she well be also give the complaint against me and atlast she said u bring the challen and collect the cheque and go and cut the call........................................as being the axisbank customer u i need to hear all this things from ur employee this should not happen at any time to any customer pls take the neccsary against miss mennakshi and the other lady(if she is not interested in speaking in tamil and working in tamilnadu and change her to some other country where the customer speak english so she can atleast work for the customers.............................pls take the nessesary action as soon as possible ......regarding this issue i am also planning to place complaint in reserve bank and in the consumer court,i[censored] have and doubt on this issue pls free to call me in my mobile no [protected],[protected]
note:after 6 pm only cheque got cleared




thanku,

B.V.RAJKAMAL

Hi,

Please have a look on the trailing email and help me out for this FAILED TRANSACTION issue. I did not get any single proper response from AXIS BANK. Kindly do the needful.

THANKS
DHIVAKAR

fromDhiva <dhiva.[protected]@gmail.com>
[protected]@axisbank.com,
salary.[protected]@axisbank.com

dateTue, Nov 2, 2010 at 11:32 AM
subjectFAILED TRANSACTION - AMOUNT DEBITED !!!
mailed-bygmail.com

hide details Nov 2 (9 days ago)



Hi,

Kindly do the needful on the below request.
[protected][protected]

From : [protected]
To : 211.RM1
Subject : FAILED TRANSACTION - AMOUNT DEBITED !!! Date : 01/11/2010
Email Id:
Branch Id :

Hello,

This is Dhivakar. On Saturday (30/10/2010), I tried to withdraw an amount (200) from the World Bank AXIS ATM branch. The transaction was failed due to satellite link problem displayed in the ATM screen.

So I left and have logged in Iconnect to check my account transaction details. I have found that the amount 200 was debited from my account at the World Bank AXIS ATM irrespective of failed transaction.

Please find below the transaction details and do the needful ASAP.

Transaction Details
Account Number [protected]
Transaction Date 30/10/2010
Transaction Amount INR 200.00
Transaction Type DR
Transaction Description CASH-ATM-AXIS/WORLD BANK,CHENNAI/CHENNAI

Note: I was trying Customer help line number from Saturday but there is no response.

--
Thanks and Regards,
M.Dhivakar
Mobile : [protected]

Reply Reply to all Forward

Reply |Dhiva to TNagar.Operati., ibrm, salary.power
show details Nov 3 (8 days ago)


Hi,

Please find below the trailing email and do the needful ASAP.

From : 211.RM1
To : [protected]
Subject : FAILED TRANSACTION - AMOUNT DEBITED !!! Date : 03/11/2010
Email Id:

Dear Sir/Madam,
Thank you for writing to us.

With regards to the mentioned query. You are kindly requested to get in touch with your branch or mail at TNagar.[protected]@axisbank.com
OR
You can call at any of following Toll Free numbers which can be accessed from anywhere in India, from a Landline or Cell phone.

[protected]
[protected]
[protected]

From a BSNL or MTNL landline[protected]from anywhere in India)

Assuring you for the best care and attention all times.

Regards,
IT HELP DESK
AXIS BANK LTD

==============================================================================


[protected] Forwarded message[protected]
From: Dhiva <dhiva.[protected]@gmail.com>
Date: Tue, Nov 2, 2010 at 11:32 AM
Subject: FAILED TRANSACTION - AMOUNT DEBITED !!!

- Show quoted text -
To: [protected]@axisbank.com, salary.[protected]@axisbank.com




Hi,

Kindly do the needful on the below request.
[protected][protected]

From : [protected]
To : 211.RM1
Subject : FAILED TRANSACTION - AMOUNT DEBITED !!! Date : 01/11/2010
Email Id:
Branch Id :

Hello,
This is Dhivakar. On Saturday (30/10/2010), I tried to withdraw an amount (200) from the World Bank AXIS ATM branch. The transaction was failed due to satellite link problem displayed in the ATM screen.
So I left and have logged in Iconnect to check my account transaction details. I have found that the amount 200 was debited from my account at the World Bank AXIS ATM irrespective of failed transaction.
Please find below the transaction details and do the needful ASAP.
Transaction Details
Account Number [protected]
Transaction Date 30/10/2010
Transaction Amount INR 200.00
Transaction Type DR
Transaction Description CASH-ATM-AXIS/WORLD BANK,CHENNAI/CHENNAI

Note: I was trying Customer help line number from Saturday but there is no response.

--
Thanks and Regards,
M.Dhivakar
Mobile : [protected]

- Show quoted text -



--
Thanks and Regards,
M.Dhivakar

Reply Reply to all Forward

Reply |dhiva.[protected]@gmail.com to TNagar.Operati., ibrm, salary.power
show details Nov 8 (3 days ago)


Hi,

Regarding my issue, I am still not getting any response from you and customer helpline as well. If this persists, I must have to go Consumer compliants. I dont have any other way since I dint get any single response.

I will wait for your acknowledgement until tomorrow. Please do the needful.


Thanks and Regards,
M.Dhivakar

Axis Bank executive had visited me and asked me to sign up for Axis Bank Gold Easy Card about an year ago which is still in its packing. He had told me that there would be no joining or annual fees as I`m having a current account with Axis Bank with huge balance.

Even though I had not used the card I received credit card statements.

This is not acceptable when I have not used the card which is free of cost for life time, how can you bill me? I have relationships with other banks but they have never charged unnecessarily.

I send mail to [protected]@axisbank.com and customer.[protected]@axisbank.com several times but I never received any response from them. Then I personally visited your branch and had a talk with your staff, he assured me that he would waive off all the charges and asked me to write and give a request to cancel the credit card. The same was done immediately and he said he would call me, but it has been almost a month and I have not recieved any call.

I now understand the true nature of your customer service I`m planning to close the current account at your bank and end all relationships.


So all people who read this please dont apply for Axis Bank credit card as you will land in lot of trouble. Please inform this to all your friends and family members who are using or applied for Axis Bank credit card.

Hi Sir,

I am Hema Joshi and i am using services of Axis Bank from last 2.5 years. The issue is that i have made a online transfer of Rs. 3500 from my ICICI bank account on 7th September 2010 (ac no[protected] to my Axis Bank (AC No - [protected]).

Till today (8th Nov 2010) i havent received that amount in my Axis Bank and i am rigoureously following up with Axis Bank on the same subject from last 2 months but they dont have any solution of this.

They have given me several Requests Number and asked me to call again and again but no response has been received from today.I am also forwarding you the complaint numbers which have been provided by them to me on time to time basis.

Request No[protected]
Request No[protected]
Request No[protected]
Request No[protected]
Request No[protected]

Kindly take appropriate action against AXIS BANK officials who are neglecting this case.

Also attaching here the transactions details which will be useful for catering to this case. I look forward for a solution on this subject.

Thanks & Regards
Hema Joshi
[protected]

I have my Salary account in Axis Bank, Satya Nagar, Bhubaneswar, Orissa.(Account No – [protected])
On 25.10.2010, I found that my internet account (iConnect) has been hacked and there were 23 transactions made to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) respectively as money transfers from Different Locations have been done from my Savings account as confirmed by Banker. I came to know about the fraud transaction when I visited the nearest ATM on 25.10.2010 to draw some amount around 08.26AM, I discovered that total amount of Rs 15682 had been transferred from my Axis Bank, Satya Nagar, Bhubaneswar, Orissa to VODAFONE BILL DESK (Rs 7112/-) and ONLINE RECHARGES (Rs 8570/-) without my knowledge.
I Discussed with the Banker, and freeze my account immediately. As per Bank Officials, they have escalated the matter to their HO and asked me to wait and keep patience for some days.
No FIR was lodged against the criminals by the bank until 27th Oct, since the incident occurred on 24th Oct night and reported on 25th Oct Morning.
Over and above my home branch manager is saying that he has escalated the matter to their Circle office to take investigative measures, and following up the same.
If there is no any process to get back the hacked money to their customers immediately after receiving a written complaint from the customer. , then Axis Bank has no right to risk people's hard earned money. I don't understand, If the amount debited from my account then no doubt these must be credited to some account, then what is the difficulty to trace and recover the amount accordingly.
Seeing the situation, I Requesting to the Bank Officials to recover the amount and credit to my account on priority.

Yours truly
Tapan Samal

I had taken personal loan from AXIS BANK LTD, T NAGAR, CHENNAI - 600017. Start date :[protected] and End date:[protected] total 24 installments. I had paid all installments through ECS in ICICI Bank. But till date I have not received closure letter. could you please check and do the needful.

Loan detail:
Name : G. DHINAKARAN
Loan acc. No: PP[protected]
Customer Id: 180788
Scheme: PP_LNPPD
Loan Amount: Rs. 200000.00
EMI Amount: Rs.9793
Mobile No: [protected]

Thanks & Regards
Dhinakaran

Dear Sir,

This is to inform you that I have a zero balance salary a/c. with Axis ank,Golpark Br.
The bank has debited me Rs 105/- , 2 times in two months of Aug10 and again same amt Rs 105 in Sep10 as annual charges for atm cum debit card .
When I lodged complaint with the bank that such charges cannot be levied under current RBI guidelines , the bank wanted me to return the ATM card and has also expressed their inability to credit such fees levied . I have accordingly surrendederd my atm card .
I am attaching the stamped correspondence and a/c sattement submitted to the bank in this regard.
Kindly arrange to settle this .
Thanking you,
Yours sincerely,
Pranab Ranjan Pain
36 Sarat Bose Road,
Kol-20
[protected]
Res [protected]
off[protected]/[protected]
Encl: as above

Hi,

I am an existing Citi Bank customer. I am trying to transfer the Funds to the beneficiary in axis bank. On talking with the phone banking officer I got to know that the bank account number is not matching with the IFSC code . However the IFSC code was provided by the branch personnel of the beneficiary. I even checked it twice and tried to transfer the funds thrice. However on requesting the Axis Bank officer they denied to provide the correct IFSC code on security reason. However , the IFSC code has got nothing to with the Security reason.

Hi,

I had applied for Personal loan in Bangalore axis bank. I have closed the same loan 4 months back. i recived a confirmation on mail that the laon is closed and all the documents will be delivered to me in 10 to 15 days. Till date I have not recived the documents and my security cheques.

The blunder that this bank have done is they represented one of my cheque in my bank which got bounced. Such kind of behaviour is really annoying and would like somebody to help me how to teach them a lesson.

Please help.

I went to Axis Bank ( City center - Gwalior branch) - as on[protected] for opening my corparate salary savings accounts. The NTB officer incharge (Mr.Jitendra Verma) checked all my documents and got my application form filled.
I asked him all the docs including the application form are ok , he said it fine and we will be dispatching it to our CPU today itself and within a week you will receive your kit ( i.e. 7 - 8 days TAT).

No info was provided about the status of my account opening by the NTB officer and his subbordinate Mr.Salman ( Sales Manager). Today as on[protected] when i visited the branch the told that the application form is rejected due to overwriting. It will be despatched back to Gwalior Branch from CPU and then fresh application form will be sent to CPU (Mumbai ). Now the TAT will be 15-16 days for account opening.

Point is that there is a lapse in training imparted to the NTB officer and no proper information is given to the customer. Even when i visited the branch the attitude of the employees was really bad. The operations manager even told me you want to escalate this matter you can we will see to it.

End result is that we the customer are harassed and have to keep on tracking for details due to the improper functioning (i.e. training) given to Axis Bank employees.

Request support

Regards,
Kush Somani
+91 [protected]

I had sent an application to get the password for my internet banking. And this has not happened. It has been more than a week(just considering the working days) Since I gave the application. And it has been impossible to reach the marathahalli branch. No one in the branch answers the phone and the same happens with the customer care number too. I am totally pissed off

Dear sir


i would like to bring to your notice i had a credit card [protected] almost 2 years back as my credit card was mis used i had been defaulter in making the payment i my self when walked in to axis bank office in kuvempunagar branch .

i had a talk with mr prashanth credit card in charge of mysore as he offered me 1 time settelment for rs 20000.

as i accepted the offer. then coudnt make the payment because of financial crises as i lost my job


later one of the axis credit card executive was in touch with me as he said that he had spoken to head of credit card that i can make payment of rs 20000 in two instalments as i agreed i told him to come and collect the cheque for rs 10000 on 1st nov 2009 as he requested me to give him the post dated cheque for 31 oct as he had got recovery target

i issued him the cheque on 1 condition to present the cheque on 1 st nov 2009

i clearly told him that if he advances the cheque i will not make the payment ther after


as he had presented the cheque he dint courage to face me so he was aviding me and dint ask me for payment hence fort



then after 9 months there was no comunication re garding payment or nither any executive visited in person to me regards payment collection recovery


as iam working for a company i had to open a account with axix bank my acc num [protected] recently i had applied for medical re embirsument my account was credited with the same .wen went to withdraw was in shock to know my account was leaned towards axis credit card balance

.

sir as i am still in finincial crises iam not worth for lieaned amount at a time . i kindly request you to please provide me 1 more settelment which is nearing to my previous settelment and provide me 2 instalments. were it can be debited from my account itself directly


were i will make the payment with out fail . please consider and help in solving my problem

were i would be greatfull to you. please cancell the lean.to bring to your kind notice that i am not still not worth of making payment of rs39500 at a time please do consider
as my account was with axis bank my account was accesed to my account by credit card deparment as when the have noticed my accouny with rs 39500 credited they have taken form my accouny 39500 with out my permission

when my father was not well i had a claim from my company for which i am working now when i went to withdraw my money i was real shocked i was uncousiuos for 5 minutes

please look into matter and provide me justice as i am i great difficulty

I had applied for a Personal Loan on 24/09/2010 with one Axis Bank executive named Mr.Manjunath. I had given post dated cheques as per his promise that I will be getting the Demand Draft within 6 working days. The cheques got bounced from the account due to insufficient balance. I kept calling Mr. Manjunath to check the status regarding sanction of my loan. I was made to believe by Mr.Manjunath that I will be getting the cheque on 01/10/2010, then he started giving excuses for next 3 days. As I already heard enough excuses from him, I thought to check with Axis Bank, Jayanagar 4th T Block Branch, Bangalore which is close to where I stay.

They connected me to Mr.Manjunath's Manager whose personal number is +91 [protected]. As the cheques got bounced I even told I want to cancel the procedure of this and cancel my application for loan. Mr.Manjunath already came to know I am having a plan to cancel my loan, he started speaking to me in abusive language in Kannada and disconnected the call.

Do you have some procedure for your executives to speak to customers in a polite manner rather using abusive language. I thought of cancelling the loan as I was fooled for nearly 3 days but how can he speak to me in some abusive language.

I posted a complaint in AXIS Bank website but they haven't got back to me yet.

I have got a credit card issued by AXIS Bank Ltd(UTI) in the year 2007 with my salary savings A/c. As I was not having much use of credit card. I have not used it for initial 2-3 months.1st time i have used it in indore for paying my utility bill in the month of may07/ june07in INDORE(As i was working there) for which ihave made the payment in the given cycle.and i used to continue the same in that manner and made all my dues clear at given point of time.

But in the month of Sep 07 i hav recieved a statement from AXIS Bank that there is a cash withdrawl done by me in the month of Jul07/Aug 07. I hav given several call to them for the same issue as i have never withdrwal cash from the credit card.but they didn't given me any reply to my dispute. one day i hav again call the customer care dept and they suggested me to continue the dealing and told me to pay the rest of the amount other than the disputed amount(Rs.4000), ihav also been told tht they will send me the dispute form in the phyisical form. i Hav requested them to also send the same on my email too. i hav still not recieved the Physical copy(today 19/10/10)from their end.
I hav send the Dispute form taking printout from my mail in the month but din't get any positive reply till date.Bank has also put my name in the defaulter list. and because of that i am not able to get any facilities(loan scheme) available with any of the pvt or nationalized bank. So please sugest me what to do as bank is not providing any solution.

Regards;
Anoop Maheshwari
Mob: [protected].

sir i sanjay krishna an account holder of axix bank i missed my A.T.M card some where so plese immediatly block my ATM services my atm card no:[protected]
my a/c no:[protected] i bank at guntur city main branch in naz center guntur
my adress: ch.sanjay krishna mobile no: [protected]
s/o ch.ramesh
ho no:3-19 amruthaluru p.o & mandal
guntur- District
andhra pradesh
India

Dear Madam/Sir,
I have deposited INR 4500/- in my account no-[protected] at Neru Nagar,Ghaziabad Branch of Axis Bank Ltd. on 15-Oct-2010 but the ammount is not credited in my account.
For the problem i filed complain in Axis Bank Customer Care 5 Times but it is not rectefied, they gave me few numbers for Nehru Nagar branch[protected],[protected] and an email ID [protected]@axisbank.com. I have sent email with receipt...

Sir, I am Use Axis Bank Credit Card las 5 years. I have always pay my due within due date. In this process Axis Bank credit cards send me Credit Card Statement In month of August Rs 978/- behalf of this I pay the amount 1000/- by cheque which No is 359116. Which is debit my account on date of[protected]. But Axis Bank Credit card say to me for payment, While AXis Bank Credit Card staff credit this cheqe in another person credit card holder. I fill the accurate where it is credit. Till Now Axis Bank not accept his staff mistake, Now I want action and compensation from Bank. Till the date[protected] in every contact Axis Bank Credit division say we are looking the matter process is carry on.


Another mistake by Axis Bank Credit card the month of September. Bank send me statement in September for payment. I have paid by the Cheque No 359117 the amount of 1975/-. This cheque is debited my account in date[protected]. But Axis Bank credit Card denied for received the payment while cheqe is debited. I have complaint in Nodal officer, Credit Card management team. But not body reply me.


Please advice me where I do the complaint against the Axis Bank credit card. I am too much tension after the payment. Axis Bank Credit agency called me and abuse me. I have prof that Axis Bank Staff mistake it.

Dayanand Benwal

Dear Sir/ Madam,

I am holding an account i.e. [protected] in your bank and this is reference with my application dated 7/09/2010 which I personaly gave to bank stating the complaint that I am not satisfied with your services because when I was opening this a/c in your bank I was not been informed by "Mr Sachin" who was the executive of your bank that the minimum balance of amount Rs 5000 is mandotary to maintain in acount otherwise Rs 700 will be charged. Deduction have been made continously from my account with informing me and I wrote and application to you as well regarding the same but no action has been taken yet.So I kindly request you to refund that particular amount and convert this account to Zero Balance Account. Whatever formalities are required you can let me know.


Your sincerely
Sonali
A/C no [protected]
mob [protected]

I have book rail ticket on 03.09.2010 through MakeMyTrip. And payment done by my Debit card (Gold Card) against my account no [protected]. I have received payment details, where it shows Bank/Card Charges : Rs 79.When i telecom with MakeMyTrip they told me this is from my side. When i asked to Customer care executive of Axis bank he told me they charge around Rs 11.30/ per transaction.
When I called at Panvel branch of Axis they told me it will credited after one or two days but it is not done. I have email communication with them but they don't give me satisfactory reply. Also when i went to Axis Bank Branch and meet Mr Dhananjoy Kumar Barnwal but it is not co-operative. Till date they are not credited my money after proper charges.