Axis Bank Complaints & Reviews

I had an Axis bank corporate platinum credit card with a limit of 1 lac rs.I made a transaction of Rs.1680/ with the card in oct 08.Then in the next month I made a payment of Rs.1680/- on 15th Nov 08.But in the next month I got a staement that the payment is still due.I called the customer care they said that they will look into the matter.But from that day till date i am still getting the staement.And today on 3rd April09 I got a statement saying that the due amount of 2037.01.I again confirmed with the bank from where I made the payment which is again Axis Bank.Even I have a statement stating the payment is debited from the account.Please guide me what to do.It is like mental harrasement.I have never done any late payment in my whole life.These things are against my ethics.Please help me in the situation.My contact no is [protected]

I own a Saving a/c in Axis Bank. At the time of opening the a/c i wasn't informed that if i do not operate the a/c for 3 consecutive months then an amount of Rs.780/ shall be deducted from the same.

I had not been receving my a/c statement even after making 2-3 complaints. Due to this i was not aware as to how long had i not operate my a/c. After the sum of money was deducted i requested the managerial desk to refund the deducted amount but nothing was done.

Even now i have not received my a/c since the last 4 months. This is shere irresponsibility of the bank for not sending me my a/c statement ( previously due to which the bank deducted Rs.780 from my a/c)

Thus i would request the bank to refund my money as it was a default from their side and not mine.

The bank without any notification charged my account Rs 2700 for consolidated charges. They told me that it was because my account balance was below the Rs 5000 minimum. By any measure this is an excessive charge
No notice that such a charge will be levied was given. I have complained to RBI for redressal

DONT BANK WITH AXIS

Your money is not safe with them.

Dear Sir,

I have lost my Axis Bank pin number and i'm unable to have any access to my account.I would be very grateful i[censored] could please find out my pin number and contact me in my personal number :[protected].
My current address in 478 Indra vihar, Kingsway Camp, New Delhi, 110009.

I have an salary account in Axis Bank and they have deducted Rs. 750/- alongwith 12% service tax from my account without informing to me. Because in salary a/c there are not any charges for Bill Desk type transcation. How can they deduct this amount from my account and why it was deducted. I am looking for a satisfactory answer as I am feeling cheated and would like to close this account immediately.

I have applied for a Gold Plus Visa - Credit Card (No.[protected] of Axis Bank during the month of May 07, which was also attached with my salary account with Axis Bank. At the time of filling of form it was assured by your representative that no Joining fees or A.M.C. will be charged and the card will be free of cost as I am operating salary account with Axis Bank. During the submission of Form, it was clearly mentioned over the Form that it is free of cost and no AMC will be charged over it.
I surprised to see the Joining fees + Service Tax Rs. 1685.40 in my first account statement. When I try to contact the representative, it was informed that he has resigned from the Bank. During the discussion with Customer Care of Bank, it was assured that as Triveni has corporate tie up with Axis Bank, hence the same charges will be write off. After getting regular assurance by various Axis Bank officials I used the card for 4 months and made timely payment of my purchases.
After so many request with various officials of Axis Bank, when the problem was not resolved I made a purchases of Rs. 4, 772/= during the month of December 07 and no hold the payment. During the month of March 08 Rs. 724.49 was debited to my salary account with out infroming me. After than I stopped all the transaction of my salary account.

From last one year Axis bank officials and recovering agencies are persuing to pay the undue balance and are not taking any interest to setoff the account. Now when I applied for another credit card and house loan it was informed that we can not process the same as your name is in outstanding balance list of Axis Bank

I further forward my problem to Customer Service Desk of Axis Bank. After my assurance that I am interest to pay my purchases they forward the mail to their collection Team. From Collection team, I received a call in which they started bargain and want much more than my purchases ammount. When I refused to pay more, I received a message from Customer Service Desk that due to bank policy they are unable to offer the settlement.

Regards


Vipin Jindal
Mobile : [protected]

I am maintaining a current a/c at AXIS BANK, Nabapally branch, Barasat and my current account number is-[protected] ; name-GODHULI ENTERPRISE.Since opening of the said account I am not getting any statement regarding the account.Several times I informed the Bank officials regarding the matter but still now I am not getting the account statement. Moreover the AXIS BANK is deducting Rs.400.00 per month as per Consolidated charges for a/c with service tax @ 12.36% on charges i.e total of Rs.449.44 per month since July 2008. As per the CURRENT ACCOUNT SCHEDULE OF CHARGES W.E.F 01.07.2006( which was send to my address along with the Welcome kit few days after opening the account), the customer is liable to get free monthly account statement by post.
And the non-maintanence charges is Rs.300 per month if MAB is betweenRs.5000 & Rs.10000..

Now my question is, the charges and rules may change but the customer must be intimated immediately if it is directly related to the customer.Here AXIS BANK did not inform me regarding the revised charges.

On[protected] the AXIS BANK deducted Rs.113.00 for debit card annual charge and my Credit balance came down to Rs.4976.90. On 30.07.2008 the AXIS BANK deducted Rs.449.44 as per consolidated charge for a/c including service tax.If I could get the monthly statement between those 32 days, I was surely able to maintain the MONTHLY AVERAGE BALANCE(MAB).Not even on the next month(August 2008) I got the monthly account statement from the AXIS BANK. Since 30.07.2008 theAXIS BANK has deducted of total Rs.2696.64p and made my account Dormant.On personal enquiry I came to know regarding the matter on 19.01.2009. On the very next day i.e on 20.01.2009 I have deposited Rs.3000 in my account and after that I requested Operation Head (Madam Anjana Basu) of Nabapally branch to activate my account as per theAXIS BANK’s rules and requested her in black and white to refund my Rs.2696.64p immediately.

On 22nd January 2009 I made a complaint through email to Senior Vice-President (Complience), ezh of AXIS BANK.But not yet I have got any reply from there.

Again on 3rd February 2009 I made further complaint through email to Complaint Management Team, Central Office of AXIS BANK.On the same day Charmaine Udwadia, Manager (compliance) replied me that they have got my email and they are looking after my matter and the bank will revert to me in the matter shortly.

After getting no further reply from CMT.CO on 7th March 2009 again I made complaint to The Chief Complience Officer of AXIS BANK through email.

Meanwhile again bank have deducted Rs.449.44p on 30/01/2009 and Rs.441.20p on 28/02/2009 from the said current account.

On 10th March 2009 the Operationhead, Nabapally branch of AXIS BANK requested me through email to deposit Rs.10000/- to make up the shortfall of monthly average balance.On 13th March I have deposited Rs.15000/- by cheque no-046521 of AXIS BANK, Madhyamgram branch. On that day I informed the Operationhead through email that I have already deposited Rs 15000/- and again I the demand for refunding Rs.(2696.64+449.44+441.20)=Rs.3587.28p immediately.

On 25th March the Operationhead ofAXIS BANK, Nabapally branch informed me through email that the competent authority has declined their request for charge reversal in my above mentioned account.But still now I don’t have got any satisfactory answer from those I have made complaints.Then what’s the use of the Grievance Redressal Mechanism of AXIS BANK. Who is responsible for this negligency?Why the customer like me have to penalize for the negligency made by the bank? How AXIS BANK dare to violet the RBI rules? Please take proper action so that I will get my money back.

Thanking you,

Your’s truly



Lipi Sarkar
Proprietor, GODHULI ENTERPRISE

HERES A COPY OF MAIL I WROTE TO AXIS BANK:
Sir,
I have a power salute A/C number [protected] with your Cuffe Parade, Mumbai branch. I have a Gold Debit Card number [protected] on thin account.While applying for this card i was told tht there is a reward card point system on this card by which i can accumulate 1 point for each Rs 100 spent.
I had accumulated more than 1300 points on this card. But when i went to claim these points i was told tht i had to call phone banking for this. I contacted phone banking numerous number of times and given a request at your branch also. bot i have never ever got the gift vouchers and never ever got a favourable reply from ur executives at bank.
If this is what commitment means to you people then i would rather request you u STOP givin these commitments.. I am also forwarding a copy of this mail to Editor, The Times of India and Hindustan Times so that such thingd comes to the notice of all the citizens of India and they are not CHEATED in the similar manner tht i got chested by you crooks.

Regards
Kanwal Preet
A/C Number:- [protected]

I have Axis Bank Salary Account from last 3 years. On 30th of March 2009 Axis Bank had levy a sum of 800 Rs (with service tax) and debited it from my account with out my concern. After asking the reason from the employee of the axis bank, we came to know that there are some new guidlines pass by the RBI on Salary account that there will be only 3 transaction allowed in a month effective from 1st of January 2009 . After which every additional transaction including the cash withdrawal from the axis atm will be charge Rs 50 per transaction plus a service tax on it.
On enquiry with other bank, we came to know that there are no such guideline given by the RBI.

I have saving account (Customer ID[protected], Arun kumar vaish)with Axis bank last 6 Months. since six months, it is deducting some amount as a service or Consolidated charge.
Just think, from 010/10/2008 to 31/03/09, bank deducted Rs. 1100 from account. I think this not fair.
if I mentioned less amount in my account, then how much money would be deduct. is there any rule, or as bank mood.
Really, I am very disappointed with this bank. need to close the account.

Plz tell me what can i do...

Dear all,

Please go thru my below mail send to Axis Bank, but there is no solution or reply, I m just receiving Bill with interest keep on increasing. Not a single person from the Bank is responding or reverting with the solution.

Thanks & regards,
Anuruddh Wadgaonkar.

From: "Anuruddh Wadgaonkar" <anuruddh.[protected]@nilimaroadlines.com>
To: <customer.[protected]@axisbank.com>
Subject: Issue of Magnet Loyality Card

To All concern,

I undersigned holding below mentioned card of your Bank been receiving Bill from your Bank for payment which I have already done to you.

I have done purchase against the card in Magnet Mall twice in Jan-08 & Feb-08, for which I received Bill for my Jan-08 purchase & done payment thru cheque at Magnet Mall drop box.

When I did not received bill for the Feb-8 purchase I started calling you customercare for Bill, which was not send to me. After lot of follow-up came to know from your C/s that their systems are

down & hence they are unable to send the Bills & also came to know that my payment cheque for Jan-08 Bill has bounce due to insufficient cash in my account. When I have checked with my

Bank they said they have not received the cheque for clearance in the Bank. When I informed that this cheque has not came in my bank for clearance they said they will check & update the exact

reason, but I did not got any reply. I kept in touch with your C/s Miss Prachi & Neha on Phone no. 40403636 but did not got any respond about the cheque neither of the Bill. Lastly I deposited

fresh cheque with the Old Jan-08 Bill amount & Feb purchase bill amount at Dadar Axis Bank. Same was inform to your than C/s Manager on the above phone no. Miss Mansi regarding the

entire issue, she apologized has there was some work in their office hence were unable to send the Bills & said they will take care of the issue after their system will be back in operation. After this

incident I stop using your card for purchase at Magnet Mall.Later for few month I did not received any bills but again I started getting bill with interest amount for late payment of Jan-08 bill. I

ignored those bills stating that the system will be updated and I will not received such Bills again, but the bills kept on coming with Interest going up & also started receiving calls for Payment in

our absent at my resident. When the last bill was refuse and return back, we agains received a call from your customercare & was inform if there is any issue than have to visit your branch at

Apsara Theater & meet Mr. Samir Bhagat & settle the issue personally. When we visited the branch on 16th March 09 Mr. Samir was not in the branch & is assistant Mr. Vijay Mate (Mobile no.

[protected]) attended us & noted all the details said he will explain the issue to Mr. Samir & revert back to us & henceforth we don't have to call anyone. Mr. Vijay called up in the evening again

saying that we have to call C/s for this query, When I called C/s on Phone no. 25260501 provide by Mr. Vijay, whenever I called was attended by different people given them all the details of the

issue they ask me to hold has they will check & get back, but after sometime the phone line used to get disconnect, I spoke with 5 different people given him same details again & again, but the

same thing kept on happening the c/s person taking details & asking me to hold & the line getting disconnected. I again called Mr. Vijay & told him the same he said he will send mail regarding

this issue to C/s & will revert when they will get any feedback. Yesterday when I called him again he said they have not received any revert from C/s or else I can talk to Mr. Samir on the same.

Than I call Mr. Samir (Mobile[protected] he said I this issue is not under is control I have to call c/s & get the issue shorted I took you mail Id from him hoping that some body will ready &

attend my issue.

Jan-08 cheque no. 027684 of Rs.1442/-
Magnet Loyality Card No. [protected]

Awaiting for prompt respond from your side.

Thanks & regards,
Anuruddh Wadgaonkar

Respected Sir,

I have a savings bank ac in

AXIS Bank, Palarivattom
AC No. [protected]

On 17th March 2009 it had balance of Rs.40, 839.00

But on 20th March 2009 Rs 40, 000 has been transfered to some unknown ac. without my knowledge.

I have already issued a cheque of Rs 36, 500 which was submitted on 23rd March 2009 and it returned due to insuffient funds.

The drawee informed me about this on 24th March 2009 and i contacted the my bank and i was told that there about 4 same incidents happened and bank is investigating about it. And the bank to know about it on 20th itself and they have freezed the iconnect facility.

But when i contacted the bank recently they are telling i am responsible for it.

But when the bank itself is admitting more than one incident has happened, How i am responsible for it.

Therefore i request you to kindly investigate the matter since it seems i lost my money.

Thanking You

Yours faithfully

Pradeep Kumar N. S.
Mobile No [protected]

Dated:[protected]
Place: Palarivattom

Sir
I was having Axis bank Credit Card Bearing No: [protected].
In the month of Sep 2008, I dropped a cheque for the bill of Aug 2008.They received the cheque Unfortunately they have not realized the cheque and there is no information regarding that.
In the first week of OCT 2008 they informed me about not payment. When I told about the payment through cheque, they confirmed me that cheque is with them.
In Sept 2008 bill (raised in OC 2008) they levied a penality of Rs 250/- towards non payment of Aug bill.
When I Requested them over phone they confirmed that the penality & intrest will be reversed accordingly and asked me to pay remaining. I paid the bill except penality and intrest.
Problem started from there, They have not reveresed the penality & Intrest leived.
Since then I Stopped using the cards and requested through mails in Nov 2008, Dec 2008 and Jan 2009 for reversal of penalities and intrests.
But no positive responce received.
finally I mailed them to terminate the account and I Cut the card and dropped in ATM and intimated the same in Jan 2009.
Then I received an SMS from Bank Stating my Credit Card Services are temporarily unavailable.
But still every month they re go on building penalities over penalities and intrests which is making me uncomfortable
I forwarded this mail for a suitable advise/ solution for getrid of from this Credit Card Issue.
I have been carged for which I am not at fault and they go on chrging the same. when it will end
I am requesting you to kindly intervien and help me to come out of the problem
This is issue is diturbing my day to day works

Dear Sir

We are very sorry to say about your bank, we are struggling much more with your bank (axis bank) executive Sukanya PV consultants, MG Road Secundrabad. Her mobile number is [protected]. Office number[protected]. She has introduced one person named Pavan Kumar his mobile number is [protected] and [protected] as your axis bank executive. to get the home loan. He has taken RS 8400.00 as bank processing Fee. But they have not responding about my home loan, lastly we have observed that they are cheated me.

Please let me know your comments so that we plan according to your comments and please let me know what can I do this case, I am strongly feeling this issue will effect your bank reputation.

Thank you,
Best regards,
Jagannadha Raju
[protected]

sir/madam,
my name is madhusudhan holding an account in axis bank has gone a personal loan for my grands maa treatment. i have no dues with any institution or organization till now. i am told that i have a poor track record and they have rejected my loan application and gave me CIBIL no[protected] to conform with the CIBIL authorities. so please kindly let me know whom i have to approch.
thanking you,
with regards,
madhusudhan.

i have a credit card since the year 2006 of axis bank and at the time of november i was completely close my credit card with full payment and adjustment that was proof of papers i have that prooves the payment of adjusted n i was given them payment by cheque mode.Now the problem is that sine january 2009 i have getting a calls from the bank recovery n they are regularly misbehaving with me n my family. Thats by i am suffering from seviour extortion n mental torture as well as deformation also in front of my neibhours.this time i am not attaching the documents but if i'll getting your reply i'll send you the whole documents.

Dear Sir,

This is inform you that i have a EDC Machine of Axis bank ltd.
and a current A/c no. also .my A/c no. is [protected]
I have a EDC machine display problem and machine is also not doing work properly .i made a complaint many times on your call center numbers but they didnt do any thing.i have so many lose of transactions many time because of machine working problem .so at the end i decided to close the A/c and machine after complainding so many times.despite of many reminder and call they didnt replay me

with regard
ANSHUL AGRAWAL;
A/C nO. [protected]
ESC MACHINE MODEL NO.AXALTO MAGIC M5100
MID No.[protected]
TID No.23313159

I am having salary account in Axis Bank in Secunderabad Main branch since October, 2006 and my account no. [protected]. In the month of Sept. 2008 some amount is deposited into my account from unknown account. in this regard, i had given a complaint and authorisation to bank people to deduct the amount and deposited into victimised account mean while Bank people stopped my transaction. In the month of October, 2008 Bank people deducted the unknown amount and deposited into victimised account. But, I am unable to do transaction with my account till date and I am having Rs.18, 000/- in my account. In this regard, once again I have submitted one more requestion letter to bank people to enable my account transactions as soon as possible.

I have availed home loan from Axix bank, Nasik and my home loan a/c No. is given above.

My loan was sanctioned on[protected] on the basis of submission of original agreement to sell and other relevent papers and an amount of Rs. 197546/- was disbursed to me on[protected] through two payorders/cheques and the third pay order/cheque of Rs.337454/- was disbursed to me on[protected], the day sale deed was executed and handed over to the bank.

However to my surprise, the bank charged Pre EMI interest on my Total amount of loan i.e 5, 35, 000/- from[protected].

Axix Bank Nasik has replied to my letter saying that disbursement request was given by me on[protected], and therefore Pre EMI interest is charged from that date. It has also accepted that the pay orders were dusbursed to me on[protected] and[protected]. Here I wish to say that I have paid the processing fees to the bank for my loan and if the loan was sanctioned on[protected]. that means the bank authorities were satisfied with the documents submitted by me till[protected] and then only my loan account was opened/sanctioned. Then the pay orders for my total amount as per my request should have been handed over to me on[protected] but in its reply the bank also says that since the bank needs security i.e Sale Deed Copy which was executed on[protected], it did noyt hand over the third pay order before that.

The bank has charged excess Pre EMI amount from[protected], whereaas it shoud have charged the same from[protected] for Rs. 197546/- and for Rs. 337454/- from[protected] and I therefore request the bank to refund the excess amount charged from me.

Looking forward for the positive reply from the bank.

TAKE HOME LOAN FROM AXIS BANK AND " GHUM TE REH JAO GE ON THE AXIS "

WE HAVE UNFORTUNATELY TAKEN A HOME LOAN FROM THE AXIS BANK WAY BACK IN SEP / OCT 2006. HOME LOAN ACCOUNT NO [protected]

WE HAVE A NUMBER OF OUTSTANDING ISSUES REGARDING MY HOME LOAN WHICH I HAVE ASKED THE BANK FOR REDRESS THROUGH PERSONAL REPRESENTATION IN THE OFFICE OF MR MANISH GUPTA, AXIS BANK [HOME LOAN DEPT], BHANDARKAR ROAD, PUNE IN DEC 2007 AND THROUGH REPEATED EMAILS TO - AXIS RAC <Customercare.[protected]@axisbank.com>; ANIL DIGHE <anil.[protected]@axisbank.com>; Manish.[protected]@axisbank.com; SINCE THE EARLY 2008. TILL DATE NO RESPONSE HAS BEEN FORTHCOMING !

THE ISSUES ARE ENUMERATED BELOW

NO RESPONSE FROM AXIS BANK, HOME LOAN DEPARTMENT, ON THE ISSUE OF : -

A> WRONG CALCULATION OF INTEREST ON HOME LOAN - THE CALCULATION SPREAD SHEET WAS GIVEN BY ME ON TWO OCCASIONS TO MR MANISH GUPTA - I PERSONALLY LOADED ON HIS COMPUTER ONCE.

B> WRONGLY ROUNDING OFF OF DECIMAL PLACES AND CLAIMING IT TO BE A RBI DIRECTIVE. THE COPY OF THE DIRECTIVES WAS REQUESTED - BUT TILL DATE THAT HAS NOT BEEN GIVEN.
AND THE SAME ISSUE WAS CHECKED WITH THE AXIS BANK [SAVINGS BANK ] - WHO AGREED WITH MY CASE.

C> NOT INFORMING AT ALL OF THE CHANGE OF RATE OF INTEREST - HENCE DEPRIVING ME [THE CUSTOMER] OF THE CHANCE TO CHANGE / REVISE MY [HIS] EMI AND HENCE MAINTAIN THE TENURE OF LOAN - HENCE CAUSING A LOSS

D> THE INTEREST IS CALCULATED ON THE NUMBER OF DAYS IN THE MONTH [INTEREST * NUMBER OF DAYS IN A MONTH / NUMBER OF DAYS IN A YEAR]. 2008 BEING A LEAP YEAR AXIS BANK HAS CALCULATED THE INTEREST FOR THE MONTH OF FEBRUARY FOR 29 DAYS, BUT……….. THE DENOMINATOR WHICH ALSO HAS TO CHANGE TO 366 INSTEAD OF 365 HAS NOT BEEN DONE – THIS SUITS THE BANK AS IT COLLECTS INTEREST FOR ONE EXTRA DAY – THIS PROCEDURE HAS BEEN CONFIRMED BY AN EMAIL SENT TO ME FROM AXIS BANK. THIS AMOUNTS TO ABOUT RS 480 ODD IN MY CASE! IMAGINE THE QUANTUM IF YOU CONSIDER ALL THE LOAN ACCOUNTS THE BANK HAS. THE AMOUNT OF GAIN IS COLOSSAL / HUGE - CONSIDERING THE NUMBER OF PEOPLE EFFECTED.

E> CLAIMING THAT THE CORRECT ADDRESS WAS NOT AVAILABLE WHEN THE SAME WAS GIVEN AT THE TIME OF APPLYING FOR THE LOAN AND SUBSEQUENTLY THE REVISED COMMUNICATION ADDRESS WAS PROVIDED ALONG WITH MOBILE NOS AND LANDLINE NOS.

F> CLAIM BY MR MANISH GUPTA THAT - THE BANK CANNOT AND WILL NOT RESOLVE THE ISSUE AND THAT I [THE CUSTOMER] CAN KEEP TRYING TO FIGHT IT OUT, THE BANK HAS THEIR LAWYERS TO DEFEND AND FIGHT FOR THEM

G> LASTLY - NOT CARRYING OUT DOWN WARD REVISION OF ROI AND MAINTAINING A HIGHER ROI, WHICH IS AGAINST WHAT WAS TOLD AND DISCUSSED WITH ME WHEN THE LOAN WAS SOLD TO ME, THAT THE MARKET RATE OF INTEREST WOULD BE MAINTAINED, BOTH WAYS. IT IS PERTINENT TO MENTION THAT ALL UPWARD REVISIONS WERE VERY PROMPT - THAT TOO WITHOUT EVEN INFORMING ME.


H> I HAVE EVEN REPRESENTED MY CASE TO MR ANIL DIGHE WHO IS SUPPOSED TO BE IN CHARGE OF THE HOME LOAN DEPT AT THE AXIS BANK H/O, ALSO REPEATEDLY ASKED HIM FOR THE MOBILE NO AND EMAIL ID OF THE GENERAL MANAGER IN CHARGE - BUT TO NO AVAIL!

THESE ISSUES HAVE CAUSED ME IMMENSE HARDSHIP DUE FREQUENT AND REGULAR VISITS TO THE BANK BY MY WIFE AND CONSTANT MENTAL AGONY WHICH DOES AFFECT MY WORK ESPECIALLY AS A DEFENCE PILOT, BESIDES LOSS IN TERMS OF MONEY ON TWO COUNTS - EXCESS INTEREST AND LOSS DUE TO FREQUENT VISITS AND PHONE CALLS.


I PRAY THAT THE BANK BE ASKED TO RESOLVE THE OUTSTANDING ISSUES AT THE EARLIEST AND THE BANK BE ASKED TO COMPENSATE DUE TO - THE LAXITY AND IRRESPONSIBLE BEHAVIOUR SHOWN BESIDES CAUSING CONTINUED EXTREME HARDSHIP AND IMMENSE MENTAL AGONY - WHICH AMOUNTS TO LACK IN SERVICE PROVIDED ! IT IS ALSO PERTINENT TO MENTION THAT THE BANK APPEARS TO SHOW THAT THEY ARE ABOVE LAW AND CAN GET AWAY WITH ANYTHING AND EVERYTHING.