B. E. S. T. Undertaking — Rude behaviour of conductor Batch No.26872

Dear,
Management

Today I am traveling from Chakala to Andheri station by BEST bus no.533.I taken best bus no 533 today[protected] at the time 10.35 and give him 10 Rs at first time he give me 5Rs ticket in that time i told him the fare is high actually ticket amt is 4Rs from chakala to andheri station(east).But conductor tell me the ticket fare is 5Rs but later he saw his fare chart and told give me 4 Rs change. I had gave him 10 Rs and humbly told no change with me. He spoke wrong words to me which was not a good. Also arguing on the same.So much change is available in his bag but not agree to refund remain amt ( 6Rs out of 10 Rs) and finally he give me a ticket and some words write on back side of ticket and told me you collect the remain amt.But later when Bus reach the andheri station the conductor tell me pls give ur ticket.I think the conductor refund remain amt.And i give him ticket but not refund money he destroy ticket and told me you can't complaint with ticket. Its really bad.Pls correct action on conductor.
Regards one of the passenger
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BEST Bus — Ticket fare

I was in bus no 235 from andheri stn to infinity mall. The fare is 7 rs I gave Rs 12/- .conductor returned me Rs 5 and gave ticket, I was travelling in same route for about 3 months and I was in full trust that the ticket would be of Rs 7, as I got off from the bus, collectore checke the ticket and said I have to pay fine . I discussed and told them I don't have any money to pay, neither its my fault, I was given Rs 6 ticket then its conductor's fault, collector was so rude to me, I was so fool that I did not say anything to them. I took Rs 4 ticket again and went away.
The collectors were never seen in that stand before and they say they were always there, they must be knowing p[riorly of the problem to be happened. they were waiting the bus to come, and were sure that they were to get some fine.Really so embarassing.

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