[Resolved] B. E. S. T. Undertaking — Rule violating, dangers, disrespectful, customer dissatisfactory service | |||
Third Complaint-Rule violating, dangers, disrespectful, customer dissatisfactory service 1. Regarding the poor, dangers, disrespectful, harmful, customer dissatisfactory and rules violating bus service operated by BEST organisation it is their prima facie responsibility to ensure proper and consumer satisfactory service. 2. It is obligatory on BEST part that they should exercise sufficient control over their staff and evolving such a system that the service is provided at the satisfactory level to the consumers. It is seen that the supervisors are not deputed to check the service and in case they are present they too overlook the staff for violations of rules and lack of service. 3. Passenger complaints should come only in a rare case where the administration fails to provide satisfactory service in spite of all out efforts being made and should be dealt in an open hearted manner because it opens the eyes of the organization against the real culprits .However it is seen that neither BEST are interested in controlling their staff by tightening up their machinery nor by encouraging customers to participate in the matter. 4. Absence of providing customer charter or their rights and their commitments and services towards passengers shows their level of dedication to consumers. 5. Not providing Complaint book in the buses is further lack of service as it is obligatory on BEST part to provide complaint book at the service points itself. This practice was available earlier but discontinued to shelter their unruly staff. More so non availability of complaint book in the buses tends to loos its weight age as witnesses are not available afterwards. Complainant is further harassed by calling them on enquiry repeatedly at unsuitable time and pressurising and thrashing to take back the complaint. 6. Incidents of threatening and down treated manner treatment in the bus depots where only BEST staff is in majority is further a question of passenger safety which is totally overlooked particularly for woman and children. Even entries to BEST depots are restricted. No outside road touch complaint booth is available. Even the complainant is not allowed to enter, ill-treated, thrashed, manhandled to shelter the culprit staff which are ultimately acquitted. The confidence popped by BEST in their staff that they are free to do any such crime and unruly act is the result of anti social behaviour by BEST staff. 7. The BEST staffs involves in argument even if they are wrong and use abusive languages manhandles and hits the passengers. They are confident that department will save them they walk away freely. However if a passenger do anything he is booked and arrested for obstructing government staff for duty. How long the public stands mum folding hands against such treatment? Even schoolchildren and the girls too are manhandled by BEST staff. Women and elderly ones are also not spared. In such one incident the BEST bus conductor has pushed out a schoolgirl on the road in middle for short of change on 16/12/2011.If any thing would have happened to her who will be responsible? It is the duty and legal binding on BEST to provide customer service to their satisfaction. 8. The BEST collects lots of changes from commuters and even does not deposit in RBI thus hoarding coins. The conductors don’t carry sufficient change and get down the passengers from the bus for short of change. Facility of coupons is not available in BEST as in Railways. BEST failed to justify under which rule passengers are forcibly made to leave the bus for short of change. Further the BEST buses are running in the same manner even after this eye opening complaint sent and no improvement is seen. It shows that BEST are one of the most customer unfriendly and dissatisfactory service provider. My complaint is pending in BEST records with displeasure and customers dissatisfaction remarks from my side. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
This complain is regarding the 459 bus service, I travel by this bus daily, this bus is from Malwani Depot to Mulund, and the bus is always packed, they have started 459 from Marol depot which should have been useful for public, but its just not helpful, I have always notice the bus driver driving the bus so slowly both the morning as well as evening, and all other buses and vehicles over taking the bus and going ahead. This effects the people who have to reach office or home on time, when we ask the conductor or the driver, they just do not answer properly and make noise and speak so rudely as if we are wrong, If there's traffic its understood, but if the road is clear then why are we facing this problem. These 459 bus drivers (Malwani Depot to Mulund) drive so roughly, they r just not bothered about people in the bus. They don’t even stop at the bus stop, its very difficult for ladies, children to enter the bus, there are times when people fall as people are unable to enter or climb the bus. This is just not acceptable, why can't we have better bus service? This is a serious concern and a quite common scene and I request you to kindly address this issue.
The same happen to me today . I took best bus no. 708 (Dindoshi agar) from golden nest to novelty bus. I gave bus conductor rs. 10 . and the ticket was for rs. 6 .He gave me ticket no.[protected] . he asked me for 1 rupee change which i was not having. he told me that wait for change to come, then i will give you your 4 rs. i agreed. but to my surprise i saw that he was giving change to other passengers infront of me. I remain calm . but then his bag was filled with coins and when i asked him to give me my change back, he beacame rude to me and said meri marji mujhe jab chuta dena hoga duga koi me umhara gulam nahi hu. iasked him politely that why you are not giving me change when you are giving change to all other passengers. he said meri marji and tum apni bak bak band karo samjhi na. ab to me tumhe chuta duga hi nahi jo karna hai karlo. and he went forward issuing tickets to other. No one helped me. and i didnt get that time to note his batch no. all i have now is ticket as proof and nothing. This issue i am submiiting here so that some one can help me to teach this guy a lesson. the question is not of 4 rs. i will think i have give it to beggar. but question is of behaviour of a best bus employess, this is very common case. i think this conductors loots every 10 to 20 passengers per day and filled their own pockets.
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Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba, Mumbai, Maharashtra, India - 400001
BEST Services — Violating the rules
Complaint against BEST Bus conductor for route number 523, bus no MH01-LA6026, conductor batch number 97143.I was waiting at Busstop of "Bhandup Pumping station" near Airoli Toll Naka, for going to Rabale. But surprisingly bus didn't stopped at the Bus Stop. When I somehow managed to get in to the bus after running behind it & asked the reason to conductor for not stopping at then stop, very erogently he replied" if you want to get in to the bus to have to show your hands". Is it like that ? I dont think there is such rule in government law book. and if so then what is the point to construct Bus stops & wasting the peoples har earned money. One side government is asking to pay taxes honestly & other side there is a criminal loss of resources.