[Resolved] Bag It Today — Non-Receipt of Order | |
I ordered for 2 Reebok Kits vide order No. [protected] and [protected] on 18 Dec'10. However it has been deliivered till date (26 Jan'11). I called them over phone but could not get any satisfactory reply. I wrote to them on 17 Jan'11, to which they replied on 25 Jan'11 stating that one of the parcels have been sent by ARAMEX Courier on 20 Dec'10. When I checked the Courier company site it shows that Parcel has been returned to Bag It Today on 09 Jan'11 itself. Clearly Bag IT Today has no clue as to what is happenning in the organisation. We deal with Bag It Today thinking that it part of Reputed India Today Group. However, this company is completely managed by un-profesional elements, pampered tele executives and careless employees. It is even slower that Government Organisation in replying to mail / taking action. With so many complaints against the Organisation, Government should do something to Ban it at the earliest. Such organisation would mean a very early death of Online Shopping in India. Shridhar Pune (Mo: [protected]) Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Bag It Today — NON RECEIPT OF ORDER
I HAD PLACED 3 ORDERS FOR PRODUCTS THROUGH BAG IT TODAY DETAILS AS BELOW : 1> ORDER NO [protected] DT 10/02/11 FOR RS.1798/- 2> ORDER NO [protected] DATED 11/03/11 FOR RS.2498/- 3> ORDER NO [protected] DT 20/03/11 FOR RS.8899/-. PAYMENTS FOR ALL THE ABOVE ORDERS WERE MADE BY CREDIT CARD. TILL DATE I HAVE NOT RECD ANY OF THE PRODUCTS. I HAVE CONTINUOUSLY PURSUED THE MATTER WITH DIFFERENT PEOPLE IN THEIR CALL CENTRE - MR VIKAS, MISS POOJA, MISS SANGITA, MR BHARAT LALWANI, MR AFROZ BUT NONE OF THEM HAVE GIVEN ME ANY POSITIVE REPLY. THIS COMPLAINT IS AGAINST THEM FOR FRAUD - INDIA TODAY - BAG IT TODAY HAS TO EITHER DELIVER THE PRODUCT IMMEDIATELY OR REFUND THE MONEY TAKEN BY THEM pls see this was the response who is telling the truth
Dear Mr.Ramesh,
This is with reference to your e-mail.
We sincerely apologize for the inconvenience caused to you.
Order no. [protected]
We regret to inform you that due to the non availability of stock, the dispatches of the orders were delayed. However, the stocks have been replenished now and the dispatches are under process. We assure you that you shall be in the receipt of your order within next 12-15 working days.
We do understand that you have every reason to be vexed with us, however we would like to inform you that it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to the unavailablity of stock, the delivery of your order got delayed.
Order no. [protected]
We would like to inform you that your order is in under processed and you will get this order within next 2-3 weeks.
Order no. [protected]
We would like to inform you that your order is in under processed and you will get this order within next 2-3 weeks.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mohit Gupta
Executive-Customer Care
Bagittoday
Please quote your Order Id: [protected], [protected], [protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]
________________________________________
Dear Mr.Ramesh,
This is with reference to your e-mail.
We sincerely apologize for the inconvenience caused to you.
Order no. [protected]
We regret to inform you that due to the non availability of stock, the dispatches of the orders were delayed. However, the stocks have been replenished now and the dispatches are under process. We assure you that you shall be in the receipt of your order within next 12-15 working days.
We do understand that you have every reason to be vexed with us, however we would like to inform you that it has always been our endeavor to serve our customers with utmost urgency and care, but regret that due to the unavailablity of stock, the delivery of your order got delayed.
Order no. [protected]
We would like to inform you that your order is in under processed and you will get this order within next 2-3 weeks.
Order no. [protected]
We would like to inform you that your order is in under processed and you will get this order within next 2-3 weeks.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mohit Gupta
Executive-Customer Care
Bagittoday
Please quote your Order Id: [protected], [protected], [protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]
________________________________________
i hAVE NOT ASKED FOR REFUND YOUR MAILS STILL CONTINUES TO MENTION 2-3 WEEKS BUT IT IS NOT HAPPENING
Sonu Kumar
Team, Bagit Today.
MAIL RECD TODAY SPEAKS OF DELIVERY
Response (BagItToday) [[protected]@bagittoday.com] Sat 16/04/2011 13:52
Dear Mr. Ramesh,
This is with reference to your email.
Order Id: [protected]
We apologize for the inconvenience caused to you due to the non receipt of your ordered product.
We would like to inform you that we have forwarded your complaint to concerned department. We will get back to you as soon as possible.
Order Id: [protected], [protected]
We would like to inform you that we have forwarded your complaint to concerned department. We will get back to you as soon as possible.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Mikkey
Executive-Customer Care
Bagittoday
Please quote your Order Id: [protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
Team, Bagit Today.
MAIL RECD TODAY SPEAKS OF DELIVERY
Response (BagItToday) [[protected]@bagittoday.com] Sat 16/04/2011 13:52
Dear Mr. Ramesh,
This is with reference to your email.
Order Id: [protected]
We apologize for the inconvenience caused to you due to the non receipt of your ordered product.
We would like to inform you that we have forwarded your complaint to concerned department. We will get back to you as soon as possible.
Order Id: [protected], [protected]
We would like to inform you that we have forwarded your complaint to concerned department. We will get back to you as soon as possible.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Mikkey
Executive-Customer Care
Bagittoday
Please quote your Order Id: [protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
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Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
my order no. are
telesales/OGA10040155 worth 14996 dated 16/11
telesales/OGA10040140 worth 14996 dated 16/11
pls help
regards
sharatraj poojari