[Resolved]  Bag It Today — amount debited from account but no order id generated

Address:

South Delhi, Delhi

I am writing this mail to bring to your kind notice that i was trying to do the payment for some product on www.bagittoday.com. After entering all my contact details and proceeding to the payment page. I selected payment mode as pay by debit card and i entered my icici card details. Then i clicked on confirm payment. Then screen came as

Your Payment of Rs.399.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM



But no order id was generated from the website and the screen came as

This webpage is not available
The webpage at https://infinity.icicibank.co.in/BANKAWAY?Action.RetUser.Init.001=Y&AppSigno...⇄ might be temporarily down or it may have moved permanently to a new web address.
I would like to place a request for refund of the amount debited from my account as early as possible and intimate me regarding the same as early as possible.
earlier also i have written mail to bag it today but i have not recieved any reply from you side. i am enclosing my bank statement also for your kind referral kindly initiate the the refund as early as possible from your side. these are the summary of mails which i have sent and recieved

1. recieved mail
imintpoints <[protected]@membercare.i-mintpoints.com>
reply-to Do Not Reply <[protected]@imintpoints.com>
to PRASHANT KUMAR KUMAR <[protected]@gmail.com>
date Wed, Feb 23, 2011 at 5:54 PM
subject Nominated for a Reward & earn 50 Bonus i-mint points
mailed-by bounce.membercare.i-mintpoints.com
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hide details Feb 23 (6 days ago)
Do not reply to this email. Over active email filters could be preventing you from getting your rewards.
To avoid this, add [protected]@membercare.i-mintpoints.com to your address book.
Having trouble viewing the e-mail below? Click here



Dear PRASHANT KUMAR,
Here's some exciting news. You have been picked for an exciting reward
from i-mint and Bag It Today. Whats more, you get 50 bonus i-mint points simply for claiming your reward. Get it now!






Welcome to Bag It Today - An online boutique of your best loved brands where you can get upto 75% off Retail prices.
Fabulous News! You have been shortlisted to receive a Reward - Converse Premium Watch worth Rs 2499 FREE!
This free watch has been reserved in your membership as
a part of Bag It Today special rewards program.
Shortlisted Entry (User id):
[protected]@gmail.com
Your Reward: A Converse Premium Watch worth
Rs 2499 FREE


This reward is being distributed to a fortunate few and will be handed over on first come first serve basis.
SEE IF YOU ARE ONE OF THE LUCKY FEW...


2011 Today Merchandise Private Limited.

*Terms & conditions apply


*Terms & conditions:
1. Actual product may differ from images shown. Offer valid till stocks last
2. Offer valid till 10th Mar. '11
3. This offer is brought to you by Bag It Today
How to avail the offer:
1. You need to click on "Click here to claim your reward" option
2. Submit your details & confirm the order of given prize
3. Select the payment mode for delivery charges
4. Checkout once the payment has been done
Note: Bonus i-mint points will be credited to your account by i-mint within 30 days
from the offer end date.



2. sent mail


prashant kumar<[protected]@gmail.com>
to [protected]@bagittoday.com
date Thu, Feb 24, 2011 at 11:33 AM
subject amount debited from account
mailed-by gmail.com
hide details Feb 24 (5 days ago)
I am writing this mail to bring to your kind notice that i was trying to do the payment for some product on www.bagittoday.com. After entering all my contact details and proceeding to the payment page. I selected payment mode as pay by debit card and i entered my icici card details. Then i clicked on confirm payment. Then screen came as

Your Payment of Rs.399.00 has been made successfully to INDIAIDEAS.COM LTD
Your Transaction Reference Number is [protected]
Kindly wait while we pass on your payment confirmation to INDIAIDEAS.COM



But no order id was generated from the website and the screen came as

This webpage is not available
The webpage at https://infinity.icicibank.co.in/BANKAWAY?Action.RetUser.Init.001=Y&AppSigno...⇄ might be temporarily down or it may have moved permanently to a new web address.
I would like to place a request for refund of the amount debited from my account as early as possible and intimate me regarding the same as early as possible.

3. then i tried again to do the same payment this time i recieved the notification on my email also about the order and order id was also generated after payment successful
Bag It Today Concierge <[protected]@bagittoday.com>
reply-to Bag It Today Concierge <[protected]@bagittoday.com>
to [protected]@gmail.com
date Thu, Feb 24, 2011 at 11:13 AM
subject Order Information Bag It Today
mailed-by bagittoday.com
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hide details Feb 24 (5 days ago)


Boutiques Invitations My Account
Thank You for your order.

Your Order ID is: [protected]. (Please note the order id. no. for future reference.)

You have made a credit card payment for an amount of Rs 399.0


Kindly give us 2-3 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.

For any further assistance call us at[protected] or email us at [protected]@bagittoday.com quoting the above mentioned order id

Keep Shopping Preview our Products Invite your friends

*Conditions Apply.Actual product may differ from images shown.Offer valid till stocks last.

I am enclosing my bank statement also with this mail for you reference and would request yoo to intimate me regarding the status and refund the amount as early as possible.
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prashant kumar to response, contact, pinkesh.jain
show details Mar 1 (5 days ago)
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recieved on 1/3/2011
I am enclosing my bank statement also with this mail for you reference and would request yoo to intimate me regarding the status and refund the amount as early as possible.

Dear Mr.Kumar,
This is with reference to your email.
We would like to request you to kindly confirm the reason why you would like to cancel your order against order id [protected] so as to enable us to do the needful.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Mani Megala

Executive-Customer Care

Bagittoday

Please quote your Order Id. [protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]


why you people are not understanding my problem that i tried to do the transaction once but on first chance amount was debited from my account but no order id was generated and error screen came . Then i again did the same transaction for the same amount. on second chance order id was generated of bag it today. thus if you try to understand my problem same amount has been debited twice from my account on first chance amount was debited but no order id was generated and error screen came . then on second chance amount was debited and order id was generated and i recieved the notification through email also. kindly refund the amount of first transaction during which error was generated. this is the enclosed copy of my statement also i have attached the statement of my account

IMPORTANT DETAILS

1. 24/02/2011 VIN/INDIA TODAY/[protected]/0 DR INR 399.00
2. 24/02/2011 BIL/[protected]/CONVERSE WATCH/INDIATOD DR INR 399.00


1 is the successfull transaction in which order id was generated.

2 is the failed transaction in which amount was debited but no order id was generated .

I would kindly request you to look into this matter on top priority basis and do the needfull. i would request you to send me telephone number of any person who look after all these matters because when i call in customer care they are not ready to listen to me and they disconect the call. kindly refund the amount in my account as early as possible. Otherwise i will have to complaint at higher authority as you people are not ready to listen to my problem.