[Resolved]  BagItToday — Cancellation Request of Product booked online not accepted

Address:

Gujarat

Hope that you have fully scrutinized my request since it dates back to 21st September 2012 & that you are reverting on 4th October 2012 that you are unable to cancel the order since it was in process. You have also mentioned the dispatch details on 30th September 2012 which also as per my knowledge falls after 22nd September 2012, day when you have reverted that the order is out of stock & that you have forwarded my query to the operations head & concerned department for my other order.


I have also reverted to cancel order no. [protected] on 23rd September 2012 as per the trail mail then how come you could not notice my request till 30th September 2012.


Urge you not to play fool with customers & that you accept back the product delivered at my place & refund the rupees I have paid for the same.



On Thu, Oct 4, 2012 at 12:16 PM, contact <[protected]@bagittoday.com> wrote:





Dear Mr. Avashia,



This is with reference to your e-mail reagrding of your order



Please accept our sincere apologies for the inconvenience caused to you.



We would like to inform you that once your order process than we are unable to calcel the order,

Furhter, we would like to inform you that your order has been fully processed from our end and dispatched against the below mentioned details:-

Consignment Number- [protected]

Transporter Name- Bluedart courier

Tracking ID- 1595600

Dispatch Date- [protected]

You should be receiving your order within next 5-6 working days, however, if you do not receive your order within the given time frame, do get back to us

Please feel free to get back to us for further assistance.



Assuring you of the best possible services, always.



Regards,



Ankit Saxena



Executive-Customer Care



Bagittoday



Please quote your Order ID- [protected] in all future correspondence.



Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].





[protected][protected][protected][protected]


From: Parimit Avashia [mailto:[protected]@gmail.com]
Sent: 02 October 2012 15:11
To: contact
Cc: [protected]@yahoo.co.in
Subject: Re: Order ID-[protected]




Hi,


This is to bring to your notice that I have received a confirmatory SMS on my registered number that the mentioned order is not cancelled & the same has been dispatched on 30/09/2012 from you end. I am not going to accept the delivery since it was already communicated to you on 23/09/2012 as per the trail mail.





Moreover ensure that my payment for the same gets refunded in today's date only else I will have to take this with the consumer forum.





Kindly treat this as the last reminder wherein the complaint is escalated to you only & urge you to act upon the matter at the earliest & not to compel me to take harsh steps.





Thanks & Regards


Parimit Avashia


[protected]


On Sun, Sep 23, 2012 at 3:23 PM, Parimita Avashia <[protected]@yahoo.co.in> wrote:




Alongwith procuring the product against order id [protected] also kindly ensure that my order id [protected] is considered cancelled as requested by self & that you confirm the cancellation via mail.





Thanks & Regards


Parimit Avashia


[protected]








From: contact <[protected]@bagittoday.com>
To: "[protected]@yahoo.co.in" <[protected]@yahoo.co.in>
Sent: Saturday, 22 September 2012 1:06 PM
Subject: Order ID-[protected]







Dear Mr. Avashia,



This is with reference to your e-mail regarding cancellation.





We sincerely apologize for the inconvenience caused to you.





We would like to inform you that we have forwarded your complaint to the concerned department. (Head-Operations). Kindly give us 7-8 working days to resolve your issue.





Please be assured that as soon as we receive any intimation from the concerned department, we shall update you immediately.





Unfortunately the product against order id [protected] is currently out of stock and our sourcing team is working on procuring it for you.





This process will take about 7 days. Once this is done, we shall dispatch the product to you at the earliest.





Please bear with us interim.





Please feel free to get back to us for further assistance.


Assuring you of the best possible services, always.


Regards,


Mani Megala


Executive-Customer Care


Bagittoday


Please quote your Order ID-[protected] & [protected] in all future correspondence.


Note: In case of any query not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].






From: Bag It Today Concierge [mailto:[protected]@BagItToday.com]
Sent: 21 September 2012 23:06
To: Bit Feedback Bagittoday
Subject: Contact Us email from: [protected]@yahoo.co.in query: Cancellations





Mail By :[protected]@yahoo.co.in
Topic : Cancellations
Message : Yesterday when I tried to book the product got an error message of order not booked, amount of Rs. 589/- got debited from my credit card hence I tried for another product. Same thing happened & today I got the confirmation SMS of order booking for both the products. Above mentioned is booking Id for HP pen drive which I would like to cancel since other pen drive is already booked with booking Id [protected]. Kindly help to cancel the order & refund the amount.
Order Id: [protected]
Phone No.: [protected]



For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.






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Thanks & Regards
Parimit Avashia


[protected]


[protected]




[protected][protected][protected][protected]
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at [protected]@intoday.com.



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Thanks & Regards
Parimit Avashia

[protected]

[protected]