[Resolved] BagItToday — Different Product Delivered.

[Resolved] BagItToday — Different Product Delivered.

C caprashantray18 from Mumbai, Maharashtra

Hi Sir/Mam, This is Ramesh Chandra Roul I have ordered one QT-44 Spice Mobile Set through Bagittoday but they had delivered the wrong mobile set(QT-45). When i called their customer care they are not responding well and forcing me to accept that i have ordered for QT-45 set. Even their behaviour is rude and disconnecting the calls without solving the problem also. My Order Details are : Order Id : [protected] Date : 26.06.2012 Payment Amount : 1098(Through Credit Card) (Mobile Price was mentioned : Rs 999 + Rs 99 Processing Charges) I have gifted that Mobile to one of my relative and now only i came to know about this incident. That was an embarrassing situation to me. Please consider my problem as soon as possible. Thanks and Regards Ramesh Roul Mob : [protected]. Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
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India Today / BagItToday Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Roul,

We have come across your online complaint registered on https://www.consumercomplaints.in

We apologize for the inconvenience caused to you due to receipt of the wrong product.

We request you to kindly send the damaged product back to us to the undersigned against the below mention address:

CCD
Bag It Today,
Khasra - 371,
Opp. Aflatoon market or Harsoo colony,
Take LEFT turn from SAI TENT HOUSE,
Fatehpur Beri
Delhi - 110074

CUSTOMER NAME WITH MOBILE NUMBER ON OUTERCOVERING OF PACKET
COPY OF INVOICE

We also would like to inform you we shall do the needful once we received the parcel back with us along with the copy of the invoice and a covering letter intimating us.
Further, we would let you know that once we received the parcel back with us, we shall process your order for the replacement. We request you to kindly get in touch with us after 7-8 working days along with the scanned copy of the POD (Proof of Delivery) showing the order has been received by Bagit Today so as enable us to track and do the needful.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now ?[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)

India Today / BagItToday Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Ray,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.
As per interaction you are ready to accept mobile with you

250 credit points given to [protected]@GMAIL.COM for billing id [protected]

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on [protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Swatantra Jha
Online Support (Bag it today)