[Resolved]  BagItToday — FAKE DIAMONDS!!

Address:Jalpaiguri, West Bengal

Order id-[protected]

I had received a call from an agent saying that he was calling from India Today Group. The name of the person was Mr. Ankit Kumar as he said. He put forward an offer saying that I was chosen as a privileged customer and that they were offering me a deal of 3 original diamonds of .10 carat each GCI certified along with quality certificate that costed Rs. 30,000.00 but, as an offer they would give me at a price of Rs. 11,999.00. Though I was not prepared to order it over the phone because of security reasons, but, somehow the agent persuaded me to order it. I placed an order on 14.08.2012. I received a call on 08.09.2012 from Bluedart Courier's nearest outlet that a parcel in my name had arrived and as they did not have adequate staff that day, I had to collect it from there. After I opened the parcel I, didnot find any certificate, just a pack containing 3 (so called)diamonds. They had promised me free goodies with the diamonds which were delivered too. But, the mobile phone that was sent had seal broken. Bagittoday has a pathetic customer service and they fool people to buy fake products and loot heir money. So, I am more than sure that the diamonds that were shipped to me are fake and not real. After mailing them again and again about this, I have not received any intimation from there side. I am forced to complain to you hoping that I would be paid back my hard earned money. Please, somehow, solve my problem and get my money back.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Mr. Ubhi,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you due delay in dispatch.

We would like to inform you that, each diamond inside are certified by recognized labs. The labs can verify at any time that the diamonds are genuine. The lab certificate will be given at the back of packaging itself with contact details of lab. For further details you can access our website which is www.bagittoday.com.

We would like to inform you that the diamonds provided to you against your booking id [protected] is not for the sale purpose and the same is for your personal use.

Further, we would also like to inform you that, we will update you the status through your e-mail id.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on
[protected]@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now –[protected]

Thanks & Regards,
Sachin
Online Support (Bag it today)
my self mukesh chavhan
[protected]
[protected]@gmail.com
im also raised complaints against bagittoday in divya marathi.
so please if we all come together and fight against bagittoday then definately we got good result and in future lot people save from fraud
please contact me as soon as possible

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    Mediaplex, FC-8, Sector - 16A, Film City, Noida, Uttar Pradesh, India - 201301
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