BagItToday — online product

Address:

Krishna, Andhra Pradesh

I have buy an online produt at bagittoday .they offered me 3 night stay in bangkok as free gift for ordering the reebok sunglasses . they send me the unique promotional number in addition to the produt to claim . but the problem was when i enter the number its not responding so, please give me the solution as early as possible .
Thank you.................. and my email id was [protected]@rediffmail.com
my membershi no was ITBC10494982