[Resolved]  BagItToday (Online Shopping) — Faulty product shipped, already 16 days and no reverse pick up done

Address:

Ghaziabad, Uttar Pradesh

I have purchased a Blackberry Handset from BagItToday and the details Order ID is- [protected] , I have received the item on 14th of September but on the same day the handset (Blackberry Tour) gone faulty ( The handset has 6 months replacement warranty) . Then I contacted the seller, he told me that he will arrange for a reverse pick-up and the same will happen within 6 to 7 days. Till date they have not arranged for any reverse pickup and when I call them or mail them they ask me to wait for 2 to 3 more days. It’s been 15 days now that they have not sent anyone for the reverse pick-up. Pls help me on this matter, as I am now harassed by the seller. I think I have done a mistake by purchasing goods from BagItToday . I am calling the customer care twice or thrice on a daily basis but dint get any positive response. I have sent them a number of mails which they hardly reply on time(Please find below the mail-trail).

On Thu, Sep 29, 2011 at 7:38 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Still no reply to this mail.

On Wed, Sep 28, 2011 at 2:31 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Can i expect a reply on this. Also i previously told that I am available till 1:00 Pm at my place, now I will be available till 3:00 PM.

Prateek

On Tue, Sep 27, 2011 at 8:12 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
No Call for reverse pickup today as well, great customer service. I called the Helpdesk number and asked for the supervisor but no supervisor was available, they committed that they will make a callback within 2 hours but as expected noone called me.

Kindly arrange a reverse pickup ASAP, hope to get a positive reply this time.

Prateek

On Mon, Sep 26, 2011 at 4:01 PM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Hi!

I have not received any call from your department for reverse pickup today as well. Please do not apologize if you do not mean it. Today is the 12th day when i have registered my complaint. This is really bad customer service. I have already spent more than two hours on phone with you people but was not of any help.

I am going to raise this issue to the consumer forum tomorrow as i am tired of marking mail and calling you people.

Prateek
On Mon, Sep 26, 2011 at 2:49 AM, contact <[protected]@bagittoday.com> wrote:
Dear Mr.Prateek,

This is with reference to your e-mail.

We apologize for the inconvenience caused to you.
We would like to inform you that we have already forwarded your matter to the concerned department and your issue would be resolved as soon as possible. Hope you shall bear with us in this interim.
Please feel free to get back to us for further assistance.

Assuring you of the best possible services, always.

Regards,

Ajay Kumar

Executive-Customer Care

Bagittoday

Please quote your Order ID-[protected] in all future correspondence.

Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected]
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Saturday, September 24, 2011 6:50 PM
To: Response (BagItToday); contact
Subject: Re: Order id- [protected]

This is really unacceptable that after waiting for 9 days you are asking me to wait for another 7-8 days. This is extremely poor customer service, with suck kind of response I am not going to purchase any product from BagItToday nor will i suggest any of my known person to buy a product from you.

You should provide a compensation for such a delayed response. Firstly you send a faulty product and then it you ask for 15 days or more to return the product. I need this to be taken care of on priority else i have to involve consumer forum into it.

Regards,
Prateek
On Sat, Sep 24, 2011 at 4:33 AM, Response (BagItToday) <[protected]@bagittoday.com> wrote:
Dear Mr. Agarwal,
This is with reference to your e-mail.
Please accept our sincere apologies for the inconvenience caused to you.
We would like to inform you that we have taken the matter with the department concerned. We request you to kindly allow us with the 7-8 working days to resolve the issue.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services, always.
Regards,
Mikkey
Executive Customer Care
Bagittoday
Please quote your Order id- [protected] for further future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Friday, September 23, 2011 12:44 PM
To: response (BagItToday)
Subject: Re: Order ID-[protected]

Hi!

Can i expect a reply on this...


Prateek
On Thu, Sep 22, 2011 at 1:18 AM, PRATEEK AGARWAL <[protected]@gmail.com> wrote:
Hi!

I have not received any call regarding the reverse pick of my faulty handset, I have been calling twice or thrice to Bagittoday customer care for the followup on the same and they tell me that by today evening you will get a call from the person responsibe for reverse pick. I have not received any calls and its very frustrating that it takes so much time to arrange a reverse pick for a faulty product that you sent me. You should have taken responsibility of this case and would have taken it on priority.

Hoping a timely and positive response.

Regards,
Prateek Agarwal
#91-[protected]
On Sun, Sep 18, 2011 at 3:49 AM, Response (BagItToday) <[protected]@bagittoday.com> wrote:
Dear Mr. Agarwal,
This is with reference to your e-mail.
We apologize for the inconvenience caused to you.
We would like to inform you that we have already taken the matter with the department concerned to arrange reverse pick up of your order. Hope you shall bear with us in the interim.
Please feel free to get back to us for further assistance.
Assuring you of the best possible services always.
Regards,
Chandra Mohan
Executive-Customer Care
Bagittoday
Please quote your Order ID-[protected] in all future correspondence.
Note: In case of any queries not related to the discussion in above e-mail should kindly be emailed to [protected]@bagittoday.com or call us on[protected].
________________________________________
From: PRATEEK AGARWAL [mailto:[protected]@gmail.com]
Sent: Thursday, September 15, 2011 3:49 PM
To: customercare; contact
Subject: Fwd: Order Information Bag It Today - Faulty product

Hi!

I have purchased a Backberry phone through Bagittoday and yesterday i.e. on 14th November i have received the shippment. I am facing some issues in my Blackberry phone like the screen is getting black again and again and rebooting or removing and replacing the battery is not helping. Kindly provide the replacement for my phone as it is faulty. The details of my order are mentioned in below mail.


Regards,
Prateek Agarwal
#91-[protected]