[Resolved]  Bagittoday (Reebok Shoes) — Delivery of Defective Shoes & non-processing of Refund

Address:

Mumbai City, Maharashtra

Dear Sir,

I purchased Reebok Dhoni Trainer Shoes (plus Free MTV watch) on 9th February. I received item on 17th February 2012. Item received was totally different from the description mentioned in the website and it was used too. Post discussion with Bagittoday Customer Care Representative (over phone), I returned the product at my own expenses. Later on I received a mail from that they have received MTV watch only and haven't received the shoes. When I contacted courier company, they were able to show me Delivery Receipt indicating weight, date of delivery along with the signature of Bagittoday Warehouse person. Now even after sending various reminders, Bagittoday is not refunding the amount and replacing the shoes. They claim that they haven't received the item and asking me to contact the courier company. Courier company is claiming that they have got Delivery Receipt indicating weight, date of delivery along with the signature of Bagittoday Warehouse person. As per the policy of all the major online shopping company it is their policy to check the item at the time of delivery. If they are expecting their customer to follow it, why aren't they. I had sent an application along with that returned parcel, company should have open the parcel and match the items with application. Now company is asking me to contact courier company which I can not do as Bagittoday has signed and received the parcel. Bagittoday has also declined to take any further action. My 2999 Rs as well as more than 20 days are wasted in this process. Still I can not see any action.

Kindly help.

Regards,
Mahesh Giri