[Resolved]  Bajaj Cooking Gas Stove — Gas Stove Button Broken

Address:

Thane, Maharashtra

Hi,

I had purchased Bajaj Gas Strove on 15th June 2010 from Sangam Steel (Bajaj Dealer) in Vashi Sec 15 opp of Warana Dairy. Within three month of purchase, i had complaint twice of the Gas Strove issue.

1. The first complain was in the month of July. The Gas strove provided had leakage. As per dealer we need to contact call center as they do not look after for this. Then i called call center and register complain. The TAT for the complain to be attended in 2 working days. Imaging gas strove having leakage and taking two working day for technician to come. I had to struggle and get it done in one day after calling call center, then taking number of technician and then getting it done.

2. The next complain i logged complain on 10th September 2010 (Complain no:- 418585) the button has been broken. Complain been logged on Friday, the commitment given by the call center was two working days which should have attended on Monday max. However, no one turned on Monday. I waited till Wednesday i.e 15th Sept 2010 and called the call center and Spoke with Shweta. She committed someone will be send next day. Next day till 6 PM no one turned up. Then i escalated to Mr Singh (No-[protected]) and he said he will call me back checking the technician availability. Engineer came @ 6 :30 name Ramesh. The worst parts comes here. He was not updated about complain which i logged as Gas strove buttons has been broken. So he did not brought button with him. I informed Mr Sigh in front of the technician. Singh then committed he will be calling me tomorrow morning and update when the technician will come. Mr Singh being Manager did not called me entire day. I called him in the evening and informed that no one had came to my place since morning. Today 18th Sept 2010 one technician came with some old plastic button as replacement which looks like will get damage in few days.

First the TAT for gas strove of two working days itself is wrongly. Describing the TAT they are not providing service in the defined TAT. When asked Mr Singh to provide replacement of the equipment he was not ready as only buttons are not working for which they do not provide replacement. I explained him that within 3 months 2 issues has been arise then what is the guaranty of the equipment for the next use. Singh had replied that any further issue we will send the technician. That means we had to log complain and again and again technician to get it resolved. They don't even understand how critical the issue can happened if Gas strove is having problem. This may also lead to fire.