Bajaj Electricals - Electric Iron — MISSING CUSTOMER CARE

Dear Sirs,

Pls. raise your level and address your mail to their technical service Director / Manager etc by getting the mail address from their any regional office / zonal office etc. Big company's top bosses always take care about the complaints. But since the down below officials don't take up the matter to the highest level, the consumer/customer always suffer.

But once this is brought to their notice, things will move very fast which you will realise personally. People will call you over phone / mobile etc., and ask for the full details. This I have seen practically in my life. Officials in the departments do care little about such problems, but higher authorities of any big companies will not allow the customer to suffer. Pls. write to Technical Director of Bajaj Electricals. You will really find the difference.

I have purchased an induction cooker, model Majesty [1CX7] on 16.10.2010. After one day, there was heating problem and lodged complain at service centre. They have repaired by replacing circuit board. Just after two days same problem has been noticed. Again I have lodged complain. But no action has been taken. Service Centre people who have attended the complain are telling that this type of problem are very rare. I think, there is manufacturing defect. If a customer faced this type of problem after purchasing a new goods, the reputation towards the company's product will hamper. From my view, as a customer, the product must be replaced with new one immediately to sustain good customer-company relationship. My Personnal details is Name - Ujjaleswar Behera, Qr. No. D/154, Sector-18, Rourkela-03, Sundargarh, ODISHA, Pin-769003, Mibile-[protected].