[Resolved] Bajaj Electricals - Geyser — Leakage in Geyser | |||
Sir, Our Bajaj 15lt Geyser, which is not even a year old .. starting leeking badly on April 20th 2010. I have lodged a complaint with Bajaj Electricals (Complaint no.364617) on that day itself. On 24th of April, a representative from Bajaj visited us and informed us, that the Tank was damaged and needs to be replaced...which after repeated followups and false assurances, was done on May 13th.However, the leakage dint stop and the representative informed us that the new tank is also damaged!!! Till date, I have been following up with the Bajaj Electricals Customer care center (Mr.Naval) and R K service center daily but the geyser has not been repaired or replaced. With such disgusting services.. I wud like to warn all the customers, that buying a Bajaj appliance is going to be the beginning of a Mental agony for them. "PLEASE DO NOT BUY ANY BAJAJ PRODUCTS" Sunena A [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 7 Comments | |||
Comments
The same is case is with me. I have purchased Bajaj gyser of 25 litres in Nov 2009. There was leackage in Feb 2010. The tank replaced after one month. Again leackage obsrved in May 2010 which is yet to be repiared. My suggestion too. don't go for any product of bajaj.
Ravi - RBD
[protected]
20.07.2010
Ravi - RBD
[protected]
20.07.2010
To all,
The same problem happened with me also, I bot a geyser 25ltrs on jan, 2010. On the month of may it started leaking, I immediately launched a complain. The service person came and repaired it, but the machine was not fixed properly. On the month of october, the power points inside the geyser burst of. I launched another complain on 18.10.10. After many followups one service person attended on 27.10.10.He came and surrendered that he knows nothing technical about the machine. due to shortage of persons he was send forcefully. next day another person came and took the geyser, saying it will take 2-3 days to repair it. But till date we hv not recieved it. Dialing to the service centre, they constantly replied that the machine is ready and it will be delivered that day itself.
It's just a fake thing they r continuosly taking about.The service centre is near Shahpur colony, newalipore. So if any body residing near, please dont respond to this centre.
The same problem happened with me also, I bot a geyser 25ltrs on jan, 2010. On the month of may it started leaking, I immediately launched a complain. The service person came and repaired it, but the machine was not fixed properly. On the month of october, the power points inside the geyser burst of. I launched another complain on 18.10.10. After many followups one service person attended on 27.10.10.He came and surrendered that he knows nothing technical about the machine. due to shortage of persons he was send forcefully. next day another person came and took the geyser, saying it will take 2-3 days to repair it. But till date we hv not recieved it. Dialing to the service centre, they constantly replied that the machine is ready and it will be delivered that day itself.
It's just a fake thing they r continuosly taking about.The service centre is near Shahpur colony, newalipore. So if any body residing near, please dont respond to this centre.
khaitan geyser — leakage
we buy two months back this gyster swh 15 lts. batch ijAND THE GYSER IS LEAKED BUT NO ONE ENTER THE COMPLAINT
RAKESH ANAND
[protected]
I would like to bring to your notice, that I have been very upset with the way bajaj handle their customers.
I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of bajaj products are not upto standard.
What tops it now is that in spite of making several complaints to bajaj call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.
Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency of situation.
On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].
S R agency has been very difficult to get on phone and whenever they pickup their technician says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.
You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 day.
So my suggestion is buy bajaj geyser at your own risk.
I have had two geysers from bajaj for the past one odd year and already I have had to replace the body of both of them and also the heating element as well as the thermostat for both. This makes me understand that the quality of bajaj products are not upto standard.
What tops it now is that in spite of making several complaints to bajaj call centre, on 12 Dec 2012 vide # 1966192 and again on 18 Dec to remind, 25th Dec again to remind and one final on 27th dec when they gave a new complaint number since the old one was cancelled due to time vide # 2023272. The repair is still not carried out.
Although both the geysers are in warranty, we had to get one geyser repaired from a local vendor by paying money from our pocket due to the urgency of situation.
On 27th Dec I was given the name of Area Manager Mr Shashi Ranjan- who's number is [protected] /[protected] who I called and was told that he is apologetic and service will be carried out today itself. He also gave me the contact number of some S R agency (Sarvesh) who does the service for Bajaj[protected] / [protected].
S R agency has been very difficult to get on phone and whenever they pickup their technician says will come in 1hr. To my surprise that 1 hour has not come in the last three days. Since yesterday he has been not receiving calls and immediately when I called from another number he picked up and said today is holiday and refused to give his name for a complaint against him and was also abusive.
You know with the cold wave in delhi, what does a non operational geyser mean for the past 18 day.
So my suggestion is buy bajaj geyser at your own risk.
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Sincerely,
Rajesh B.V.