[Resolved]  Bajaj Finance / Sony Camera — bounce cheque charges

Address:

Pune, Maharashtra

Mr. khatawkar Shriganesh, Pune
25.07.2012

Respected Sir,

I purchased sony camera worth Rs. 14599 /- from Dass Electronics, though Bajaj Fianance. ( receipt attached ) I repaid its all Emi. in time. I lost documents in my home shift regarding the loan agreement and I have no account details. nos of the same at present
After wards last year I also purchaed another two products i.e home theatre and oven from LG showroom on Bajaj finance. amounting 32,000/- , of which I paid the same before time
.
Last year there was a phone call only through Bajaj Finance regarding the amount to be paid for camera , on acount of cheque bounce charges . While I requested to give me the details at my postal addresses to confirm it , but they were said that the executive will come to recover the amount and you keep the same ready.
Afterwards there was no single letter on a phone call . Yesterday I got the call again for the same reason and said to keep the amount of 2250/- at your home. While I again asked for the details regarding A/c no and other details in brief they clearly denied and only said to keep the amount ready.. I given the reference of the another loan issued by Bajaj Finance , and asked the madam why your firm sanctioned the new loan prior to recover the old dues when I was defaulter to the loan for camera, why you given me the another loan of 32,000/-. and you can recocer that dues prior to giving me the new loan. She replied that I dont know.

It was not at all expected by the lending organisation. Then I asked the name of the caller, the details of the call given below.

PHONE NO : [protected] , today - wensday at 12.40 pm , as on 25.07.2012 caller name - Janaki Madam.

Yesterday I requested on the same phone call that if you given me the details regarding the loan A/c no I can pay the same in Bajaj Finance at wakdewadi branch, she denied to tell all the details and was forcing to pay the amount with our executive to whom we are sending at your home. It is a matter which I doesn't know why they are spening such a long period and by calling me ones a year and after 3 years period such a meaningless replies are providing so easily. It may be due to earn interest on dues to earn while showing that the lending amount is being given on 0 % rate of interest.

Sir this all minds very toruble some to treat this way to the regular customer, what they expect exactly I didn't realise.

Instead what a genuie customer can expect from such organisation that they may send a copy of letter in writing to recovewr the correct dues at their address and provide them the details and then to recover the same.

Expecting justificable action please sir.

Thanking you


Mr khatawkar shriganesh;
Pune.