[Resolved]  Bajaj Finserv Lending — cheating and played with feelings

Pre approved loans are not absolute and always depends on other factors like provided documents also. As per standard procedure you must get sanction letter and comply some formalities like signing agreement & furnishing chq/ecs to get the disbersment

If you have already done above then probably you have to visit their concern branch with written complaint and document it.

Whenever u talk to customer care always ensure to note name of executive, service request no., date and time for future record.

Rj
www.debtandcare.com

Bajaj had given me a loan for LCD TV & after successfully completed my EMI's, they offered me Personal loan of Rs. 63, 000/- with interest of 2.05 %. They collected all the documents and completed all verification. Finally collected 4 Cheques A/c Payee for ECS payment on dated 25.01.2011 but till date I have not received any feedback of my loan.

I want my cheques return or otherwise I will definitely take further steaps.

Name : Chanchal C. Bhandage
Mail id : [protected]@rediffmail.com
Contact No : [protected]

Hi, my name is Payal Salvi and my loan account no. is 5770PL00100792. I too am going through the same experience with Bajaj, I had an option of the EMI card on my Personal Loan login. I thought the Idea was nice and hence I went ahead and applied for this card by paying Rs.199 but for some reason it showed me payment failure. So, I tried it one more time but it again showed me payment failure. I thought about doing this next day as I anticipated to be some error on their Website, now the next day again I tried this 3 different times but it did not go through. I thought of doing it with a different Debit Card that I had and I tried twice again with that card, but no success. I am trying to reach Bajaj for the same and even wrote on the Experia page and also sent them e-mails on their (wecare) email address, but no reply from them. When i checked it with my bank they said that all the transactions have gone though and the money has been taken out of my account 5 times from the first Debit card and two times from the other Debit Card. This means practically I paid them almost Rs.1400 for an EMI card. When I called their Mumbai Office at Nariman point they told me they cant help me in this case and I need to contact their Pune office for such grievances and provided me with the no. for the same. When I contacted them a lady informed me that the money has not been credited to their Bajaj account and this is showing as a Floating balance and this will be automatically be credit to my respective accounts within 4 days, today is the 6th day and still I am calling them up. Now these people at Pune office attend my phone and keep me on hold for more than 10minutes and I finally get frustrated and hang up the call. They are making me call all the branches and I get the same answer from every individual I speak to stating they cant help me in this situation, when I asked them to connect me to a Manager they told me he is busy and he will get back to me. I have waited for the entire day and finally called them back at 5pm, they are playing hide and seek by not getting the Manager connected and as I said keeping me on hold for more than 10mins. This is a sheer unprofessionalism and pathetic customer service I ever experienced in my life. Even their customer care no. has only IVR options and no LIVE PERSON I can speak with. I also entered several options so that they can call me back as per their IVR message, and they even got back to me for a NEW LOAN. When I asked this individual about my complaint he said he cant help me and some1 from the concerned dept. will get back to me. This is really ridiculous and frustrating, the new customers applying for a Loan get a prompt response and resolution and people like me who have been customer with Bajaj Finserv Lending for more than 2 years now have to go through such an experience. This is a last written communication from my side and also a final warning to Bajaj Finserv Lening if my money is not credit back to my bank accounts, I will forcibly have to take a Legal route and I have more than 3 lawyers in my family.
I really want to get this taken careoff in a subtle way, but if Bajaj is going to frustrate me like this everyday then I dont have any other option left but teach them a lesson and setting up an example to all the customers who are going through such experience with Bajaj Finserv Lending, no matter how big the company is, they cannot play with your money and the service commitments.