[Resolved]  Bajaj Pulsar 150 DTSi — Worst Customer service and the quality of the Bike service

Complaints regarding worst bike service and the quality of the spares of bajaj pulsar.

Hi My name is K.Kavi jayaprakash . i own a pulsar 150cc i bought this bike on 2007 jan .
the bike has a warranty (Extended) till 2011 jan.
till date i use to service my bike in bajaj show room vellore(VDS SAYAR).
The maintainance cost of my bike is average of 900 per month.
They will be changing the parts and charge me 1000 per month.
even then im satisfied to pay the money for my bike but the worst part is the quality of the service.
VDS SAYAR Vellore is the main dealer for bajaj in vellore. They doesnt have good Mechanics who has good knowledge about the bikes.
They doesnt even have receptionist who knows about the policies of the replacement or about the rules and regulation of the warranty.
Every time if a spare is to be changed i had to fight for the warranty.
And every time i need to explain about the warranty and what it means to them.
Am i a trainer or a customer.
If im paying for the new spares all the work will complete in a day.
If i want the same spare to be replaced with warranty Then comes the problem.
I have to call customer complaints. Have to wait for the reply from Customer Complaints.
After that the Dealer(VDS SAYAR) has to wait for the new spares for a week. after that they will replace it with very hard feelings.
why this happens when it comes to warranty alone.
bike with maintainance cost of Rs 1000 per month is it worthable.
and even if you do all service in Bajaj Show room you will not get spares in warranty.
Where is the word Customer here.
Hamara bajaj song is good so we can give a award for the song , But Getting an award for Customer satisfaction.
Bajaj Management should take Necessary action regarding this and they should teach their dealers about Customer Care.
And they should teach them what the customer satisfaction should make a difference.
Even now i let my Bike fro service . Engine fault They said(VDS Sayar ) They will call me. i left my bike on saturday evening.
i didnt even get a call till tuesday and i have to call them now.
18 th aug i did service . the left indicator sensor was not working. after the service the right indigator sensor also not working.
this is the best example for the service.
Still waiting for response form bajaj(VDS SAYAR).
they will say they wont replace the engine Under Warranty. have to Call Customer Complaints.
every time i have to call Bajaj customer complaints to make things work.
Is there any way to take action against this .
or is there any one we can make a complaint about this.