[Resolved]  Bajaj Service Center(Jhansi) — ragarding cheating in bike services......

I had given my bike on11/09/2009 in the service center for serviceunder the FREE service scheam provided by the company itself.
I found no. of complaint mentioned below after the service of my bike-
1>The self of my bike was not functioning properly.
2>The HORN of right side was not at all working,which was absolutely OK before service & no problem was mentioned in thier jobcard as such.
3>The average of my bike had gone down.
4>I paid for the BILL whatever it was,which included ADDITIVE OIL & it was not put into my bike.
5>washing of my bike was not done properly & dust scratches was as it after washing of my bike....when I made complaint for this DUE washing had being written on my bill.
6> many more.......
Due insufficient time due my class I could not visit the service center instantaneously after these problem came into my notice but had made a complaint soon into service center on phone into their REGISTER....
I went home in DIWALI after my exam got over & when came back, I visit to the service center with these complaint where they just corrected for the bike self problem & had put the additive oil in my bike.......when asked for the HORN problem one of the EMPLOYEE named(VIVEK MALYA) & MECHANIC (JAVED) start misbehaving with me saying- We r not here to solve problem & not to create problem & it's your fault we r not responsible ,Which was supported by MANAGER (JAIPAL) in their tone.
VIVEK also stated that-"consumer forum me jane se koi fayda nahi....hazaro case pade rahte hai ek aur sahi.....hame koi fark nahi padta"......& they start misbehaving......sir a lot of complaint r there but no is here to hear those complaint...pls HELP~~~THANK U
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I'm very ANGREE with their behaviour...PLs HELP
Hai, My name is Shyju.I am from kerala.I am using a Bajaj 200 pulsar and its been 11 mnths that i m using this vehicle...i am obviously screwed up by ur service centers...they are really lute and plundering ur customers...my friends and brothers are also facing these same problem...recently i had a front disc issue...a "tick tick" sound is coming from front disc and u can understand that its a serious issue...then i went to ur service centers to solve this issue in trivandrum, kerala(in DEEDI bajaj authorised cervice centers in Ayurveda college juncn)...its not the first time that i am facing this issue...intially i went to other one in kesavdasapuram(tvm).they told me that that is the problem of disc pad and i changed it...evn after that it repeats after 30mnts...pls take in to mind that i was there long away from ma home town...they are taking ma issue as a childsplay and acting like that.then without any hope i went to Ayurveda college DEEDI in tvm.that good for nothing service was trying to avoid me without checking ma prob.i tol him that i am coming from another district...he says that "we have no time to take care of it and we have lot of works to do"..even the technician was very rude to me...the manager told me that "u just go to nearby local workshop and find out what the problem then come back here...if the spare is available then we will try to arrange it and solve u"...pls understand that it will take just 5 mnts to findout ma problem..then i left that place...at last i wandered all over in tvm bcs of them and find a good local workshop.they checked ma vehicle and told me the problem.i paid for them...listen, even now i am having warranty period...then next day i went back to deedi in ayurveda college and told them ma prob.even then they were smiling at me with sacasm and told me the same dialogue that they dont have time...i told them abt the part that i wanna change...it was a "disc plate"(small two plates beside disc pad)...they told me that they wanna check the problem and they need Rs.100 for checking it...mind u that it is too small job by loosing two nuts...no matter whatever amtnt it takes...but they are still making me uncomfortable...at last without no hope i just went outta there without a solution...its very dangerous thing for me...even now in this very second i am still facing the problem and i am very unhappy with the whole bajaj service procedures...now i am ready go to any extend for solving this and to find a solun.no matter whatever amnt it takes...its really aweful...u r just making ur customers a clown...sorry to tell u that...bajaj is just pathetic...

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bajaj Auto
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    49%
    Complaints
    4834
    Pending
    0
    Resolved
    2341
    Bajaj Auto Phone
    +91 20 2747 6151
    +91 20 2747 2851
    Bajaj Auto Address
    Akurdi, Pune, Maharashtra, India - 411035
    View all Bajaj Auto contact information