[Resolved]  Bajaj.. Water Heater.. Shakti Plus - i — Water Heater Not Working Properly

Address:

South Delhi, Delhi

We have purchased a water heater model Shakti Plus –I, from Ms/ Ritwik Enterprises, D-213, Krishna Park, Devli Road, Khanpur, on 18/11/10. This Gyser has stopped working on 6/12/10 just after 2 and a half week of purchase...

The ill treatment from your company starts here...

1. The Customer care No. Printed on the booklet is wrong... [protected]... the executive on the other side says this no. Is only for the Mumbai customer..
2. The no. Given by your Mumbai customer care for Delhi[protected]... this no is always off... you can try now ....as well..
3. After calling up again the customer service executive says the no the no. Given to you was wrong and gives a new no.. 25258464... this is again wrong...
4. Then after fighting several times with the dealer (Ritwik Enterprises) finally one executive from your company visits our house on 16/12/10... he fixes something we don’t know what and the geyser starts working.. and again stops in the evening... !!!!!!!!!!!!!!!... when we call him up he says some part needs to be changed... and assures us he will get this done within a day or two... the name of the executive is Mr. Rajesh (M) [protected].. and he booked the complaint too. The complaint no. is 76 ... soon later even he stops picking up the phone...
5. Then after threatening Ms Ritwik of legal action against him.. Mr. Rajesh Speaks to us.. but no solution... now today he has given us a new no. To chase... of someone called.. Mr. Jha... (M) [protected]... till the time status is he is not picking up the phone...

Apart from this I would like to mentioned .. I called up your Delhi office no.. 25804644.. where someone very rudely talks and says this is not the call centre no.. and slams the phone...!!!! after calling again and again.. I have called 5 time.. to talk to that person.. and asked him at least if he can give me the call centre no.. the no. he gives is [protected]..(Mr. S.R.Pant).. this guys says the he doesn’t takes care of south Delhi... and gives another no. [protected].. (Jagdamba) says they will address the complaint.. but again... nobody is picking up this no...

Pls. Advise what to do...