[Resolved]  Bank of Baroda / ATM — Rs.3000/- not received but deduct from Balance

Dear Sir,
I have a Saving Bank Account No. [protected] with Bank of Baroda Udyog Bhawan Branch, Tilak Marg, C-Scheme, Jaipur.
On dated 19th Aug., 2009 I use Bank of Baroda ATM at M.I. Road and request for withdrawl of Rs.3000/- but niether money has been com out from machine nor print the statement. After again I request for withdrawl for Rs.10,000/- the money has been come out but no staement come out. I have doubt so next day i.e.20th Aug., 09, I checked with Branch then I found that Rs.3000/- also debited to my Account which I have not received that money from ATM. I complaint to the Branch in written on 20th day of Aug., 09.

After so many time has been passed but I have not received any reply from Bank. Thereafter the Bank officer also transfered to another branch, I approach to the new officer Mr. Khanna but he refused that he do not have any records of as such complaints then I again give the copy of complaint to Mr. Khanna on 5th Jan., 2010. Now more then months to the fresh complaint and almost seven months have been passed but still I have not received any reply.

I have read that there is a RBI circular ragrding the ATM complaints if the ATM complaints like Cash debited in Account and not credited in account within the 3 days of complaint there is provision of Rs.100/- per day would be given to the Account Holder as a compensation.

Please guide what can I do or whom to I contact in RBI, Please let me Know.

I can't believe that Bank like yourself can't have unattemped so long.

Hope for the solution,

With warm regards,

Ram Kishore Sharma
# 41, Ganga Sagar Colony,
Agra Road, Jaipur
Mobile No.[protected]