| Address: North 24 Parganas, West Bengal |
I hold Savings bank A/c No. [protected] in Bank of Baroda, Salt Lake, Branch Kolkata. In December 2008, Rs 30,000/- was fraudulently removed from this account through net- banking. The cause for this is the highly insecure net-banking facility offered by the Bank of Baroda which had absolutely no security features at that time. However, the money was traced to A/c No [protected] at Bhimavaram branch of Bank of Baroda in Andhra Pradesh belonging to Duvvada Rajesh Kumar. This account with the recovered money has since been frozen.
After many written complaints, I was asked for Indemnity Bond about a year later, which I submitted in November 2009. After a few months more (February 2010) I was asked to get a "Police Investigation Report or Court Order" by the Bank. The local Police (Bidhannagar East) refused to register complaint against such an 'old' incident, even trying to say that these cyber crimes should be reported elsewhere. After pursuing a lot, I succeeded in filing a general diary and submitted the GDR number to the Bank. (I was even told by the Police that no investigation will be carried out on this.)
So, Bank of Baroda has acknowledged the fraud and the money has been recovered (by their own admission) and is presently lying in their sundry A/c. They are simply withholding my hard-earned money, in fact, illegally.
Strangely, Bank of Baroda refuses to accept that this fraud could happen only because of their insecure system. Instead, they accuse me of 'compromising' the password !! They keep asking for a Police Investigation Report and after 3 years which have passed since my money was stolen, that report is certainly not forthcoming as far as I can see. Being a high school science teacher, I neither have the time nor the resources to run around. I am beginning to lose hope of getting my money back.
Aug 13, 2020
Complaint marked as Resolved 
Bank of Baroda — HARRESHMENT BY THE BANK
sir, my complain against bank of baroda credit cards.first the agent of the bank sold us cleverly& forcely credit card with telling any charge or late charge,service charge.our card no [protected].we used the card 5,000 in cash and 25,000 our card limit was 30,000.we deposited 1540 rupees on 20/12/2005, 2000 on 6/3/2007, 2000 on 9/7/2008, 1000 on 9/8/2008, 1000 on 1/11/2008, 1000 on 3/1/2009, 1000 on 1/4/2009, 1000 on 1/6/2009, 1000 on 22/7/2009, 1000 on 2/8/2009 til this date i paid 12,540 but the bank said you have to pay more than 1,00000.we requested them we had done settalment with the bank 39,000 rupees our balance money we had to pay now 27000.but after settellment on19th feb 2010 they again send a letter demanded 93 thousand rupees with many a service charge and late charge and bank is saying we are gonig to the court til 31 march. so sir i am belongs to lower middle class family and bank is doing harreshment with us on phone and letters.please sir save us of this financial harreshment.and do some thing immediatly against the bank. i,ll very thankful for you DEV ANAND