[Resolved]  Barclay Credit Card — Heavy charges on small usage

Dear sir i have used the card twice only and made payment also now they are claiming big amount
as well they have sent big team of goondas to my house for claiming money
Please reffer the mails i written to them several time as follows
Today when called up there customer care there is no rensponsible answer from there persannels at there end
Thre fact is that i was not interested in this card they forced to have it make me a target for making big some
Requesting you to interfare in the matter and resolve the issue
My Card Number is
[protected]







Dear Sir

I have written earler also regarding the same again i am writing

Due to your unformal services i could not use your card

once i made mistake o[censored]sing the same i paid the amount with fine also in consultation with your teliphone marketing executive

still you are mentioning some amount i don not understand why are you interested in troubling the customer who does not interested in using your card

Requesting you stop all the account and to verify the amount used and paid to you

Sorry to tell you i am regrating for having card from you



I DO NOT UNDERSTAND HOW THE HELL YOU ARE CLAIMING WORLD CLASS BANKERS

IS THIS THE WAY TO DEAL WITH CUSTOMER?

Regards

Jagdish



--- On Wed, 18/6/08, Jagadish Aiholli <[protected]@yahoo.co.in> wrote:


From: Jagadish Aiholli <[protected]@yahoo.co.in>
Subject: Re: Barclaycard E-Statement
To: "Barclaycard.Service" <barclaycard.[protected]@Barclays.net.in>
Date: Wednesday, 18 June, 2008, 2:50 PM

Dear Sir

I have written earler also regarding the same again i am writing

Due to your unformal services i could not use your card

once i made mistake o[censored]sing the same i paid the amount with fine also in consultation with your teliphone marketing executive

still you are mentioning some amount i don not understand why are you interested in troubling the customer who does not interested in using your card

Requesting you stop all the account and to verify the amount used and paid to you

Sorry to tell you i am regrating for having card from you

Regards

Jagdish

--- On Fri, 18/4/08, Barclaycard.Service <barclaycard.[protected]@Barclays.net.in> wrote:


From: Barclaycard.Service <barclaycard.[protected]@Barclays.net.in>
Subject: Barclaycard E-Statement
To: [protected]@YAHOO.CO.IN
Date: Friday, 18 April, 2008, 4:28 PM

Dear Barclaycard Customer,

Please find enclosed your Barclaycard statement. Your physical statement will reach you at your mailing address within 7 working days.

MAKING PAYMENTS

You have 4 choices to make your Barclaycard payment:

1. Online Payments on www.barclaycard.in through any of the 9 partner banks we have signed up for this service. Net Banking Username and Password of the partner bank will be required.

2. Visa Money Transfer through a Visa Debit Card

3. Dropping a cheque at any Skypak Dropbox or Bill Box. The list of these drop boxes is updated on www.barclaycard.in

4. Signing up for the Electronic Clearing Service which is an auto debit through your Bank Account. The form can be downloaded from www.barclaycard.in in the "Downloads" section.

PASSWORD LOGIC

To open this statement, you require an 8 character password.

Your password consists of the first 4 letters of your name followed by last 4 digits of your Barclaycard Number. The password is case sensitive, and the first 4 letters of the name will have to be entered in Upper Case.

E.g. If the name in your account is Manish Sinha and the last 4 digits of the card number is 0690 then your password will be MANI0690. If the name in your account is Dr. Manish Sinha with the same card number then your password will be DR.M0690. Do not enter any spaces between your password.

To open this secure encrypted file, all you need is Adobe Acrobat Reader version 6.0 or above. If you do not have any of these versions, please click on this link www.adobe.com/products/acrobat/readstep2.html, to download the free version.

Please note that you would not be able to open this file with any version lower than Adobe Acrobat Reader 6.0

You will not be able to 'Reply' to this email. You can E-mail us on [protected]@barclaycard.in. for any queries.




Warm Regards.


Yours sincerely,
Manager - Customer Service
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Aug 14, 2020
Complaint marked as Resolved 
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Comments

Sir,

I am the customer of your Barclay card having card no [protected], I am totally fad up by your CCR’s because there is no single & stable wording of customer care representative of Barclays. They are not for the custmer, they are trained go get payment from the custmer in any way without solveing or hearing the issues they have thats why the custmer ignore the phone call made by them.

I have two issues with you

I received a call from your customer care on near about 20th may that your outstanding is "18000" we converted it into reducing EMI of 1757. You have to give a cancel cheque and signed a ECS form. I ask for the coming payment on due date she said not to pay & your card going blocked if you need card you can apply another card.
After 2-3 days person come and collected the cancel cheque and signed the ECS form and he also told me there is no need to pay the coming installment. Then I clarify with your Gurgaon customer care they assure the same.

I didn’t receive any statement from your side last month and not for this month. After arguing many times with your CCR send me the statement and solve the above issue I will pay the payment & every CCR assure me to send the statement. When i complaint for the statement (ref no. 1795621) on 4-5th June, then I receive the statement of April-may on 22nd June in night.
In between near about 20-25 CCR force me to paid the payment, I always told them to solve the above issue but no one solve it not a 1 percent, always says first pay the payment. Nobody wants to listen the problem of the customer. And I think that there is no coordination between your any CRS, they didn’t update anything which the customer says to them every time i have to discuss same issue with every CCR who call to me. We have to repeat every time same thing to every CCR.

I receive the April-May statement on 23rd so I paid it through net banking on 24th June and the details are below.

I will pay the latest month amount when I receive the statement, and it would be without any plenty because your CCR made me confuse and lack of statement.

If this is the way to treat the customer then I will be grateful if you block my card so there would be no relation in future with Barclays. Requesting you stop all the account and to verify the amount used and paid to you. In future I will never refer in my circle to carry Barclays card only because of Customer Care.

Transaction Status:
Success

Transaction Reference Number:
MHDF[protected]

Transaction Date and Time:
[protected]:44:35

Barclaycard No.:
XXXX XXXX XXXX 9157

Email:
[protected]@gmail.com

Mobile No.:
[protected]

Payment Amount (Rs.):
1500.00

Pay from:
HDFC Bank NetBanking


Thanks & Regards
Dinesh Pandey
Barclay Gold Card
[protected]

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