Comments
Same here I am facing the same problems with my credit card
i too was facing the same problem, by after
that when i refused too pay the payments, and writing an complaints in [protected]@barclays.com and call center( they can't help) i got a reply as
Dear Customer,
We refer to your recent communication regarding the charges billed against Barclaycard Priority Circle offer.
At the outset, please accept our sincere apologies for the inconvenience caused during the course of your recent interaction with us.
We confirm having cancelled the Barclaycard Priority Circle membership and have arranged to credit your card account with the following charges:
Barclaycard Priority Circle Membership Fees: Rs. 6000.00
Late Payment Fee: Rs. 600.00
Debit Interest: Rs. 281.71
Service Tax on the above calculated at 12.36% will also be reversed. The above credits will reflect in your subsequent statement.
We hope that your issues have been resolved to your satisfaction. We look forward to your continued patronage and support to help us serve you better.
Should you have any further queries or clarification, please do feel free to write to us at [protected]@barclays.com and we would be glad to assist you.
You may also call us on the Barclaycard Helpline numbers mentioned below
We assure you of our best attention at all times.
Yours sincerely,
Customer Service Executive
that when i refused too pay the payments, and writing an complaints in [protected]@barclays.com and call center( they can't help) i got a reply as
Dear Customer,
We refer to your recent communication regarding the charges billed against Barclaycard Priority Circle offer.
At the outset, please accept our sincere apologies for the inconvenience caused during the course of your recent interaction with us.
We confirm having cancelled the Barclaycard Priority Circle membership and have arranged to credit your card account with the following charges:
Barclaycard Priority Circle Membership Fees: Rs. 6000.00
Late Payment Fee: Rs. 600.00
Debit Interest: Rs. 281.71
Service Tax on the above calculated at 12.36% will also be reversed. The above credits will reflect in your subsequent statement.
We hope that your issues have been resolved to your satisfaction. We look forward to your continued patronage and support to help us serve you better.
Should you have any further queries or clarification, please do feel free to write to us at [protected]@barclays.com and we would be glad to assist you.
You may also call us on the Barclaycard Helpline numbers mentioned below
We assure you of our best attention at all times.
Yours sincerely,
Customer Service Executive
Card No.[protected]
I am using the above card of barclays bank from one year. I have dropped a cheque rs. 500.00 in skypack drop box at Petrol pump kalakaji bharav mandir on[protected] where as my due date is[protected]. i received a sms on[protected] from barclays that they have not received the cheque. I have talked to customer care they told me i drop again a cheueq and they will reverse the late payment if any. I droped the cheque at Barclays Bank Nehru Place. They received both of the cheque on 14th & 15th october(As they said). They are not reversing the late payment where as i have droped the cheque before the due date. I have mailed so many times every time they were writing we will revert back within the 7 days. Today i have received a mail from barclays
they written they are unable to revert the late payment. I have paid all oustanding except the 500 + interest charge where the 500 is the late payment and its interest. They are harrasing me. They are not taking any response. I am totaly tense about this. I have paid regularly the balance amount. Today i have written :-
I refere to your email dated[protected] having reference number [protected]. You have declared that you are unable to accede to reversal of late payment. Hence i am unable to pay the 643.10 (Late payment + Interest). I have paid Rs. 5090.00 and Rs. 303.00 vide my cheque no. 758759, 764491 respectively. I have dropped said cheque on[protected] at your Nehru Place Branch. In your mail you have written that you have only received Rs. 500.00 on October 17, 2008. Further i inform you that you have also received Rs. 500.00 on October 18, 2008. You can check the statement dated October 18, 2008.The statement shows clearly that you have received two cheque of Rs. 500/- each on[protected] and[protected] respectively. How can you say that you have received only one cheque in October Month. This is totaly unfair results. I want to clear that I cant pay the balance said amount. If you will not reverse the said amount then i will break the relation from the bank. I want to keep the relation with the bank for long time and use the credit card but i think this is not possible from your end. The amount Rs. 643.10 is not the big amount but due to this amount you want to break the realtion from me and presurised to stop the using the card. As my statement you can see i am the regular payee and i dont want to keep your money balance. I am paying regularly and just i am requesting you reverse the late payment but you dont want bto accept my request. I am totaly helpless to pay the amount. You can understand that due to a litle amount you are losting a customer. I am again requesting you to plaese reverse the said amount nad give me the grant to access the card in future. I am also requesting you to please inform me within the two days about your decission. If you have decided to unable the process the request then please inform me, then i will break the card and send to you at your Barclays Bank PLC, Post Box No. 11567, Nariman Point, Mumbai-400 021. I am also requesting you to please arrange a telephonic calls on my mobile [protected] from your higher authority representative within the two days. Kindly do the needfull at your ends. Chandra Mohan Mishra
earlier i have given the details as below
Statement Date 19/09/2008
Statement Period [protected] to[protected] Due Date 09/10/2008
Total Outstanding 968.82
Paid Vide Ch no. 980625 500.00 Chq Dt[protected]Drop At Skypack Vairabh Mandir
468.82 Petrol Pump, Kalka Ji New Delhi)
Paid Vide Ch no. 980626 500.00 Chq Dt[protected]After Getting SMS, and talked to
-31.18 Customer Care) The Customer Care Clearly told me it will
be reverse compl No. CAS-245399)
Statement Date 18/10/2008
Statement Period [protected] to[protected] Due Date 08/11/2008
Total Outstanding -31.18
Late Payment Fee 500.00 (Which is not acceptable by me)
Service tax At 12.36% 61.80 (Which is not acceptable by me)
15/10/2008 Purchase TIP TOP Carements 1025.55
15/10/2008 Purchase Reliance Fresh 127.5
18/10/2008 Debit Interest 27.19 (Which is not acceptable by me)
18/10/2008 Service tax At 12.36% 3.36 (Which is not acceptable by me)
1121.87
I have paid vide ch no. 980633 1122.00 Chq dt 31-10-08
-0.13
Statement Date 19/11/2008
Statement Period [protected] to[protected] Due Date 09/12/2008
Total Outstanding -0.13
04/11/2008 Purchase from Zevar Mahal 5400.00
19/11/2008 Debit Interest 45.17 (Which is not acceptable by me)
Service Tax at 12.36% 5.58 (Which is not acceptable by me)
5399.87
I have Paid Vide Ch no. 310.00
5089.87 643.1 (Which is not acceptable by me)
Debit Interest 269.08
service tax 33.26 302.34 (This Interest Also Calculated on 643.10)
5392.21 But I am Paying Aprox 21.00 Extra)
Paid Vd Ch.758759 5090.00
Paid Vd Ch.764491 303.00 5393.00
-0.79 Extra Paid
Kindly help me
Chandra Mohan Mishra
I am using the above card of barclays bank from one year. I have dropped a cheque rs. 500.00 in skypack drop box at Petrol pump kalakaji bharav mandir on[protected] where as my due date is[protected]. i received a sms on[protected] from barclays that they have not received the cheque. I have talked to customer care they told me i drop again a cheueq and they will reverse the late payment if any. I droped the cheque at Barclays Bank Nehru Place. They received both of the cheque on 14th & 15th october(As they said). They are not reversing the late payment where as i have droped the cheque before the due date. I have mailed so many times every time they were writing we will revert back within the 7 days. Today i have received a mail from barclays
they written they are unable to revert the late payment. I have paid all oustanding except the 500 + interest charge where the 500 is the late payment and its interest. They are harrasing me. They are not taking any response. I am totaly tense about this. I have paid regularly the balance amount. Today i have written :-
I refere to your email dated[protected] having reference number [protected]. You have declared that you are unable to accede to reversal of late payment. Hence i am unable to pay the 643.10 (Late payment + Interest). I have paid Rs. 5090.00 and Rs. 303.00 vide my cheque no. 758759, 764491 respectively. I have dropped said cheque on[protected] at your Nehru Place Branch. In your mail you have written that you have only received Rs. 500.00 on October 17, 2008. Further i inform you that you have also received Rs. 500.00 on October 18, 2008. You can check the statement dated October 18, 2008.The statement shows clearly that you have received two cheque of Rs. 500/- each on[protected] and[protected] respectively. How can you say that you have received only one cheque in October Month. This is totaly unfair results. I want to clear that I cant pay the balance said amount. If you will not reverse the said amount then i will break the relation from the bank. I want to keep the relation with the bank for long time and use the credit card but i think this is not possible from your end. The amount Rs. 643.10 is not the big amount but due to this amount you want to break the realtion from me and presurised to stop the using the card. As my statement you can see i am the regular payee and i dont want to keep your money balance. I am paying regularly and just i am requesting you reverse the late payment but you dont want bto accept my request. I am totaly helpless to pay the amount. You can understand that due to a litle amount you are losting a customer. I am again requesting you to plaese reverse the said amount nad give me the grant to access the card in future. I am also requesting you to please inform me within the two days about your decission. If you have decided to unable the process the request then please inform me, then i will break the card and send to you at your Barclays Bank PLC, Post Box No. 11567, Nariman Point, Mumbai-400 021. I am also requesting you to please arrange a telephonic calls on my mobile [protected] from your higher authority representative within the two days. Kindly do the needfull at your ends. Chandra Mohan Mishra
earlier i have given the details as below
Statement Date 19/09/2008
Statement Period [protected] to[protected] Due Date 09/10/2008
Total Outstanding 968.82
Paid Vide Ch no. 980625 500.00 Chq Dt[protected]Drop At Skypack Vairabh Mandir
468.82 Petrol Pump, Kalka Ji New Delhi)
Paid Vide Ch no. 980626 500.00 Chq Dt[protected]After Getting SMS, and talked to
-31.18 Customer Care) The Customer Care Clearly told me it will
be reverse compl No. CAS-245399)
Statement Date 18/10/2008
Statement Period [protected] to[protected] Due Date 08/11/2008
Total Outstanding -31.18
Late Payment Fee 500.00 (Which is not acceptable by me)
Service tax At 12.36% 61.80 (Which is not acceptable by me)
15/10/2008 Purchase TIP TOP Carements 1025.55
15/10/2008 Purchase Reliance Fresh 127.5
18/10/2008 Debit Interest 27.19 (Which is not acceptable by me)
18/10/2008 Service tax At 12.36% 3.36 (Which is not acceptable by me)
1121.87
I have paid vide ch no. 980633 1122.00 Chq dt 31-10-08
-0.13
Statement Date 19/11/2008
Statement Period [protected] to[protected] Due Date 09/12/2008
Total Outstanding -0.13
04/11/2008 Purchase from Zevar Mahal 5400.00
19/11/2008 Debit Interest 45.17 (Which is not acceptable by me)
Service Tax at 12.36% 5.58 (Which is not acceptable by me)
5399.87
I have Paid Vide Ch no. 310.00
5089.87 643.1 (Which is not acceptable by me)
Debit Interest 269.08
service tax 33.26 302.34 (This Interest Also Calculated on 643.10)
5392.21 But I am Paying Aprox 21.00 Extra)
Paid Vd Ch.758759 5090.00
Paid Vd Ch.764491 303.00 5393.00
-0.79 Extra Paid
Kindly help me
Chandra Mohan Mishra
Barclaycard company — harrasment for priority circle membership
I am regular holder of barclay card company credit card and paying regularly the amounts of my purchases against the card but I regret to write that since may-june 2008 statement they are asking me to make the payment of priority circle membership for which I have been refusing since the offer of this membership.The initial amout of membership was Rs 5618 including service tax in the May-June 2008 statement.Now in the october-november 2008 statement it became Rs11104 that includes Rs5618 membership fee and Rs5486 latefee, interest and penalty.Although my all the previous purchases against this card has been cleared in time and there is no dues at all.Inspite of that they are harrasing me to call on my phone and by sms.In this regard I have already sent e-mail to [protected]@barclay.com and cc to [protected]@barclays.com on 14th of december 2008.but there is no compliance till now from the company. kindly do the needfull and depriveoff me from this harrsement. This is sultan shaikh the credit card holder { credit card no [protected]}, has recieved the card statement on 5 jan for the last two months transaction . On which the due date was 25 dec 08 with the intrest charges of 600 rs. And i had called the custumer care so the reply the statement was not recieved by our end on 19 dec 08 and as i got the call on 21 dec for the confirmation of address for the barclays card centre and they told that the statement will be dispached with in 7 days that means after the due date. my query is why the statment not sent before the due date and sending the statement for nov-dec statement on jan with the intrest amt.And intially when i apllied for c card i got the confirmation letter which the address was [ SEWREE] instead of C.B.D BELAPUR, which the SIGMA courier has, so i am getting charge with the interst . So my humble request is to investigate this claim properly with the SIGMA COURIER and for your side thanx...
Dear Sir / Madam,
This is with reference to credit card no: [protected] which self (Ashwin Hirani) hold of Barcaly credit card.
Self called up the customer care in the first week of January & asked for minimum payment. I was informed that the minimum payment on my account is Rs. 3330 & some odd paise. So i made a online payment of Rs. 3340 on 6th January 2008 much before my due date on 08th January 2008.
Today i received a call from the collections department, phone number :+[protected] from ms. poonam, mentioning that i have not paid my minimum amount of Rs. 3370 and Rs. 30 is still pending. I was stunned as i was not given correct information by the customer service department.
First could you pls. let me know why my account was sent to the collections department when i have made each and every payment on time since the card has been opened. I understand that the account is sent to collections department only for regular defaulters and i dont have a single default payment on my account. Then why on earth was the account sent to collections ??? I am a regular payer of your credit card payments and it is a Insult & Disgrace to me that my account is with collections department.
Further, the fault was not at my end. I was informed that the amount is Rs. 3300 & odd paise and i made a payment of Rs. 3340. When i can make payment of 3340, you think i will deliberately default / not make payment for a petty amount of Rs. 30 considering that i have a clean account with no late payments of any manner till now on my credit card. Then why was my account sent to collections department to call up. I expect a formal explanation why the customer service / some other department couldn't call me up and discuss this instead of collections department???
Worst was the treatment given by the collections department to self. When i informed the same to ms. poonam and told her to give me her supervisor, she clearly mentioned that they have Team Leaders(TL) instead of supervisors. So, i told her to transfer this call to the TL. Hesitatingly and Unwillingly she transferred the call to Mr. Rahul Chauhan, Employee Id: 850321 who mentioned that he was a supervisor. I was surprised as i was told there is no supervisor but TL!!!
I was very angry at the way i was being treated by Barclays. It was not expected to treat me in this for a mere Rs. 30 which was because of mis-information by customer service. When i started questioning Mr. Rahul Chauhan in angry tone, instead of trying to find out what the issue was and trying to pacify me, he behaved in the worst cheap, horrible, rough, rude and disgusting manner with self. He said he will not transfer this call to TL and gave his id and full name. He clearly mentioned i can send complain to anyone and was not ready to listen to self and banged the phone on me.
This is the worst treatment i have ever received from any credit card company in the years that i hold credit card.
I wonder if in such rough, rude & obnoxious manner your company treats your customers for a mere Rs. 30 and if not then i expect an apology from Mr. Rahul chauhan for his behaviour & attitude.
Pls. note that i dont expect to be treated this way. Hence i will not make the payment of Rs. 30 and no further payments will be made towards the credit card, till i dont get an apology from Mr. Rahul Chauhan.
Hope strict action will be taken against Mr. Rahul chauhan for his ghastly behaviour and this kind of nuisance will not be repeated again.
Expecting your reply with apology from Mr. Rahul Chauhan.
Regards,
Ashwin
This is with reference to credit card no: [protected] which self (Ashwin Hirani) hold of Barcaly credit card.
Self called up the customer care in the first week of January & asked for minimum payment. I was informed that the minimum payment on my account is Rs. 3330 & some odd paise. So i made a online payment of Rs. 3340 on 6th January 2008 much before my due date on 08th January 2008.
Today i received a call from the collections department, phone number :+[protected] from ms. poonam, mentioning that i have not paid my minimum amount of Rs. 3370 and Rs. 30 is still pending. I was stunned as i was not given correct information by the customer service department.
First could you pls. let me know why my account was sent to the collections department when i have made each and every payment on time since the card has been opened. I understand that the account is sent to collections department only for regular defaulters and i dont have a single default payment on my account. Then why on earth was the account sent to collections ??? I am a regular payer of your credit card payments and it is a Insult & Disgrace to me that my account is with collections department.
Further, the fault was not at my end. I was informed that the amount is Rs. 3300 & odd paise and i made a payment of Rs. 3340. When i can make payment of 3340, you think i will deliberately default / not make payment for a petty amount of Rs. 30 considering that i have a clean account with no late payments of any manner till now on my credit card. Then why was my account sent to collections department to call up. I expect a formal explanation why the customer service / some other department couldn't call me up and discuss this instead of collections department???
Worst was the treatment given by the collections department to self. When i informed the same to ms. poonam and told her to give me her supervisor, she clearly mentioned that they have Team Leaders(TL) instead of supervisors. So, i told her to transfer this call to the TL. Hesitatingly and Unwillingly she transferred the call to Mr. Rahul Chauhan, Employee Id: 850321 who mentioned that he was a supervisor. I was surprised as i was told there is no supervisor but TL!!!
I was very angry at the way i was being treated by Barclays. It was not expected to treat me in this for a mere Rs. 30 which was because of mis-information by customer service. When i started questioning Mr. Rahul Chauhan in angry tone, instead of trying to find out what the issue was and trying to pacify me, he behaved in the worst cheap, horrible, rough, rude and disgusting manner with self. He said he will not transfer this call to TL and gave his id and full name. He clearly mentioned i can send complain to anyone and was not ready to listen to self and banged the phone on me.
This is the worst treatment i have ever received from any credit card company in the years that i hold credit card.
I wonder if in such rough, rude & obnoxious manner your company treats your customers for a mere Rs. 30 and if not then i expect an apology from Mr. Rahul chauhan for his behaviour & attitude.
Pls. note that i dont expect to be treated this way. Hence i will not make the payment of Rs. 30 and no further payments will be made towards the credit card, till i dont get an apology from Mr. Rahul Chauhan.
Hope strict action will be taken against Mr. Rahul chauhan for his ghastly behaviour and this kind of nuisance will not be repeated again.
Expecting your reply with apology from Mr. Rahul Chauhan.
Regards,
Ashwin
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I mhaving a BARCLAYCARD GOLD card no. [protected].
One of thr representative called me and gave me the proposal for Bar¢lay credit Card Priority Cir¢le membership.
But he din't gave us the information of the charges of Rs 5000 +service charges of 618/-which i came to know through the statement, i have not taken this offer & IHAD MADE COMPLAINT OF THIS TO CUSTMER CARE CENTER on tel number 67242222 on[protected] at 3.25 P M attending offcer Ms PARVINA BITRA as she was not intersted to listen to my complaint after reqwesting so many times she replied to me as i am taking your reqest but to no use bank will not listen to it &further nor she have given me the compliant number for this conversation hence you are reqested to cansell my card &if there is any outstanding amount accept this complaint amount which i am ready to pay by any cash ;cheqe draft ;NEFT This complaint i have lodged with dept :cncern' s.
Fyrther bank has charged me 2 times late fee chg of Rs 500/-each all though that was onr time bank mistake & anthotr time our of post dated cheqe which the bank has allready cashed for every Time minimum amount due was 150/- & 200/- inpast three months when you call any of the babk number they are busy, system is down, call later,
regards
surajkapoor
mob:[protected].