Address: | Ernakulam, Kerala |
sir,
1. I Mr Rati Krushna Samantaray, working in Indian Navy Procured one pair of sandal[protected], Salsa) from a Bata outlet (bata india limited,villaassery house, MG Road, south end,Peramanoor, Kochi-15) on 22.01.2011.
2. With in the warranty period heel of one of the sandal broken. for the same I went to the store on 16 Feb 11. The store attender told me to get the complain register in the customer care center in Bata Indai Ltd., 418/02 MG Road, Sector-17, Gurgaon,-122002 (Haryana) by phone or email.
3. 0n 18 Feb 11 I had registered the complain by Phone vide complain no20114840.
4. After the registration I had Contact many times to the Customer care and they told that the case has been resolved but the Shop from where I had purchased the sandal is not responding at all. Where as I had arranged a conversation between the Custoer care and the Shop attender. But since then the shop has not taken any actionand told that this is not his part of responsibility. Was this information helpful? |
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