[Resolved]  Bata India Ltd — SUPPLY DEFECTIVE SHOES

Address:

Ahmedabad, Gujarat

World famous BATA company is on the way of Cheating

World famous BATA company is on the way of Cheating




I have purchased one Jogging Athletic Shoe (power) Worth Rs. 1099/- from Bata shoe store, B.J.Complex, Ashram road Ahmedabad on dt. 27 june 2010 8.45 P.M. .

Due to lack of time and trusted BATA brand name, I have not checked properly at the time of purchased.
Taken and went to the home.

I was surprised while I checked shoe properly at home, that was one of the defective piece.

Photographs & bill attached.

After that when I visited BATA shoe store on dt. 29 june 2010, the sales person and manager told that this fresh shoe piece is supplied by the bata company and we haven’t any another piece to replace this shoe,
you asked for the company, when they supplied that model that time you replace that shoe.

Neither they replace the shoe nor refund the money.

So friends Be Careful when you purchase any goods from most trusted company like Bata .


I also sent a complaint at customer care at customer.[protected]@bata.co.in and tried to contact at customer care complaint via phone ::[protected] but not connected.

Let’s see what happen.










































Dear BATA Company Sorry for that,


But its a Matter of My Money.




Thanks
Regards
Amit Nimade

Comments
#1 | AmitNimade on June 30 2010 01:08:52
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#2 | AmitNimade on July 01 2010 21:47:46
Dear All,

The BATA Customer Care Service given me complaint no. 20103344 Bata dt. Jul 1, 2010 .

they will take 10 days for solving my problem, let's see.

If they failed to solve my problem then i have a option to go with consumer forum.

Thanks

Regards
Amit Nimade
#3 | AmitNimade on July 02 2010 20:38:38
Dear Friends
I have received that email from customer care Please see what they told me.
[protected][protected][protected]--------
from Customer Service <Customer.[protected]@bata.co.in>
date Fri, Jul 2, 2010 at 12:43 PM
subject RE: 20103332 Bata
mailed-by bata.co.in

Dear Mr.Amit,

We would like to inform you that we can only arrive to a resolution once the shoes evaluation has been done.

We have instructed the store manager to extend you the best possible support on priority. Hence, you are requested to please visit our Bata store at B.J.C, Ashram road, Ahmedabad.

Kindly visit the store before 15th July 2010.

We would request you to please carry a printout of this mail and cash memo along with your shoes when you next visit the store.


Please note that there is no cash refund.


Kindly note the reference number given above in the subject for all your future correspondence.

Therefore, do not change the subject line as this is your complaint reference number.
Regards

Customer Service Department
Bata India Ltd.

[protected][protected][protected][protected]
#4 | AmitNimade on July 02 2010 21:36:41
Dear Friends,
I shocked when i read that email, hence i replied to Bata Customer care

[protected][protected][protected]-------
Dear Sir/Ma'am

Thanks for your reply,

As in your email, that is clearly indicate that you can not refund my money as you thought that this is not a your dealers fault, means if i can spent a money for purchasing most trusted brand name shoe that is my fault. there is no customer satisfaction guaranty ,

what a nice surprise to receive a that type of email,

and all the time i have to visit bata shoe room for exchanging my shoe, it’s a very big tragedy to faith in most trusted BATA branded name.

as your email is clearly indicate that i m bound to purchase Bata shoe worth rs. 1099/- ,

dear sir its a not a good for any healthy organisation,

I know that may be it’s a dealer fault to selling defective piece with the price of fresh piece as there is the counter of also discounted piece and they earn more money from that type of piece. So you enquire that showroom also. Bcoz it’s a matter of your branded reputation.

I know that rs. 1099/- if I spent for jogging shoe not a big money for me as well as your company, but if you lose the faith of your customer may be harmful to your healthy Organisation.

Thanks for your reply as if the showroom replace my shoe with the fresh one I have no problem, but you will be think one thing that all the person not a free for that type of company fault.

A Little Advise by the smallest person to the trusted BATA organisation , that

you must be listen one thought of the greatest Indian Mahatama Gandhi “ The Customer is always right ”.

so if you believe in your customer satisfaction then you have to proved that you care to your customer also.

Thanks

With Warn Regards

Amit Nimade

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