Brihanmumbai Electricity Supply & Transport Undertaking [BEST] Complaints & Reviews

This is the mail which i had sent to Mr.Om. Prakash Gupta at his mail id ([protected]@bestundertaking.com) on
27 th April regarding the non functional Electronic digital Board ( led indicator bus number) but i guess Mr. Gupta is still sleeping, no rply and not even the problem has been solved
Today i again missed my bus, till the time i could find out the number of the buss it left and again the same story, i don't know why Mr.Gupta is still sleeping and not even had a curtacy to revert on my complaint there might be two reasons the mail id which i found from the net is either incorrect or Mr.Gupta want people to do the self service he is wating for people to react in an indecent manner by comming directly at his office and give him all the frustration, irritation and all the love he wants and change all the electronic indictor by the public themselves with the help of rod and bamboos
If possible any one who would read this complaint plz update me with correct mail id of the respected GM of BEST how is still sleeping

Dear Sir,

I am writing this mail to inform you that none of your BEST Bus Electronic digital boards (LED's) are working it is a pain in the buds to find the number on the bus coming from a distance, if a young person like me find it so difficult so imagine the problem faced by the senior citizen, it is not a new thing that people complaining against the bus drivers and conductors but it seems odd that no one has yet complaint against the buses in which they are traveling every day I guess people know their all complaints are falling on the def ear, let me inform you that this problem has not been raised sudden I am observing this since more than 1 year at starting it was 1 or 2 buses that had problem as per my knowledge there are three sign board on the bus front back and at the door, at starting it use to be the back or the front but slowly none of the indicators are working a small piece of paper with number has been pasted or it is manually written by the chalk.

I dought that any one of your checking department has ever examined any of your bus since a year if no then it is a real shame and if yes then also its a shame that even after checking no action has been taken, we Mumbaikar has a problem "Kam chalta hai to chalne de jab bawal hoga tab dhek lenge"
and thank for the Einstein guy who got with idea of sticking number on a piece of paper on the bus its like "Hatti ke pichwade pe till" hard to find which number is it, in the morning its a peak hour people are in such a hurry to reach their office that no one has time to play your sick game of finding Nemo on the bus, and all the above the conductor the way they answer if anything being question makes the day of the person.

Once i asked the conductor why don't you guys fix the light, the answer that i got from that Mr. Einstein was the lights are working it is due to the sunlight you are not able to read it, that means the R&D department of the BEST are not capable to think about the day light problem, or we are the one who got the problem that we can't see the led indicator number in the day light which was visible few years back.

Requesting you to please solve the problem or instead change that board back to the old cloth indicator we would be more happy

Thanking you

Regards,
Prasad Nambiar

BUS ROUTE A-70 AND AS-2 from MANTRALAYA/WORLI to MIRA ROAD

When Monthly/Quarterly pass holders pay money 100% in advance, the least they can expect is value for money spent and customer service. How can they truncate services and cause discomfort and hardship to customers. How can BEST justify charging extra for services beyond municipal limits and then short-changing bonafide passengers?

Today I boarded an AS-2 bus from Worli NSCI around 2.00 pm to go to Mira Road. At Borivali Omkareshwar Temple stop I was woken up from my sleep by the conductor saying the last stop has arrived. The time was around 3.45 pm. When asked the conductor said buses go to Mira Road only after 5.30 pm.

I got down and did not know which bus to take to reach Mira Road. I boarded bus no. 478 and got down at Borivali East. Then I boarded bus no. 297 bound for Kokanipada and got down at Ganesh Nagar bus stop on the Western Express Highway. Then I got into 706 Ltd going towards Bhayandar and got down at Silver Park. Waited for twenty minutes and caught C-71 and reached Mira Road at 5.00 pm.

Is this how BEST expects its customers to travel. Paying for an AC bus service beyond municipal limits and then travelling by countless buses to reach home. Is this customer service?

This is specifically in regards to your A/c bus service in Mumbai. In the recent 3 months I have observed that most of the A/c buses are not maintained at all. Especially the A/c bus no: 1323, route no:700, from Borivali to thane. And also similar route buses from Thane to Borivali never have the A/c working. The conductor is rude and the bus driver behaves as if he is doing a favour by driving the bus. They do not respond to our queries, do not switch on the A/c and are extremely arrogant. I need you to look into the matter and make sure they are made to realise that they are in a service industry and they need to treat us like their customers and not beggers. Moreover, BEST needs to make sure, the busses are serviced, checked and only then allowed to ply on the roads. Else please make sure when the A/c is not working, the passengers are returned their entire fare. BEST is playing with the lives of innocent passangers and should be taken to court for this irresponsible behavour.

My car No.: MH-02-CL-1263 was damaged on the rear right side due to rash and negligent driving by BEST Driver whose name is Vinayak Dighe having BEST driver number: 3482 on BEST Bus Route Number 243, Bus Registration Number : MH-01-4A-5641 at Jankalyan Nagar, near Police Beat Chowkie No.4, today (09/02/2013) at 7.30pm.

The driver, Vinayak Dighe, having BEST Driver's Badge No.3482 rammed into and scrapped my car while passing my vehicle which was stopped on the side and I was sitting in it.

He did not stop and continued to drive away. I had to chase him and bring him to a halt in order to get the bus number and his details.

This was a clear case of hit and run and I demand that the BEST Management bring this driver to book and punish him under the law for rash driving.

I have registered a complaint with the Malvani Police Station and insist that the Law for rash driving be applied to every driver, including those in Government Service such as this BEST Driver.

I shall be taking this matter forward in all forums to bring to book rash drivers employed by the BEST Bus Service in Mumbai, Maharashtra.

As number of residents on Ghodbunder road (Thane) are increasing, Maharashtra state government should take necessary steps to provide good connectivity with Mumbai and Navi Mumbai.
Some BEST buses from GB road ply towards vikhroli and powai. I request BEST officials to start service from Ghodbunder to Navi Mumbai as it becomes really hectic to travel to Thane Railway station (10kilometers from Ghodbunder) and catch a jam packed local trains.

From
Ghodbunder Residents

How non cultured are BEST staff are, i dont understand why BEST recruit such a staff who don't have manners to talk and are gunda .

I was travelling from Wadala to Chandivali in BEST bus no. 411 with my parents, when our stop came we got up from our seat and rushed towards door.but driver didnt stopped the bus because conductor didn't ring the bell. when we asked the conductor he started arguing why should we stop on bus stand if your not standing there. as it was his duty to stop the bus on every stand, then he started arguing and abused me with bad words, as i was with my parents did not do anything, did not want them to get involved. he was a real gunda and was bulling so much, as we dont have any options like complaining about them. we just tolerating this best staffs arrogance .

I am a Sr. Citizen.I travelled from Goregaon-East to Mayur Nagar by Bus Route No.452 at 12:40 pm on 10/11/12.I paid conductor rs 100/- note and he told me that he will return Rs 90/- afterwards. He gave me Rs 10/- ticket. I forgot to ask him for paying me balance amount and he also did not come to me for paying balance amount.
Kindly inquire and let me know if he has deposited the balance amount at Bus Depot: my e-mail: [protected]@rediffmail.com
My Ticket details:Dindoshi: No.[protected]
11393 10/11/12 12:40:03
4520 Ordinary
Thanks,
P.V.Narvekar
Pearl,11/22-A,Jankalyan Nagar, Malad-W,Mumbai-400095
Tel:28636833

Dear Sir,
My Father Ram Peswani who is a Senior Citizen Travels Everyday from NNP Colony to Goregaon Station by bus for the last six years but during the past few days there is a driver who is very rude towards senior citizens and does not allow them to board the bus from the front gate even though the bus does not originate from that stop. Today also dated 16/10/2012 at morning 9.10 am he was driving bus Route no 327 bus no MH 01LA6887 he did not allow my father and other senior citizens to board the bus from NNP Colony stop and had put a bar on the corridor so that no one enters from the front Gate and when he was questioned he said he does not care about any rule and you can do what ever you want. Sir This type of Rude behavior by your drivers needs to be checked thoroughly considering what had happened in Pune some months back with a MSRTC Bus Driver. Please check that he is not removing his personal frustration on the passengers specially senior Passengers.
Awaiting your Reply

Sir,

Its been quite frequent that BEST bus (460) that should arrive at Dena Bank Bus Stop, Kandivali(W) at 5:20AM arrives late by 20 minutes. Regular time for this 460 bus is 5:20AM but it frequently comes at 5:40AM. So after 5:00AM bus there is no bus for next 30-40 minutes and then suddenly two buses come. Please take an action against it.

We all depend on your services and punctuality, if BEST bus comes late that is hampering our entire day as we won't reach office on time and planed schedule gets affected.

I hope you will put check on above mentioned issue.

Regards,
Krunal Mehta
Kandivali(W),
Mumbai-67.

Need to complain against bus conductor whose
Batch No:74711
BUS No : MHO1 LA[protected]
Route No: 84 Santacruz Depot
Time: 17:20 pm
Date: 25/19/2012
Destination : From Mahim Church

This is my weekly route atleast twice or thrice from Mahim to Santacruz or (Depot). Asking for 10Rs ticket for maximum limit for my destination he has provided me ticket only till Khar Road inspite telling him thrice he ignored my words and started arguing with me. Which was not my mistake, but he did. Even passengers was against the conductor. He was very rude and agressive.Due to my daily work I have to get down in between as and when the client calls arrived. So I want to get down before Santacruz but the conductor charged me the same fare for Santacruz destination till khar Road.For his rude behaviour and egoistic person please take action against him as soon as possible so that he cannot behave the same with other passengers.

Today in the morning i catch 344 no bus no 6943 from kotak it park. I gave 10 rs to conductor for oberoi mall which cost 7 rs, he gave me 10 rs ticket i asked him it cost 7 rs not 10 rs. He gave 3 rs back & not
ticket. When i get down ticket checker asked me ticket. I told its with conductor he has not given me & then conductor told nothing like that i myself has not given money & charged me 77 rs as punishment.. This is to bring everyone nitice that never trust anyone in terms of money.

i am stay at [ 53, saifee jubilee street, mumbay 400003. ] out side my building street poll is not working from so many days.

I have been complaining about a faulty meter which gives very high reading in a guest house for 6 months now. We had to chase the BESt people in wadala continuously till the meter was changed after 5 months. The company was not aware that the meter had been changed though their people had only done it. After 1 month of pestering them, they agreed that the meter was faulty and had been changed. The new meter shows a reading of 1750 from 0 in just 1 month and has given a bill of 18000 in a guest house. Please help us as there is some huge scam. We have overpaid at least[protected] rs to BEST by now and they have no interest in setting things right.

The bus route 460 (Ltd) from Gorai to Mulund & vice-versa doesn't have enough frequency at all.., once any particular bus leaves, there's literally a gap of 40-45 min in between the two buses, which causes hell lot of problems during morning time, so request to kindly increase the frequency atleast during the peak hours i.e. morning & evening in order to avoid rush. We have given complaints to Gorai depot, but the staff is least bothered to answer or listen to any of the queries, everytime fake answers are thrown on commuters which wastes lots of time for reaching offices; specially the ones at Powai which is the industrial belt of Mumbai

Kindly look into this matter as soon as possible and oblige

My AC bus pass was to expire on 12th June, hence I renewed it "online" on 11th June.
I even got a receipt of payment on my email ID.
When I showed the pass to the conductor on 13th June, he told me that it had expired.
On asking him the reason for the renewal not getting reflected, he said that it will get reflected within 4 days & I can use the receipt till then.
But when I showed the receipt to the conductor of AS-458 today, he said that he will not accept the receipt & I will have to buy a ticket, for which I refused, since I had already paid Rs. 2050.
On this he started using foul language like who had told me to do an online payment, go and complain in the depot, he doesnt care if I have a receipt with me, I might b producing a false receipt since I don't want to pay for the ticket, etc. Is this the kind of language your conductors use for female passengers?
And what should be done for the pass which is still showing as expired even after making the necessary online payment?

Hello,
Good Morning,
Bus No MH 01 AP 0172, did not stop today at Greenfields, around 9.00 am in morning.
This was operating on route 388 from Poisar to Ghatkopar.
This is the only AC bus for me to go to Vikhroli and I rely on this to reach office on time.
This has been recurssive where driver even after looking at waiting passengers, do not stop.
SInce this happens during peak hours, it creates an overload on the next bus and delays people from reaching office in time.

Please look into this and take necessary actions to resolve the issue.
Thank you.

DEAR SIR,
There is AC bus Facility From Borivali to CBD Belapur,which is for every 30 mins, It starts from morning 8.30 am and then for every thirty minutes.But from past 30 days this bus never comes from 9.00 am to 11.30 am.which means daily they cancel 4 buses that also at that time where every one have to reach offices...as we catch 10.00 am bus regularly , we are facing huge problems because there is no other facility of BEST AC bus from Borivali... kindly look into it and resolve this problem....

Suggestion : If one bus is cancelled atleast try to give other on time , but here at a strech 4 buses are been cancelled that also at morning time...

Dear Sir./Madam,
I had boarded the bus(422 Ac bus) from Bhandup Sonapur(Dr Hedgewar Chowk) bus stop at 9:10 am on 24th May,2012(i.e today). I wanted a ticket till marol depot for which the cost is 45Rs. I had 500 Rs cash with me which I gave to the ticket conductor. He point blankly refused to give me the ticket. I had absolutely no change with me .I requested him to give me the ticket at the end of the journey when he has the change. But, he refused to do so and then removed a bundle of atleast 20 hundred rupees notes and 50 rupees notes from his pocket.This clearly indicates that he did have the change to give me. But when I argued with him about this, he told me BEST does not have the policy to take 500 Rs note. He then forced me to get down at a stop which has sparse bus services. Ultimately I got late for my work and missed an important meeting. I request you to take action against the bus conductor and also let me know if there is any such rule by BEST that they will not accept 500 Rs friom the passengers though tehy have ample amount of change.

Time has come when B.E.S.T transport Mumbai should change its name to W.O.R.S.T transport services. While they do not lose any opportunity to increase the ticket prices exorbitantly, the condition of the buses are going from bad to worse. The seats are torn and the interior never cleaned. You have to carry your own duster to make use of the so called seats. Also, in most of the buses, route numbers are not visible (sometimes written on the side using chalk)and one often misses to catch a bus as it stops only for few seconds in the bus stop and the conductor never responds to poor traveler's queries.

Once upon a time the B.E.S.T was considered as the best service. Unfortunately those days are gone due to complete mismanagement.

Bus Driver refused to stop at designated stop causing lot of delays.

Bus route AS-440 has route from WADALA DEPOT to BORIVALI STATION, which needs to take route as provided by BEST website
http://www.bestundertaking.com/route.asp
..
19. ISMAIL YUSUF COLLEGE, 20. JAY COACH S.R.P.CAMP,
..

However Bus driver refused to take to the stop even though I have got ticket for designated Stop clearly mentioned the ticket.

Attached is the ticket which has the stop name clearly mentioned. Driver made me go to next stop and pay for the fare difference.