[Resolved]  BEST Undertaking (BEST Bus) — Attitude of STARTER / CONTROLLER

BEST undertaking, Mumbai


Attitude of STARTER / CONTROLLER
Sir,
On GHATKOAPR (E) STATION - GARODIA NAGAR ROUTE (i.e. GARODIA NAGAR), the bus frequency is very less. Only 2 bus ply on these route (406, 404) with an average time interval of 30-45 mins. During peak time, STARTER KEEP THIS BUS WAITING AT LAST STOP FO 15 - 20 MINS & SENT BOTH THE BUSES AT SAME TIME, SO PEOPLE HAS TO WAIT FOR 30 -45 MIN FOR BUS AT STARTING STOP, FOR BUS ROUTE WHICH IS HARDLY 15 MINS BY WALKING, SO PEOPLE ARE FORCE TO TAKE SHARE AUTORICKSAW, STARTER / CONTROLER ARE FAVOURING SHARE AUTO BECAUSE OF PERSONNEL INTEREST, SO WE REQUEST PRAVIN CHHEDA TO LOOK INTO THE MATTER & HELP US TO RUN BEST BUS SMOOTHLY. ALSO REQUEST THE MANAGEMENT THAT INSTRUCT THE BUSES NOT STOP AT LAST STOP INSTEAT THEY SHOULD BRING BUS DIRECTLY TO STARTING STOP, SO THAT ATLEAST PASSENGER CAN SIT INSIDE THE BUS & WILL NOT TAKE SHARE AUTO. it is simply not possible to board these buses due to heavy crowd in bus. However, during off peak period (say early morning or afternoon time) when buses are quite empty, most of these buses dont halt at bus stops on aforesaid road (courtesy - double bell given by conductor). Before bus reaches the bus stop, conductor gives double bell indicating driver not to stop bus and hence driver stops the bus either at some distance before or after bus stop (only for passengers to get down).

On some ocassions, conductor keeps on saying that "another bus is coming from behind, please leave this bus", but no bus comes.

I appeal to higher authorities at BEST to please investigate and look into this matter. Please ask your staff to show courtesy to halt the bus and carry passengers atleast when there is some place.

Regards
One offended passenger on GARODIA NAGAR ROUTE