[Resolved] Bharat Gas Agency, K.Ramaniah Gas Agency — Non booking of cylinder inspite of calling the agency for a refill
RRashmi T K
I had called up K Ramanaiah Gas Agency, 153 Arcot Road, Valasaravakkam, Chennai -93 for a refill of my cylinder since it was empty. The call was taken by a lady and i was told that the cylinder would be delivered within 10 days. When I called up after 15 days, I was told that there was no booking done and they have taken a fresh booking. On checking with the lady in the gas agency, I was accused of lying and they told me very rudely to go and do whatever I want and refused to take the ownership of the mistake done by them.
Complaint marked as Resolved
Verified SupportBharat Petroleum [BPCL] Customer Care's response May 13, 2015
Dear Ms. Rashmi. We are extremely sorry for the inconvenience caused to you. Please send us your Registered Mobile Number, LPG ID or Consumer Number and registered email ID, so that our Customer Care Team can serve you better. In the mean time, you may also like to call Bharat Petroleum Smartline (1800 22 4344) for immediate support. You can also log in the specific details at www.bharatpetroleum.in.
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