Bharat Petroleum [BPCL] Complaints & Reviews

Dear Sir,

I am having a connection with Prakash gas Agencies, Boduppal, Hyderabad. It has become a practice that we are getting refills after more than 20 days. As per their "rule" I am booking for new cylinder after 20 days of getting my previous cylinder and we are promised that we will be getting refill within 12 working days which is not happening. I had booked for refill cylinder on 12-11-08. I started follow-up for the same from 24-11-08. every day the staff at Gas agency inform me that they had sent and it will be delivered within afternoon. the following day also I called after not receiving the delivery and I was put on hold for some time and informed that they had just now instructed the boy to deliver it and it will be done. It has become a every day job for me now, to call them, they keep me on hold for few minutes and reply that the refill cylinder will be delivered today at any cost. Unfortunately today is 8-12-08 and still I had not recieved the cylinder. On 6-12-08, I called and was informed the same, hence after waiting till 5 pm, I went to gas agency and questioned them how they had confirmed since last one week everyday that I will be receiving the cylinder. the person sitting at computer showed that he had just taken the bill he can send it only if people are available. till today I had not received refill cylinder. Moreover, to add to woes, none of the staff gives correct answers, and their owner Mr. Prakash is never available. That dealers is either running his business on the mercy of Bharat petroleum or at the whims and fancies of his staff. no one takes responsibility and every customer is subjected to harassment. If any of your people get a chance to visit that dealer, you will understand the plight of consumers there. many a times, delivery boys are not there to deliver refills. I had never seen the owner in his seat managing the things for benefit of customer or organization for past 16 yrs atleast.


Kindly do the needfulll to arrange to streamline the situation so that consumers are benefitted.

K S Rao

Hi Sir/Mam
Myself Ghanshyam dass. My bharat gas agency service dealer is "Kitchen Flame, B-2/15, Cycle Market, Mangol Puri" and their Distributor's Code is "CC-581816" and "CC-113546".
I renewed a new "Domestic gas customer card" and they charged me 225 rupes. But on the back side of card it is 25 rupes.I told them for this but they give me reply that at that time it is 225/= and 25/= is the old price.
As this is not a big amount but as a responsible citizen i am asking you that is it right?
Also when we book a new cylinder they told us that it will come after 2-3 days, but it come after 15-20 days. We and our society facing this problem. I did not get any complained number, thats why i am mailing you.
Plz do some helpful steps against it. All our society is waiting for your reply.
Thanking You
Ghanshyam Dass
M.No-[protected]

I am a consumer in Calicut City. Consumer No.2941. Till recently I was getting proper supply from the distributer M/s Kerala State Civil Supplies Corporation, Stadium building, Calicut. Recently a new agency was given namely Bhaskar Gas Agency, West Hill, Callicut-5. Their supply is always delayed and for me even after booking for the refill over phone on 10.11.2008, I did not get the refilled cylinder till date. (06.12.08). They are giving refills according to their wish and not according to the booking. A lot of complaints are there against this agency from the public. My connection was transferred to this agency and my neighbour's connection is still with the Civil supplies corporation. I request that either my connection may please be transferred to old agency of Civil Supplies Corporation or necessary steps may please be taken to put an end to the irretular supply of refilled cylinders by Bhaskar Agency, Calicut.

dear sir
i am staying in mugalivakkam i got married so i started my new life and i went to apply for a gas connection i was very much fedup there what they toled me is for a single cylinder connection its costing Rs6000/- (Where as the deposit for a cylinder is Rs850/-)in that compulsery stove, cooker, so and so, still we have all the thing what they are offering but the distributer is not giving the connection with out rs6000/- its very worst i faced. as a middle class people we can not afford that much money also the compulsory acceries we can not use it, it will be ideal elce we need to go to door to door to sell it its realy very bad pls take some actions

There are many petrol pumps in Jaipur, whose workers divert the attention of the customers and start filling the petrol in the vehicle. This has become very normal in all petrol pumps so people now are more aware of this. But this is not it, these people have also managed to do something with the machine so even if they start filling petrol from zero, petrol will be less. This thing has created a sense of fear which you cannot help even being alert does not help this issue. Please tell me what should i do???????????

I have booked for a gas cylinder on 14.11.2008 bearing waiting list No.4038 with Abhinav Gas Agency, Bilaspur(Bharat Gas). But till date I have not received the delivery. It has also been noticed that cylinder has been supplied to those who have booked after 10 days of my booking. On enquiry to-day dt. 06.12.08 they have replied that there is no stock at present and the same will be supplied after getting the stock. My consumer No. is 014418.

VISWAKUMAR
Qr.No.B-133, SECL, Vasant Vihar colony,
SECL, Bialaspur.

Sir I am a Domestic LPG Coustomer with Your Bharat Gas Dealer in uttam nagar, and the agency is bharat gas agency i najafhgarh road.There Phone Number is[protected] & 28013549, This Gas service never book my home delivery request for gas supply. They create problem for coustomer & finish booking gas refill after 1 PM. their supplier man never comes with a weight scale. Over all I think in this zone the owner thinks no coustomer will ever compalin against him & no company officer will ever come to check . Please Take appropriate & strong action so that at least we may get gas supply booked regularly on Phone,

Sir hear the gas agency is not issuing the gas cylinders properly and, in the sme they are riversly arguing and scolding to the village peoples who asks about the gas, in another importent thing is that they are BLACKING the gas cylinders to the top hotels and dhabas, and brokers,
nobody is getting hard heart comlaining about this agency, because the agency is related to one of the major minesters relation, and he also not allowing anybody anothers new agency in the town, by his power.
so kindly do the needful to the citizens of JANGAON, (dist)warangal PIN :506167, ap india
Thanking you

Yours sincearly
ejaz
(RESPONCIBLE INDIAN CITIZEN)

in our residence area the kaushik gas agency(bharat gas) are not delievering our gas cylinders due to this we are regularly facing abundant of problems . the cylinder which has to submit on 15-11-08 tous has not submitted yet 29-11-08 our gas connection number is 11017

DEAR SIR,

I HAVE BEEN SUPPLIED BY A CYLINDER BY MY DEALER RAM AGENCIES, BANGALORE, WHEREIN HE HAS SUPPLIED C-07 CYLINDER, C-07 ACCORDING TO THE INFORMATION GATHERED BY ME INDICATES EXPIRY DATE IS SEP 2007 OF THE CYLINDER. NOW IT IS SEPTEMBER HOW COME HE HAS SUPPLIED THE EXPIRED CYLINDER TO OUR HOUSE.

IT TELLS ABOUT THE BAD CUSTOMER SERVICE OF HP AND THEY ARE NOT BOTHERED ABOUT THE CUSTOMERS SAFETY.

WITH REGARDS

K KESAVAN
BRANCH MANAGER, SBI

MY CONSUMER NO 5892 BHARAT GAS ROHIT GAS PITAM PURA SHIVA MKT DLI-34 MY MOBILE NO [protected] ADRESS F-6/18 SECTOR-16 ROHINI DELHI-110089 I REQ FOR YOU PLEASE BOOK MY GAS & SEND URGENT DELEVERY AT MY HOUSE THANK YOU

Sir,

I am the Fuel Operator of One Stop Truckers Shop of Bharat Petroleum Corporation Limited located at Sonapur Hat, Nalbari, North Dinajpur since 27 Oct 2007 . It is a contractual agreement with BPCL for two years . On 15 Nov 2008, I had proceeded to Calcutta on medical grounds . On 15 Nov 2008, one oil tanker of 20 KL Diesel meant for the petroleum pump in question did not reach its location . It was learnt that the tanker was diverted by the Supervisor and in collusion with the Transporter and the driver the product was disposed off fraudulently .

A FIR was lodged with PS Chopra, North Dinajpur and the Police heirarchy was apprised of the incident . The driver was apprehended and handed over to the police but due to callous approach the case was not made for non bailable offence of criminal breach of trust and criminal conspiracy and the driver was released on bail .

A fresh FIR was lodged and the case was registered by the police . However the culprits remain elusive . In the meanwhile BPCL authorities have asked me to pay up the loss of nearly Rs 8 lakhs holding me responsible for the offence of the supervisor according to the terms of agreement which is highly inappropriate ..

I have pleaded to the authorities of BPCL not to impose any penalty when the matter is under investigation by the police and till such time the guilty is booked .

I am an ex army officer and with my humble savings given as bank guarantee . I request that the matter be progressed and the culprits apprehended .

Yours ' faithfully,

Hirak S Sen
Mr

Sir,

On 15 Nov 2008, a complaint was lodged with PS Chopra, North Dinajpur about 20 KL Diesel worth Rs 8 Lakhs meant for petrol pump at Sonapur Hat, Nalbari of Bharat Petroleum not reaching its location from New Jalpaiguri and the product disposed off elsewhere .

The driver of the vehicle was apprehended and was handed over to the police authorities and he had admitted of disposing off the product fraudulently in collusion with the supervisor Mr Kamal Dey .

A fresh FIR was lodged and the matter was being investigated by the police . However, no information has been received of the culprits being apprehended and it seems that the police has made no further progress due to reasons not known when this matter needs to be given a high priority in the list of crimes committed causing grave loss the the authorities .

In this connection excerpts of acknowledgement of the police in the heirarchy are reproduced .

Thank you MR HIRAK S SEN, your report is submitted to the database successfully. Later you can check status of your report using the secret key : WL[protected]
Thank you MR HIRAK S SEN, your report is submitted to the database successfully. Later you can check status of your report using the secret key : AC[protected] .

It is requested that the matter be pursued with all its earnestness and the culprits apprehended .

Yours ' faithfully,

Hirak S Sen
Mr

MY Consumer No 593 Lin The Name Of Mariyumma.With BHARATH GAS Agencies Cheruvathur, kasaragod kerala Telephone Number 2263778 We had booked on 28/11/08, but they not supllied the staff said that he will cut my consumer number and they say not answering properly I Would reqest some on to intervence and do the needful ...
thank you

Mr.Zuber s/oMd. Kasim is Misusing thae gas cylinders in his dhaba (restaurant) at the addresses :A-722 & A-725A amarpuri, Nabi Karim, Pahar Ganj, New Delhi-55 .He is doing so with help of some dealers's employee and their delivery man.

Hi,
I went to rajaram bharat gas agency, bhartiy vidya pith, pune
for booking a new connection on Feb 2007.I shown them my new taion card for booking based on which, They given me tokan to get the new connection with date 29 April 2007. When i went on 29 april-2007, they told as i am not having any previous gas connection (As per ration card), So first they will come to our home to verify to see if i have any connection already.
and they asked me to come after 15 days.
after 15 days i went again to agency they said new connection are closed, and once it is reopened come again.now it has reopned, i went again to them they are telling me again get new tokan.I dont know what to do now.It seems to end less process.

~Mahendra

BHARATGAS.COM
Respected Sir


Sub.: Delay in delivery of LPG cylinder & poor service of dealer

I, Ramayan Shah consumer of Bharat LPG bearing cons. No.14776 of Nihal Gas Service, (Ph: [protected]), mayur vihar Delhi,

for booking gas cylinder I continiously try to distributer but they are not attend call & respons
continuosely we are chassing up with the distributor...

I have been deposited all documents for new Bharat Gas Cylinder at Chakkar Pur, DLF-IV, Gurgaon Ofiice on Dt: 10.11.2008. Till today no cylinder provided to me.


Patita Paban Rout
H NO.689, Chakkar Pur,
Gurgaon Haryana-122002.
[protected]

Sir,
When we visited the Gharat Gas agency located at ambala city for new connection, they said that we are suppose purchase a stove else they can’t give the connection.
The cost of stove told to us was Rs.1925 but in market we can have same in aprox Rs 1300. Is it the rool of Bhart Gas company of local agency is doing there own.

dear sir/ madam

i m pradeep wankhade
staying in ulhasnagar -421001
ur surya gas agency will be charged extra charge for home delivery, cylender rate is 346rs./- but surya agency will be charge is 355rs.why plz tell me this complainis right or wrong this complain is right please take needfull action about this agency.