[Resolved]  Bharat Gas — Complaint

I am writing this mail to you after frustrated with the way of operating the Gas Agency of my local operator. Please find below their details:

SAP Code: 146151
Eminent Computers Pvt. Ltd.
Bharatgas Distributor
Shop No. 5 & 6, L1, 34/1
Sangam Vihar, Devli Dondh Road
New Delhi – 110062
Ph: 011 – 29911816 / 17 / 29915946 / 47

Representative – Gokul

Whenever, I call them to book for refilling, the first problem is that you will always found their number engaged; though its 9: am in the morning or 4:00 pm in the evening. Seems they purposely remove the received from holder to make it engaged. Luckily if you able to get through the number, they will never pick up the phone, don’t know why they have taken the agency when they are not able to run it proper way.

Secondly, we always get the refilled cylinder after 3-4 days of making the booking, at times it takes even week also. Though, it is known that as per your customer care policy the refilled cylinder should be provided within 24 hours and on Sunday also. But these people hardly care about your set practice and spreading bad name in market about services of Bharat Gas which is known for its best practice for Customer & always serve customer first.

Thirdly, we never receive the cylinder properly refilled, seems they have already sold some gas to make extra money. Further, they never weight the cylinder to ensure that the total 14.2 kg gas is there as Indian Gas Agency operator does it. Also my agency guy never has efficient manpower for supply of Gas. At times, we have to go ourselves to get the refilled cylinder.

I hope you will definitely look into this and take some immediate action on it.

Thanks in anticipation.

Poonam
Customer