Bharat Petroleum [BPCL] Complaints & Reviews

sir,
I am Rishi Kumar of consumer of Bharat LPG cylinder, my connection is in the name of great grandfather( pardada) i.e k.Prasad at Bhodan gas Agency, Rosera, samastipur, Bihar, i want to change the connection in my name but i don`t have death certificate of my great grandfather(pardada) as he died on 1989 and i am using his connection since[protected] but i have land receipt and some judicial documents with regard to my great grandfather, can it be sufficient evidence for transfer of connection in my name. pls advice or suggest in this regard on my email- [protected]@gmail.com.
Thanks
Rishi Kumar
Ph[protected].

I have booked my gas cylinder refill on 3.10.2012 at Anita Gas Agency, Virar (West) and doing the follow up since last two weeks but till date they replied they will be giving the delivery of cylinder by next two days. Again today at 12.15 am I rang up and spoke to their customer care, she said we can not deliver the cylinder you can come and pick up the cylinder your self.

On 22nd Oct 2012 when I spoke to them they said we have noted the delay of delivery and the complaint is taken into consideration on urgent basis so that gas refill cyclinder with be delivered by today or on 23rd oct 2012.

It is almost 19 days passed booking against consumer no.117843 is not delivered by them.

And Pooja Wadekar (Customer Care) is giving new explanation that I have to change my agency at Bolinj. Why they say this to me now on 19th day and why not at the time of taking the booking of consumber number. I have asked them to connect me to Manager. Those girls (customer care) are saying he will also say the same thing and has not time to speak.

Agency nos. are [protected]/[protected]/[protected].

I also said while taking the booking why are not saying that my consumer number is transferred to some other agency with all the details.

My name is Chanchal Varma and resides at Bhaunagar, Virar West near Viva College and mail address is [protected]@rediffmail.com

I am trying to reach my distributer of LPG connection since last 15 days but there is no response. Also I have called the costomer care nos but there no satisfactory response. I have registed the complain but I have not recieved the call. please let me know if my complain will be address or not as i am not getting any response or going to media will be good option.

I Kamal Sarkar, S/o Late Shri G.D.Sarkar , R/o D-265 ,Gali No.11, Laxmi Nagar Delhi-110092 , having connection since 13th january 1985 ,Consumer No.6076 with the distributor M/s Kitchen care, School Block Shakarpur, Delhi-110092. Now after the death of my father I had given the application to transfer the same in favour of my mother along with all the relevant documents desired by BPCL and the Dealer M/s Kitchen care on 27th January 2012.

Till date the said connection neither got transferred in favour of my mother Smt.Jyotsna Sarkar nor the cylinder till date after this. We have been following up with the dealer since january 2012 and everytime getting a note that the said documents have been sent to BPCL for further action. We have been hanging around between BPCL and the Dealer M/s Kitchencare and unable to understand our real fault.

After the implementation of new rules the dealer is saying that you have to buy the LPG cylinder in Black and have to Pay Rs 1400/- for this. It is really ridiculous to find the attitude of the dealer and BPCL,Mr.Ramesh Joshi, Sr.Manager (Kichen Care) is forciing us to buy the cylinder in the above mentioned price which is beyond the capacity of my mother.

Our latest complaint no. with BPCL is 40066551 dated :4.10.12 , till now nothing happened.

My pledge is to request for an immediate transfer of account in favour of my mother and supply of LPG cylinder immediately. As a consumer we have been harassed due to the technical and admin problem of BPCL since last 10 month. How long we have live on the mercy of corrupt people forcing us to buy the cylinder on Black price .

Seeking an immediate support from the consumer complaint forum to come out of this problem.

Kamal Sarkar
C/o Jyotsna Sarkar
D-265, Gali No.11, Laxmi Nagar,
Delhi-110092
Ph:[protected]

Dear sir,

I have a connection of Bharat Gas no. 52130874 at Saraimir,Azamgarh VISHWANATH BHARATGAS SERVICE AZAMGARH UTTAR PRADE, Uttar Pradesh
(Domestic). We are facing the following problem.

Sir,aap se request hai ki maine 15.11.2011 ko naya connection liya aur ek saal tak agency wale connection paper aur blue book nhi diye,kaafi din daud bhag karne par ye log connection paper aur blue book diye,is k dauran ye sab mere connection se cylinder black karte rahe,mujhe pata chala to ye bata rahe hai ki ye unka apna personal mamla hai,mujhe September 2012,ko connection paper aur blue book diye,gas book kiya hu abhi tak gas delivered nahi kiya ebharat transparency portal report p 1 subsidized cylinder show kr rha hai,jiska order no.5936,booking date 07.09.2012,delivery date 29.09.2012 hai.ye cylinder mujhe mila nahi hai to ye log kisko diye hai.
Mujhko connection k saath milne wala cylinder aur chulha etc nhi diye hai agar cylinder mere yahan ayega to mai inko khaali cylinder kahan se dunga,baar baar kehne par ye log kehte hai mil jayega abhi gaadi nhi aayi,ye tarah tarah k i baatein keh kar taal dete hai,aur acche se baat nahi karte,inka behavior itna kharab hai ki log pareshan hai,

Plz confrim where we are right or wrong and what action you will take. Otherwise there is no mean to write the complain. I hope that you will send the reply.


Regards
Obaidullah S/o Sadruddin
Kharewan,Saraimir,Azamgarh.(UP) 276305
Mob:-[protected]

As we were out of town ,my uncle was not able to take refill of gas cylinder, for nearly 240 days so i the distributor on the counter said when i went to book the gas that ur number 19171 has been blocked ,how can i get it unlocked.

I 'm cosumer of Bharat gas . My consumer no is 70004098 . The distributor is Godey Gas service . The problem is 1) 15 day delay in supply of refilled cylinders. booked on 28/09/2012. No supply till date 2) Phone line always busy .3) Office staff rude , adamant & inconsiderate 4) NO action taken by BPCL against the dealer for previous complaint 5) No impovement in service by dealer since last 2 yrs.
MY name Dr Shashikant Darveshi , phone no [protected] email id - [protected]@yahoo.com

My Coustomer No.2951 I Booked Refil Online (online Ref. No.[protected] on Dt.[protected] But Not Delivered Till Date. I Call Bikaner Office But They Said Online Booking is Closed But Other Agencies Mangalam Agencies Delivered. So Plesae See My Complain And Take Some Action

Yours Regards
Mahendra Pareek
Sardarshahar

hi sir,

This is vikas pandey and i am consumer of rahul bharat gas agency. i booked a cylinder on the date of 5/10/12 and my booking no is: 27147198. but it not deliver till date. i have call so many time but no one receiving my call. i don't know when the deliver cylinder. so please do the need full.

I had taken the gas connection on[protected] from Mohindra gas distributor no. 541853 which is in the name of third person because at the very time, new connection had been banned by the Govt. of India as per version of distributor. Due to compelling circumstances, the gas connection bearing no. 4286 was taken in black marketing. Since then, I am using the gas connection regularly. More over stamp of the distributor also fixed on my ration card also. But connection was/is standing in the name of Smt. Bhagwani Devi. Now the distributor making the threatening to cancel the above said connection. While the connection was taken after paying Rs. 2500/- to the distributor. I have no other connection in my family. Kindly solve the problem.

Our agency Sap no is 135280 Hailey mandi gas service I am the customer of Bharat Gas under the consumer no 192 from last many yrs My problem is this my Bharat Gas agency holder never coperate us familiarly and never gives us refill on the time and he said he will delivered 27 September I also said to J P Thomas A.S. Manager but after a weak till now this is not delivered. when we book our refill for home delievery we never get refill at home after given date by gas agency by home always we take delievery from godown Rajpura after spending full day and travel expense and after the more waiting of home delievery and refill We have harrased mentally Plz co-operate us

Since the bharat gas service office lpg distributor of m/s quick gas servicce has moved from andheri west to jogeshwari west office -M/s rangrai gas shop no 1 tulsi niwas patel estate road opp momin nagar pustikar chs jogeshwari west mumbai-400102
no one answers the gas service numbers for supplying the new gas service if you try calling anty of the below mentioned numbers they do not answer any of the numbars
26789300
26791376
26799404
26797291

on approaching them they say they are busy there are 4 staff and none of them are bothered and say we cannot pick the calls try the same and have some action taken this is really ridiculious why there is no action taken against such staff attitude
all customers are really grived regarding this issue ........lines are given so that we can call

I was a consumer of bharat gas and my con no was 35157.But due to my transfer i requested to transfer my connection in Leh.But due to administrative reason my transfer has been canceeled within two month.So i want to take my connection again in hospet but the maneger refused me to give it again in hospet thay said we transfered it in leh already.
So plz tell me the procedure of it. I want it back in hospet only.

Anoop singh

PRT K.V. HOSPET

I am a Bharat Gas consumer (Consumer No.[protected] since year 2005. But, this is the first time in past 7 year felt guilty of being a consumer of Bharat Bag.
Due to a change of residence I had to apply for a change of distributor, whichever was near to my new residence. Unfortunately, Ashadeep gas (Bharat gas distributor), Birati, Kolkata- 51 is the distributor where I had take the transfer to. After a harassment of couple of weeks or so, they finally got my connection transferred and registered in their branch just today that to after making me sitting for over an hour in their branch.
The behavior that I received from them was such a rude, insulting and humiliating that at times I was started thinking of surrendering my connection and go for so other Gas service agency.
The ways they harassed me was as below….
1) As per them they don’t take transfer of any connection to their branch if the consumer is not staying on the grand floor of a building. And since in my present residence I stay on 4th floor, thus they forced me to accept that I have to take the delivery of the gas cylinder only on the ground floor, other wise they will not allow me get my connection transferred to their branch.
2) They are forcefully selling Packet of teas worth Rs 90/- per packet to their consumers and when I refused to take that, they simply refused to process my connection transfer request. So, I finally had to buy that from them despite of my unwillingness.
3) Extremely bad and rough behavior received from the distributor, which I never expected from a professional distributor of Bharatgas.

Being a consumer of Bharatgas I am literally surprised as to how a distributor of a Government Gas service company enforces such illegal rules on their customers and misbehave and threat the customer who even ask a question about their illegal rule. This is really unfortunate for us to have such an unprofessional distributors in the chain of Bharatgas.

M/s Bharat Petroleum have shifted the supplying Gas Agency for my residential area from a point 2 km away to a new point 10km away for no apparent reason.
The old supplier - Shanti Gas - was very efficient while the new one - Aravali Gas - has a very poor reputation as can be seen from the many complaints online (Google search "Aravali Gas Gurgaon")
Furthermore - to effect the change , a consumer has to first go to Shanti gas to collect documents and then proceed to araval gas to submit those documents. In this day and age, imposing such burdens on Senior Citizens like myself is totally unwarranted

I VISITED SHIVA GAS DEALER GANDHINAGAR JAMMU FIVE TIMES BUT NOBODY ATTENDED ME SINCE SECOND CYLINDER IS GOING TO EXPIRE ALREADY LYING ISSUED ME.IT IS VERY DIFFICULT TO COOK MEALS WITHOUT GAS.I AM READY TO OBSERVE REQUIRED RULES. KINDLY INTERVENE AND DIRECT THE CONCERN AGENCY TO DO THE NEEDFUL.MY CONSUMER GAS NO IS S-126.






SWARAN GUPTA R/O 532/3 EXTN.
TRIKUTANAGAR JAMMU.

I BOOKED MY LPG GAS CYLINDER TO MY GSA AGENCY M/S MITTAL GAS AGENCY DATED ON 12/09/2012 BUT TILL DATE THE ABOVE NOT SUPPLY THE SAME. PLEASE MY CONSUMER NO.20512 .It IS HAPPENED REGURALY PL TAKE NECESSARY ACTION FOR ABOVE
REGARDS
R N KUNDU
KASHT APTS FLAT NO.C/101 PLOT NO 26&27 ROAD NO.2&14
SECTOR -10 NEW PANVEL (E) PIN 410206 DIST. RAIGAD
MAHARASHTRA
[protected]@yahoo.com

No. 4522, I have been trying both numbers since morning no response contineously engaged.
This is always scenario, I do not understand how can one register his refill request..
Pl. book cylinder and confirm on mail id - rajesh.[protected]@lavasa.com

My consumer no 51114171 I have booked my gas cylinder on 17th Sept. 12. I have received following with booking no. 344 and cash memo Now till date I do not understand how many more days will take in delivery of cylinder.

To

The Head of the department

Sub: waiting for the connection since last one and a half months

Dear sir

This is to inform you that I had applied for fresh Bharat Gas Connection One and half months later.I had been calling the agency a several no of times for request of connection and every time the response has been it will take a week ,it will be done tommorrow etc.i had been waiting since last one and a half month which is a long period .This is a compliant against the SRI SAI Bharat Gas Agency ,I have the receiving of the documents presented by me to the staff,if no action is taken immediately ,I will raise this complaint to higher authorities.