Bharat Gas LPG Cylinder — POOR SERVICE AND DELAY IN GETTING REFILLED

 
8 Reviews
India
 PRADEEP KG
Respected Sir:

I have an LPG sylinder (Bharat Gas) and have been getting it refilled by M/S Hi-Power Bharat Gas Agency, Palakkad Road, Mundur (PO), KERALA. PIN - 678592 (whose DISTRIBUTOR CODE # IS 641767, AND PHONE #[protected]/[protected].) for the past one year.

Each and everytime when I contacted them for a refill, after booking the cylinder well in advance at least before 20-25 days, their response is "the cylinder has not been booked, and it will take another one month to get it refilled due to scarcity of the same. My CONSUMER # is 576.

Today, when I went to get the cylinder refilled, the person in charge told me that it was only three days ago that the cylinder has booked.

And moreover, they says that there is a rule (Dont know whether it is made and implimented by themselves or by the Bharat Gas company itself) that WE CAN BOOK THE CYLINDER ONLY AFTER 21 DAYS FROM THE DATE OF REFILL OF THE CYLINDER. I have not heard such a rule in regards to any other LPG companies in India.

So, you are requested to do the needful to confirm that whether actually there is such a rule or not because they have not booked my cylinder yet, and for assuring prompt service from their side excluding such delay in future.

Thanks and regards,
VINOD KG
VINOD VIHAR
PO, MUNDUR
PALAKKAD
PIN - 678592.

MOBILE # [protected].
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Comments

Bharat Gas Lpg Cylinder — forcing to buy twin stove

We went to the dealer of bharatgas,M/s Bhoost Agecy at Gadag in Karnataka for new connection, Hetold us that he will give new one along with twin stove forwhich hewill be charging us Rs.4400/- I want to know is it a rule that on must buy a twin stove with cylender?

Bharat Gas/ Gas cylinder refill — Delay in getting refill cylinder

For the last few months I have had to face a lot of delay in getting a cylinder refill delivered. After booking there is no sign of the delivery. Phonecalls to the Distributor only result in being put on hold or told the order is 'pending'. No timeframe is given for despatch.
I have an elderly patient in the house and have told the Distributor this many times. It is crucial for me to get the cylinder delivered on time.

The distributor is BHARAT GAS in south Mumbai and mu consumer number is: 103439

I do not wish to complain unnecessarily but this has become a recurring story and is causing a lot of difficulty in managing my patient at home.
Please help sort this out once aqnd for all.

Bharat Gas — NOT GETTING REFILL CYLINDER

I AM NOT GETTING REFILL GAS CYLINDER DESPITE REPEATED COMPLAINTS EVERYWHERE. THE COMPANY SALES MANAGER AND THE AGENCY DOES NOT PICK UP PHONE AND THERE IS NO SYSTEM OF REGISTRATION AND CONFIRMATION OF BOOKING. IT IS FRUSTRATION ON ITS PEAK WITH BHARAT GAS. RIDICULOUS SERVICE AND AGENCIES ONLY BUSY IN MAKING MONEY BY PROVIDING THE CYLINDERS IN BLACK MARKET IN 24 HOURS OF REQUEST BUT FAIL TO PROVIDE THE SAME EVEN AFTER 20 DAYS OF REQUEST HONESTLY.
THE COMPANY IS ALSO BUSY ADJUSTING THE COMPLAINTS WITH FRIVOLOUS REPLIES LIKE WE HAVE ADVISED THE AGENCY TO PROVIDE CYLINDER AND IS NOT SERIOUS IN SOLVING PROBLEMS OF THE CUSTOMERS. I FEEL BRITISH ERA IS BACK DULY SUPPORTED BY PSUs.

Bharat Gas — Poor services - delay in getting refill cylinder

Bharat Gas Distributor - Sai Shubham Gas - Ghodbandar Road
Complaints...

1) Refill request (No. 2647 dtd. 3/8/2011) not serviced till date (21/8/2011)
2) All 4-5 Telephone numbers of customer support of distributor remain either busy or no-replied continuously. Neither do they have serviceable email id.
3) When luckily we got the contact number answered, executive requested us to visit their depot & collect the cylinder in case o[censored]rgency. This is pathetic, there is room for black-marketing.

Is there any SLA for the distributors for answering the phones / supply of refill cylinders ?

Await your advise / action please.

regards,
Ojas Chhaya
contact no. [protected]
sir i had booked my refilling cylinder on 14/12/2011 my booking no is 15991214 but sorry to say that after 35 days i am still waiting for my chance. My area is under Nirmal Enterprises A-19 Chander Vihar Nilothi near Vikas Puri Delhi.Sir please consider my problem and take early action. Your agency front desk is saying that we already summit deviled slip to delivery man name Papu his phone no is [protected] But delivery man papu is saying that he never get such slip (name of babita) our consumer no is 11434.
thanks
Babita
F3/501 Sultan Puri Delhi 110086 .
sir,
I have booked my refilling cylinder on 18/12/2011 my booking ref no 16113670 and it has not been delivered till date.my distributor is M/S Builtech gas agency (CC-521707), Builtech Arcade, South Fort Road, Palakkad, 678001 Ph:[protected] and my customer no is 22698. In spite of my frequent visit to their office i have not received the cylinder so far. The staff response has been very bad and were not giving a proper reply.Their attitude was just like treating a beggar. This has been happening on every booking time.Hence I am forced to log this complaint to you, hoping that immediate and necessary steps will be taken by you.
Thanks
Fazila
18/404(30), Hussain Colony Extn, West Fort Road, Palakkad.
I have an LPG sylinder (Bharat Gas) and have been getting it refilled by
M/S Thaliadan Gas Agencies, Main Road, Ottapalam-679101, Dist Palakkad), KERALA.
(whose DISTRIBUTOR CODE # IS114648 AND PHONE #
[protected], 2246449, 2245988) for the past one year.

Each and everytime when I contacted them for a refill, after
booking the cylinder well in advance at least before 30 days, their
response is that it will take few days to get it refilled due to scarcity of the same. My CONSUMER #
is 42167.

Today, when I I contacted them over phone 5/6 times nobody is picking-up the phone. I am completely at a loss to understand the reason behind such practices. Pls look into it and confirm me the action being taken by you in this matter immediately.

Regards,
K.Padmini
12/277(6), Rohini
Nr. Prema Industries
Kanniyampuram Post 679104
Ottappalam, Dt.Palakkad(Kerala)
Mail Id [protected]@yahoo.co.in
Mob [protected]
Ph[protected]

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    Bharat Gas LPG Cylinder - POOR SERVICE AND DELAY IN GETTING REFILLED