Bharat Gas LPG Cylinder — POOR SERVICE AND DELAY IN GETTING REFILLED
I have an LPG sylinder (Bharat Gas) and have been getting it refilled by M/S Hi-Power Bharat Gas Agency, Palakkad Road, Mundur (PO), KERALA. PIN - 678592 (whose DISTRIBUTOR CODE # IS 641767, AND PHONE #[protected]/[protected].) for the past one year.
Each and everytime when I contacted them for a refill, after booking the cylinder well in advance at least before 20-25 days, their response is "the cylinder has not been booked, and it will take another one month to get it refilled due to scarcity of the same. My CONSUMER # is 576.
Today, when I went to get the cylinder refilled, the person in charge told me that it was only three days ago that the cylinder has booked.
And moreover, they says that there is a rule (Dont know whether it is made and implimented by themselves or by the Bharat Gas company itself) that WE CAN BOOK THE CYLINDER ONLY AFTER 21 DAYS FROM THE DATE OF REFILL OF THE CYLINDER. I have not heard such a rule in regards to any other LPG companies in India.
So, you are requested to do the needful to confirm that whether actually there is such a rule or not because they have not booked my cylinder yet, and for assuring prompt service from their side excluding such delay in future.
Thanks and regards,
PIN - 678592.
MOBILE # [protected].
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