Bharat Petroleum [BPCL] Complaints & Reviews

Dear respected sir,
I have single cylinder.I booked gas for home delivery on 23/02/2010(Phone Boking).Than call to representative for my cooking gas but told me that "you again to be booked the gas". .Whenever i make phone call again to their representative ,but no response. I am very sorry that we are facing much problem due to this type of service and its regular happening.
kindly solved my problem as soon possible.

My consumer no-16032
Gas distributor -M/S SHAHGANJ GAS SERVICE
St. Thomas Road,Shahganj Jaunpur
Uttar Pradesh

regards
Shaeed Khan

Our consumer no. is 1152. We have 2 cylinders & presently both the cylinders are empty (as on 05.03.2010). Since first week of February 2010, we are requesting to book refill LPG cylinder with our service provider GIRISH GAS SERVICE, Dharavi, Mumbai 400017. Various excuses are being given for not delivering the cylinder e.g. House is locked, refill has been supplied four days ago now wait for 15 days. Booking no. alloted to us was 78 on 08.02.10. Booking no. was changed to 848 on 04.03.10 when my wife contacted. In between these dates I personally visited shop and was assured that cylinder will be delivered in 4 days. Today is 05.03.2010 & still both the cylinders are empty.

consumer no:27960
I Hope you will help me.
My e-booking no:657033 dt 16.02.10
Register booking no:222 dt18.02.10
They did not honours e-booking so I booked in to his register.But god knows,why they disregards every thing.Though the market is full of black availability.
Kindly do the needful.

Dear Sir/Madam,

My name is Basheer Shaikh. I am From B.kotha Kota, Chittoor District, Andrapradesh. I have been using Barath Gas from last 2 years. In my home town the Agency guys are behavioring rudely they are not giving proper response to customers on that they are charging more on cylinder. Recently I have applied for second cylinder for that they charged 3500/- rs. I want to know that this much you’re charging on second cylinder.

They are taking 20 to 30 days to delivering the cylinder to home. My home town is a village so they are doing.

This mail is from all in my home town who is suffering from them.

Could you please take an action on them else you ill lose the customers. Please sir, it my request.

Thanks,
Basheer.

I (customer no. 15882, registered with Delhi Gas service) had booked my gas cylinder through SMS service on 52725 on 22nd Feb 2010. Till date I have not received the Cylinder and have no information regarding the status of my booking. I have yesterday booked a cylinder again on their website, however I have not received the cylinder, despite their claim of 24 hrs delivery schedule. Meanwhile, I have run out of gas cylinder and the agency, Delhi Gas service, as usual is not picking up the phone.

This is extremely frustrating and I hope some one in Bharat Gas take a cognizance of this complaint and arranges for an immediate delivery of Cylinder to me.

Sunil Bharti

My Indian oil cooking gas refill cylinder supplier is Nabarun Gas , Asansol, W/Bengal. My consumer no is WB 7715. My last booking for supply of a refilled cylinder with them is on 25/1/2010. Even after 5 weeks I still am waiting for the supply of a refill cylinder.My last cylinder replacement also took 6 weeks+ . May please look into it for this inordinate delay. I understand it is the experience of other consumer of IOL LPG 14.2 kg cyllinder with the same agency ( Nabarun).

Dear Sir,

I had a lodged a complaint in this site earlier. It is re the delayed LPG delivery of Sreya Gas Agencies, Changanacherry, Kerala. Well I made a booking of LPG on[protected] and towards the end of February I have not received it. When complained the Sreya gas dealer told if I were not satisfied with his services, I may transfer my gas account from him to Remya Gas, another gas agency functioning in the town. Till[protected] I did not received the LPG. Frustrated I transfered my connection from them to Remya Gas, Changanacherry. The same day Remya Gas issued me my consumer no.(25197) and today[protected]by noon they delivered me the LPG cylinder. Sir, please understand the situation. From the day of booking of LPG on[protected] to[protected] Sreya Gas did not deliver LPG and Remya Gas delivered it in no time. I take this opportunity to congratulate their service. What to tell about Sreya Gas? If convinced, take some action against the guilty.
Shuhaib Hameed (For Isha Beevi-lpg account holder)

Sir,

I am a consumer of Bharat Gas. Agency name is Sachin Gas, amar colony lajpat nagar.

I have booked a gas more than 20 days back. every time delivery is given after many weeks and many reminders. Will the concerned authority take necessary action and advise the agency. will I be informed back (otherwire what is the use of taking email ID). Hope making complaint in this site will improve the situation.

regards

arvant

I would like to bring into your notice the inconvenience we have been facing because of non delivery of LPG refill. We have a connection from "Mamta gas service, 494, Hind nagar, Lucknow" on my Father's name i.e; Mr. Abdul Rahman, whose consumer number is 26027. We booked for a refill on 31 of January 2010 and after waiting for more than 3 weeks the refill was not delivered. On calling we were initially told that the refill will be delivered net day. And after numerous calls we were finally told that the booking was cancelled. Again we booked for the same connection on 23 Feb 2010 and we are still waiting for the refill to be delivered. Many times they even dont attend the call and at times eve if they pick up the phone we are greeted very harshly. We have been forced to use more unconventional and risky ways of cooking because of the crimes committed by the above said agency. Please look into the matter and try to resolve it as soon as possible.

FROM:-
Mukesh kumar Singh
7/48
Jwalapuri
Iglas
Aligarh (UP)
PIN-202124

Mobile No: [protected]

Bharat Gas

SUB- RESTRICTED SUPPLY OF GAS CYLINDERS AND BLACK MARKETING OF LPG CYLINDERS BY
118946 GEE DEE GAS SERVICE IGLAS ALIGARH
Sir,
I am a defense personnel and presently posted in Hyderabad and my old age parents along with other family members are staying in my home town i.e.- 7/48 Jwalapuri Iglas Aligarh(near Shivdan Singh Collage Iglas). I have a LPG Gas connection on my father’s name, connection No-GD 899 Gas agency- GD gas service Iglas.
Gas agency personnel refused to supply more than one cylinder in a month on Govt rates, if you want to have second cylinder you have to pay Rs. 700/-per cylinder otherwise second cylinder will not be given. it is very difficult to run with one cylinder in a joint family, that to in winter season.
It is requested to take-up the matter with GD gas service Iglas to issue at least two cylinder per month without extra charges.
With regards,
Mukesh Kumar Singh
7/48
Jwalapuri
Iglas Aligarh.

I have been forced & regret to inform you that Bharat gas Distributor at Yelahanka, Bangalore named "Basaveshwara Bharat Gas, is distributing their gas cylinders to all their consumers in black, that means they are charging Rs. 350.00 each insted of Rs.326.

MySelf Devanand, Consumer of Bharat Gas Agency in Bangalore named as "Basaveshwara Bhata Gas" Address - 17/18, 1st Main Road, KHB Colony, Gandhi Nagar, Yelahanka Old Town, Bangalore." Tel[protected] / 3299.

Consumer Number : 35695

All the consumers are harrased by Distributor but no one knows how and where to give complaint against them. If distributor is opposed by all consumers then distributor simply tells that whoever wants in 350 come otherwise I will take back and you will not get cylinder in future.

This is for your kind information and necessary action please. It needs to be enquired by some specialised person or team at delivery site at Hunasamaranahalli. This is very problem, I am facing since long. Can anybody do somthing. Can Govt. do any action against it. Pls reply soon.

Thanks and Regards,
Devanand
35695

SOBHAGYA AGENCIES D-1/239 NEW KONDLI , New Delhi who have been appointed by Bharat Gas
1. is not supplying the gas cylinders on time,
2. giving false pretexts of short supply of gas cylinders,
3. its staff is misbehaving with customers who come to book their orders.
4. Normally they keep their telephone lines busy to avoid the customers
5. The last supply of gas cylinder to us was on 4th Feb08 against our consumer number 20267 and after 21st day booked for refilling of the cylinder but they are unable to provide the same.8 their staff denied having refused us the supply and were seen refuting their customers like beggars
7. What claims of customer service can Bharat Gas make
8.. From their response, it seems they are blacking the cylinders.
I request you to please look in to the matter and take the necessary and firm action against this agency.
or else please direct me to the appropriate contact

Dear Sir

I was a customer of Bharat gas and the connection no was CONSUMER NO B13852 ,SV no was 1109320 and the SV date was 22/05/2007 which was transfer to varanasi however due to cascading incidences I could not revalidate the same on time .the connection was taken from distributer
431709
BHARATIYA GAS SERVICES
SHOP 2 GANGA ASHRAM
COURT ROAD
RANCHI-834001


hereby I request you that kindly issue your permission of revalidation .

WARM REGARDS
ashwini tiwari
Trivenipurum Ganga -1
Flat no -303
Ranchi
[protected]

Address (Office) 3rd India Reserve Battalion, BRS, Nagar,Ludhiana
E-Mail [protected]@yahoo.co.in

Lal Mohd.
Sub-Inspector of Police,
PMMS,
M.A. (Public Admn. & Soc.) LL.B. (Profl)
To.
The Divisional Manager,
Bharat Gas Agency, (BPCL).
Tel Bhawan, Madhya Marg,
Sector-19-B,Chandigarh.

Sub: Reg. Complaint against Distributor of Ahmedgarh Gas Agency. CC531310

Dear Sir/Madam,
Respectfully, I submit as under :-

1. That I am resident of Ahmedgarh Distt. Sangrur and serving at Ludhiana in the Police department and consumer of Bahrat Gas with Ahmedgarh Gas Agency, Ahmedgarh District Sangrur, Punjab.
2. That I submitted a complaint against the above said distributor , which was received by the then sales officer Mr. Ashu Bharti on dated 15.3.1999(Copy enclosed).
3. That on this complaint, the above said distributor issued gas connection vide consumer no 7656 on dated 18.3.99 to me, with the assurance that there shall be no problem at all in future to me.
4. That the above said distributor having personal grudge as the reasons explained above, not issued to me BDC since 18.3.1999 to date and even I had approached the above said distributor after taking leave from the department so many times and he linger on the matter one or the other pretext.
5 . That now my gas regulator issued by the above said distributor became out of order and on dated 24.2.2010, on approaching him , he flatly refused its replacement in a very arrogant, rude, abusive and inappropriate manner and also said that I complained the matter to any one as earlier and also refused to give me the complaint book to record my complaint.
5. That on this, I approached Mr. Rajwinder Singh, Sales officer, Bharat Gas, at his cell no.[protected] on dated 25.2.2010 evening , who assured me immediately relief from the said problem but no response received till to date i.e.26.2.2010.
6. That there is no other alternative left except to approach your good office with this instant complaint/request.
7. It is therefore prayed before your kind honour that I may kindly be provided immediately relief so that I and my family may not suffer more and appropriate action at your level for not issuing me DBC since 18.3.1999 to date, for not replacing the gas regulator and legal action for causing my harassment and rude, arrogant, abusive and ill mannered behavior on the part of above said distributor without any reasonable cause and excuse in this regard.
Please acknowledge its receipt.
With regards.
Yours Sincerely,

behaviour and wrong information
i have aprached bharat gas agency in East Delhi, New Ashok Nagar Branch asking for a new connection he is charging me 4000 rs for a connection with just single cylender,also forcing me to buy a gas range saying it is coming with the package,why is it so,to be precise the persons name was Mr. ????, this is quite rediculous and un acceptable please look in to it and take necessory action.
thanks...

COMPLAINT AGAINST JAYSHREE AGENCIES JOGESHWARI EAST MUMBAI 400060 FOR NOT DELIVING IN TIME. I M CONSTRAINED TO WRITE TO U AS JAYSHREE AGENCIES HAD FAILED TO DELIVERY GAS ON THE STIPULATED TIME, THIS IS NOT THE FIRST TIME, THIS HAS HAPPENED MANY TIMES SINCE MY REHABILATION HAS BEEN DONE 2 YEARS BEFORE. FEW FACT TO BE NOTED. I BOOKED MY GAS DATED 08/02/10 REFERENCE NO 614896 THROUGH SMS. LATER I BOOKED ON24/02/10 REFERENCE NO 708067. MY CYCLINDER GOT EMPTY LAST EVENING & WE HAD TO PURCHASE FOOD FROM HOTEL. I HAVE 2 SMALL CHILDREN WHO WENT TO SCHOOL THIS MORNING WITHOUT ANY BREAKFAST & TEA. I HAD RECIVED THE GAS THIS MORNING AROUND 11AM. MY QUESTION IS HOW MANY DAYS U GIVE US GAS FROM THE DATE OF BOOKING, SOME 6 MONTH BEFORE I WAS GETTING GAS CYCLINDER WITHOUT BOOKING, I HAD A QUARELL WITH THE AGENICY GUY ,THAT SINCE I HAVE NOT BOOKED MY GAS WHY I M GETTING DELIVERY. MY GAS NO 28082

Dear Sir,

I would like to complaint about the domestic gas distributer in our area. We have been issued with Gas connection from BPCL agency. Despite repeated reminder after booking a gas cylender, no suitable reply is given and gas cylender is supplied only after repeated follow up on phone and in person visits.

On escaltion of complaint for delay in supply. The delivery boy is called in for investigation. Who has a standard reply "no one was at home".

Request you to look ino the matter. The address for Gas agency is

Adlakha Gas Agency
Booth No 88, Sector 9 Market
Faridabad 121 006.

Looking forward for your support.

Thanks and regards
Manish

This morning I went to refill petrol in my motor cycle and asked for tank full.

This guy was filling the gas for another person and without resetting to ZERO did the filling for my vehicle.

When he asked me full price of 570Rs , I shouted on him and then he agree to take 470Rs as 100Rs was previous filling.

This is so common these days.. but on this gas station Meter are not visible properly......

Dear Sir/Madam,

I had booked for a refill of Bharat Gas cylinder with its agency in Doddaballapur - Manjunatha Gas Agency, on 8-2-2010. Even after 15 days the agency has not supplied the refill so far.

Each and every month we have to face similar problem. Whenever we check
with the agency they say there is shortage of supply. They give us supply of a cylinder once in 45 days. With no other cooking fuel back up, how can a family of 5 manage for 45 days?

As the demand is more, the Bharat Gas company should either increase the
supply or it should appoint another agency to deal with the demand. It should impose curbs on those who sell their supply to others to make a kill. Hope you will take note of all these and arrange for smooth supply of refill cylinders, in future.

Thanking you in anticipation of an early reply.

Yesterday I went to Bharat Gas R & D Aund Road Pune to get new gas coonection. They asked me for all the documents for my address proof and all. I have provided everything. At last they billed me around 5000.00 Rs. Which includes, registration, gas cylinder, regulator, gas pipe, gas stove and GEMINI SUNFLOWER OIL[5kgs]. I told them I already have gas stove which i bought from some shop, they told, it is compulsory to buy gas stove with new gas connection. Fine, i agreed for that. Over that they gave me GEMINI SUNFLOWER OIL[5kgs], i told them, i dont want this, for that also they are saying this compulsory with new connection otherwise you wont get new connection. One more thing, if you apply for second cylinder, you have buy 2 pack of GEMINI SUNFLOWER OIL[5kgs]. What is this? Where is law?How can we common people hanlde this?