Bharat Petroleum [BPCL] Complaints & Reviews

Sir,

On 15th Fed 2009, I called the below number Ph; 7753554(which is the number of one of the branchs of Bharat Gas(Airforce Station, Begumpet)) to gather some information about the gas connection. A person received the call and before I could say anything, he shouted saying that "today is sunday and the time is 8:30 PM, how can you call now". Can you please tell me that is this the way they talk to a customer? If it was not an appropriate time then why is he there in the office at this time and can't he say the same thing in a polite manner. I request you to please look into it and teach the employee how to speak to a customer.

Regards,
Vasanta.

Sir, i'm a consumer of Barna gas(nayagarh, orissa) dealer of bharat petroleum. Here noone is getting the proper service & exploitation is at its peak. Some features that make it famous:
1st day: u'll come & make a booking & know when ur next day to come
day 2(specified by dealer): come before 7 a.m. & stand in a long queue to obtain ur receipt. Go to a place where u have to stand in a mega queue to submit ur empty cylinder (the queue starts from 5.30a.m.). So after u have finished booking at counter that takes u upto at least 8.30; ur number in empty cylinder delivery queue comes after 150.
day 3: come & take ur gas showing the receipt of both (cash & empty cylinder)
gap between each day is decided by the dealer.
so this process forces a consumer to come to nayagarh at least 3 days at his own expenses. Pl note that a large no of consumers from more than 20 k.m.s come here to obtain their gas at least 3 times. This situation encourages the black gas market to operate smoothly. No wonder when a gas cylinder sold at more than 700 rupees by unlawful subdealers appointed by Barna gas in diff parts of the district. No wonder when u find domestic cylinders engaged in hotels & other business.

BUT IT MAY BE JUST THE TIP OF THE ICEBERG. Is it possible without the help of other higher authorities & enforcing officers? Are these complaints making any sense?

Dear Sir,
We have booked our oder online on dated 3rd Feb2009, but we don't received yet now.
We have complained on 10 Feb2009 but they don't take any action.
Please help us. Booking details are given below.

Thanks
Rameshwar Tiwari,
Mobile No.[protected],
Order No. :307404
Name of Distributor:MANVIR GAS AGENCY
Customer ID 28655 Bharat Gas,


From: rameshwar tiwari <[protected]@yahoo.co.in>
> Subject: Order not received
> To: [protected]@bharatpetroleum.com
> Date: Tuesday, 10 February, 2009, 11:13 PM
> Dear All,
> I have booked my cyilender on 3rd Feb09 and Order No. is
> 307404 given below mail but we don't received yet now
> and i m surprise to know that I have every time i received
> my cyilender after 4&5 complain, I think it is your
> regular practice.
> Last time I have booked cyilender 25th Dec08 and received
> 15Jan09 after so many complain.
> I hope you will treated as urgent basic.
> Please revert me your liability ASAP...
> Please provide me MANVIR GAS AGENCY email address.
>
> Rameshwar Tiwari
>
>
> --- On Tue, 3/2/09, [protected]@bharatpetroleum.com
> <[protected]@bharatpetroleum.com> wrote:
>
> > From: [protected]@bharatpetroleum.com
> <[protected]@bharatpetroleum.com>
> > Subject: New Order
> > To: [protected]@yahoo.co.in
> > Date: Tuesday, 3 February, 2009, 8:05 AM
> > Dear Rameshwar,
> >
> >
> >
> >
> > Your order has been successfully placed. Please take
> note
> > of the following details -
> > Order No. :307404
> > Name of Distributor:MANVIR GAS AGENCY
>
> >
> >
> > Please contact your distributor in case of change of
> > address.
> >
> > Thanking you and assuring you of our best services,
> >
> >
> > Regards,
> > 'ebharatgas.com' Team
> >
> >
> ********************************Disclaimer*******************************
> >
> > The information contained in this message is
> BPCL's
> > Confidential and Proprietary information and is
> intended
> > only for the use of the
> > recipient(s) named above. If the
> > reader of this message is not the intended recipient,
> > he/she is hereby notified
> > that any use, dissemination, distribution, or copying
> of
> > this communication or
> > any of its content is strictly prohibited. In such
> case,
> > please advise the
> > sender immediately and delete it from your system.
> Further
> > acknowledge that any views
> > expressed in this message are those of the individual
> > sender and no binding
> > nature of the message shall be implied or assumed
> unless
> > the sender does so
> > expressly with due authority of BPCL.
> >
> ***********************************************************************
>
>
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Sir,

I'm Mohamed Ismail from Chennai. And I'm the consumer of Bharat Gas since last three years (Consumer No.32215). My agency name in Chennai is Ms Jayaram Gas Agency (Bharatgas Distributor) C.C. No. 641818 N.No:131 (129 A) Block-D, Anna Nagar (East) Chennai-600102. My serious concern with this agency is that everytime I make a call for booking a LPG cylinder gets a quick response either about short supply or transport strike or words which favour them. Never in the last three years I get quick delivery. I would like to mention here a fact also. Very recently Petrolium Ministry hiked LPG rate. But Tamilnadu state government came in to rescue us from the burden and extended upto Rs 30 discount per cylinder. Under this scheme I'm eligible for a cylinder every 21 days only. Even booking will not be accepted before the stipulated period. But the problem with the agency is that booking after 21 days they take minimum of 10 days and a maximum of 2 weeks. They have no regrets in answering me while at the time of booking that delivery will effect only after 10 days. As you know, how a small family with an infant suffer a lot at home. Please do the needful.

REMINDER 1 & 2

Sub.: Irregularities done by Hima Bindu Sakti Gas Agency's Booking Staff, Safilguda, Secunderabad – reg.



I regret to inform you that I am having only one cylinder vide consignment no. BS 22886 (Booking No. 288 dated 2.2.2009) when they booked over the phone simply mentioned after 21 days you are getting the cylinder. Even single cylinder also they are saying just like as a Tape recorder message. I am surprising to note that today again I called up and asked about the status… they called up and said that within 21 days you are getting whether you are having One Cylinder, Spare or others….. Even if you are not having spare cylinder also we have to wait… they suggested use proper level instead of assisting…. We know what is what? They simply hired to Commercial / other officials instead Customers…. If customer is asking the status …. They don't; bothered….. they are having only one message i.e. after 21 days your cylinder should reach in your home… thatx it… This is for your information.



With regard to single cylinder //// at least 10 days required instead 21 days???? ///////// Please expedite…. Finally our agency phone nos. are always busy…. I am trying no. of times…. I had applied spare cylinder long time back, though I did;t get any information……



Please instruct to concerned department and not to do this in future ….. I am also working as a good position….. ofcourse they are working in Indian Oil Co. So what???? We are also working…. atleast politeness is required….



Just for your information and instruct to M/s. HIMA BINDU SKATI GAS AGENCY, SAFIL GUDA, SECUNDERABAD, (HYDERABAD) ANDHRA PRADESH Ph. NO.[protected] / 27225151


With regards,


Uma Shankar Chaganti

Dear Sir,

I am Murugesh from coimbatore having consumer No. 54851 at Peelamedu, Hope College. branch.

Sir I am having single cylinder from your gas agency. when we book for it they give rules as per their wish 'saying that' "can book only after 10 days of delivery" some time "can book after 15 days of delivery" and some times " only after 20 days of delivery.

they also deliver the cylinder only after 15 - 20 days of booking.

Is rules meant to change as per your wish or it is meant to maintain regularity. we are getting irriated of this agency. how can a single cylinder consumer wait for 40 days.

I have booked the cylinder on 7th of janaury and got delivered on 28th Jan. and today i went for booking the cylinder she says " you can book only after 20 days from delivery date.

i want to know wat the hell is going on how can a conusmer be without cylinder till you persons take your own time to deliver it to the customers.
Pls do rectify the problem.

or It will force us to move to the consumer court.

Murugesh
[protected] / [protected]

sir, i am consumer of bharat gas with 2 cylinder connection thro- m/s mayur gas services ganjmaal nashik. the agency always ask customers to register requirement of cylinder 20 day from receving last cylinder.I want to know if this is a rule of Bharat Gas co, or whims of distributor. as this agency do not supply cylinder atleast for 8-10 days after registering requirement, we exaust our cylinder before we recive the other.
Sir will you inform what are the rules to get & recive cylinders.
consumer no...26968
card sr. no...WR. 1204374
shaikh vasim yusuf
nashik

on feb, 07 i visited bharat petrolium dealer m/s. m s agrawal, akot dist. akola 444101, maharashtra to fill 5 lit ordinary petrol, but owner refused to give as he told me that the tanker is ready to refill petrol tank. when i request them to give ordinary petrol as time to refill petrol pump nearly tooks 30 minutes. owner misbehave with me and told me that " tu mere yahan se petrol bhar ke ahasan kar raha kya, our bhag yaha se, tere bharose dhanda thodi kar rahe hai " after i fill my bike with 5 lit of speed petrol.
sir kindly do the needful for your such model petrol pump dealer

regds
mahendra tardeja
mob [protected]
email - [protected]@gmail.com

Dear sir/madam,

At the time of taking connection from Bharat Gas agency, I got single cylinder. My consumer no. is 1529. I have been trying hard to get second cylinder by approaching the Viraat Enterprises dealer, Delhi but in vain. Its been almost 3years now pursuing them. Each time, they say that issuance of 2nd cylinder is stopped till further notice.

May I know whether such a rule exist in reality or not?

Also, if such a rule exist, then they should send the refill cylinder on the same day the booking is made. But this is not happening and it takes 7-9 days for them to send the refill cylinder. This too after repetitive reminders.

Kindly look into this matter. Its really difficult for working women if cooking gas is not available for 1 week at a stretch.

Regards,
Savita Bargujar
Lecturer
Delhi University

My consumer No. is 014418. I have booked for a cylinder for home delivery on 12.01.2009 with Abhinav Gas Agency, Bilaspur(C.G) ( Bharat Gas). But till to-day I have not received the gas even after 26 days. I have reminded the agency repeatedly but of no vein. Sometimes they are saying that the cyclinder will be supplied within one or two days and sometimes they says that the cylinder has already been delivered. I think there is no proper system of gas delivery with the agency and they are replying casually. To get a cyclinder from the Agency has become very difficult and they are not properly replying also.

Kindly look into the matter and advise the Agency for proper distribution of the gas.

Viswakumar
Qr.No.B-133, Vasant Vihar Colony, SECL,
Seepat Road, Bilaspur(C.G)
Phone[protected]

Consumer No.- 26051
Consumer Name: Sh. MUNNILAL KUSHWAHA
Agency: Raj Gas Service
Location : Faridabad.

I am Rakesh Kumar, living in N.I.T.Faridabad.My father has a gas connection from BP GAS.
We have booked gas on 18th jan, but delivery of gas came on 5th feb and the delivery man has not given us delivery slip.I think they are blacking the gas.
Even in our previous celender there are 2-3 kg. gas sort.
So i am requesing you to look into this matter.
I shall be highly thankful to you.

Respected Sir,

I have a Bharat Gas Connection in M/s Raksha Gas Agency, No.3/2, Bhavani Road, Near Mutyalamma Temple, Hebbagodi, Bangalore 99 vide Consu No. 18318

I have [censored]ed to house No.30, 1st Main, 2nd Cross, Muneshwaranagar, Pattegarpalya, Bangalore 79 on June 2008

from June 2008 i am requesting the agency to transfer service to nearby agency, but every month they are telling that transfer application form is not available at agency and they will not receive any phone call what they are given in Bill i.e.,[protected],[protected].

Every month i am not able to go there at the agency and bring the refilled cylinder, please tell me in this regard

1. what is the actual procedure to change the agency ?
2. Is it to true that agency has not having transfer forms ?
3. to whom I have to contact to get for futher details in this regard ?

thanking you
Yours faithfully,
S. Kumar

SIR,
M/S ASHWANI ENTERPRISES, D-503, ASHOK NAGAR, DELHI -110093 DELIVERED THE LPG CYLENDER AFTER 10-15 DAYS FROM THE DATE OF BOOKING. FURTHER THEY OBTAINS NEXT BOOKING AFTER 21 DAYS FROM THE DATE OF PREVIOUS DELIVERY INSTEAD OF DATE OF BOOKING AND AGAIN THEY DELIVERED AFTER 10-15 DAYS. AS A RESULT 40-45 DAYS BETWEEN 02 DELIVERY/BOOKING.

YOU ARE, THEREFORE, REQUESTED TO DO THE NEEDFUL AND INTRUCT M/S ASHWANI ENTERPRISES SO THAT CONSUMER MAY NOT SUFFER.

I MAY ALSO BE INFOMRED ACCORDINLGY.

THANKING YOU.

This complaint is about the Bharat Petroleum petrol pump located in Panjim behind Don Bosco school.

On 05-feb-2009 at around 8.00 PM I filled fuel of Rs.100.
After travelling around 10 kms I noticed the fuel-gauge and to my surprise it was showing only 1 bar full. Usually for more then 2 litres it shows 2 bars full.

I am sure that this is done randomly as everyday this is not the case. But doing randomly also they are cheating so many customers.

I hope company will take a note of this and look into the matter for avoiding further cheating of the customers.

I am a consumer of Bharat Gas staying in Pimple Saudagar, Pune, Maharashtra. The past few months has been horrifying experience while receiving LPG cylinder delivery to my house. The ageny in our area i.e RATAN Enterprises in Rahatni, Pune, is least bothered whether the consumer gets the cylinder delivery on time. Recently we had a terrible experience where my spouse & me had to carry cylinder for refilling to the gas agaency. The agency authorities replied that the cylinder cannot be refilled here & you need to contact the delivery boy(who usually drives the Gas Clider carrier) for the delivery of the cylinders to the consumers. The delivery boy is so arrogant that he asked us to come at a specific place for the delivery of the LPG cylinder. We(me & spouse) waited for almost an hour to take the delivery of the cylinder.
Now it feels that we are left at the mercy of the delivery boy to get the LPG cylinders.
We are trying to register the complaint against the agency but are not sure where to register the same. hopefully this will be forwarded & taken into consideration.
Thanks.
A frustrated consumer,

Hi, My name is sunil.I have taken the Bharat Gas connection from Padmavathy Bharat Gas Agency in nov 2008. At that time they told that we will give the additional cylinder within 3 months.
But everytime i visit the agency, now they are saying they dont have additional cylinders.

Also they are not at all picking the phones. Nos provided by them are always busy.
Dont these phone are for custmer issues or for their personal issues.
22271055
22272044

My custmer id no is 18716.

Its very difficult without cylinders .. I have booked the cylinders 15days back but they are not providing the cylinders also.. Its very very critical for us.. pls help.

NON DELIVERY OF CYLINDER after booking
consumer NO-SG 11976
DISTRIBUTER-- SHRIRAM GAS AGENCY, 30/3 SUWARNA NAGARI SOCITY, NEAR ANAND TELEPHONE EXCHANGE, SINHAGAD ROAD, PUNE-41051
SIR,
I BOOKED CYLINDER ON 20-JAN-09. THEY TOLD AFTER 8 TO 10 DAYS YOU WILL GET CYLINDER. ATER BOOKING, 15 DAYS OVER. I AM NOT GETTING CYLINDER. I AM CALLING FROM LAST 5 DAYS BUT SIMPLY THEY ARE TELLING SOME REASONS. THEY ARE SELLING CYLINDER FOR RS- 450/-. THEY ASKED RS. 450/- I DID NOT GIVE THE ABOVE SAID AMOUNT . I AM NOT ONLY THE PERSON FACYING PROBLEM . EVERY COSTEMER FACING SAME PROBLEM. PLEASE TAKE NECESSARY ACTION AND ARRANGE FOR CYLINDER.
TANKING YOU

yours
Sanjay Ingale
phone number --[protected]
consumer number--11976
SHRIRAM GAS AGENCY, 30/3 SUWARNA NAGARI SOCITY, NEAR ANAND TELEPHONE EXCHANGE, SINHAGAD ROAD, PUNE-41051

Dear Sir,

We bring to your kind notice that you just call any of these phone number to book a gas 29965383 / 29965237 / 29969191 Agent Varun Gas Agency, Khanpur, New Delhi-110 062.

If you try for three days you will really understand how many consumer like me facing problem to book.
Speak or make some query to them you will find how they react or answer.

I saw phone calls are ringing and without any attention the staff chatting over phone &.

I am submiting my complaint to bharat gas & wait a favourable response.

Sir,
I am a resident of bilaspur chhattisgarh.
Being a daily commuter i regularly take petrol for my bike from all the psu oil company outlets in my city.
But from the last one year these companies are creating artificial shortage of normal unleaded petrol which is less priced than the branded petrols like speed and extra premium.
You can only get the unleaded petrol for few days and most of the days they are selling branded ones which are costlier than the normal one.
My question is if they are making branded petrol by adding value added substances to normal ptrol then there shoul not be any shortage of normal petrol when there is no shortage of the branded one???
How can we confirm that they are not selling normal petrol under the ficitous tag of branded one when there is no proper checks on most of the petrol pumps???
My sincere request is to comsumer right activists and govt to look forward in this regard.

I have booked for one 1 cylinder onl 2.1.2009 over phone and after frequent enquiry, the dealer's staff at desk told, my booking is only made on 24.1.2009 for the cylinder, 22 days after my orginal phone booking.In the mean time the office bearers and the delivery boys utilise the cylinders for some other purposes, such as black marketing etc., and gives us very delayly, that too after fighting with the dealer.