Bharat Petroleum [BPCL] Complaints & Reviews

I have tried number of times to book for refill cylinder through Sri Munusamy Gas Agency from 11.2.2008. Since I could not get their telephone numbers I have made booking online through the www.ebharatgas.com website on 12.2.2008. Since I have not received the refill cylinder, I have made a call through IVRS Telephone No.12644 on 27.2.2008 and ordered booking. When I have called the gas agency they have informed me that their internet got restored only from 20.2.2008 and that my order for refill booking will be taken into account only from 27.2.2008. Now my gas cylinder is ready for refill and today I have tried to book for refill. I was told that since the booking has been made on 27.2.2008, I will have to wait till 21 days from this date. I used to book for refill cylinder immediately after the existing cylinder got exhausted and if I will have to now wait till 21 days, there will be definitely a delay for me in receipt of new cylinder and this problem should be addressed to immediately and redressal rendered. I am now constrained to take up the matter with the Consumer Forum.

Dear Sir/ Madem
I Mange Ram resident of 403/08 New Azad nagar,, Baraut (Baghpat) complain of delaying the riffle from "Vaishno Gas Service" Binoli road Baraut , Dealer code No. 964740 are going bribe and black marketing, I am suffring from the difficulties of many times about bribe. I have booked cylender against Inv.No.799 Dt. 07/12/2007 but under black marketing and bribe we could not get cylender we have called many times on telephone .

My consumer connection No. 607998 S V No. 0513061
Name : Mange Ram Card Srl No. 1348278, Address:- 403/08 Azad nagar, Baraut (Baghpat) , Tel.[protected] , Mobile [protected]

HPGL Dealer Code No. 964740 (Vaishno Gas Service)
Binoli road, Baraut (Baghpat)
Phone No. [protected].[protected]

You are requested to please take necessary action and confirm me at my e-mail or mobile

Regards

Mange Ram Upadhyay

Hi..

After running for many days when i finally got a cylinder...the guys are asking me to purchase a Gas with cylinder on site that it is mandatory for everyone and is companies rule to do so...however i'm already carrying a new gas...purchased just a couple of months back?

What should i do?? Is it compulsory..as they are asking to deposit 3000 Rs for those..

Please help!

I am consumer of BP gas bearing the consumer no 19164. My agency is Revathi Agencies, Hafiz Pet, Hyderabad. 15 days back (on Feb. 20th, 2008, Booking ID 6900) I booked the gas, till now it has not been not delivered. It also surprising that all the time phone appears to be busy, which is not possible. Fortunately if someone lifts it they promise to send on the same day, waisting lot of our time in waiting at home. I am writing this after heavy frustration. They are doing all this thing purposefully to sell in black. Please look into this matter. I hope at least I will get reply from your end.

Respected sir,
I want to take new connecton from Jalmin Gas Distributor, Basement Unique Shopping Centre Bedi Bunder Road, Near St Xavier's School, Jamnagar-361008. The agency is forcing me to take Gas Stove. Already I have gas Stove with me. I told the agency there is no rule to purchase Gas Stove along with the new connection. Agency is telling register the complaint. Pl help in this regard. My Contact No is [protected]

Delays in Double Cylynder since approx from 10 months.

Sir,
I am writing from Marol Maroshi , Andheri ( East ), Mumbai - 59. I have been a sincere consumer of Bharat Gas (LPG) since last 12 Months. I tried for 10 months to get double cylinder and have contacted to my nearest service center Marol Naka, several times. Whenever I contact them for double cylender every time they said its not available for now and contact them later after a next month.

I requested them lot of time but they are not responding me properly.
Please Bharat gas officials, if you are listening then i hope you will take care of the issue.
Thanks and with regards and take necessary action.
N. B. Jadhav.

Name :- N. B Jadhav
Gas connection no. :- 36255,
My Vender :- Anjali Gas Agency,
Marol Naka,
Andheri ( E )

Dear sir,
I am a consumer of Bharath domestic gas since 2004and reside in perungudi. Whenever I book for a refill the lady who attends asks me to book after few days without telling any reason. Sometimes she says that the cylinder was booked and delivered just a few days back, where the truth is i have not booked for the past 50 days.And after lots of difficulty the cylinder is booked. And now the distributor Mr.Selvam (perungudi) keeps on delaying inspite of our repeated calls. I have seen him delivering our booked cylinders to hotels at a higher price. After around 10 phone calls and repeated beggings (whenever he passes on our road) we get the cylinder. I really want to know whether the cylinders are in demand or these middle men are playing a fool around. Kindly let me know and do the needful.

NON-DELIVERY OF GAS EVEN AFTER 13 DAYS OF BOOKING
DEAR SIR,
WE HAVE NOT RECEIVED THE GAS-CYLINDER DESPITE THE FACT THE BOOKING WAS DONE ON 09/02/2008 AT SRNO.391 BY SAJJAN GAS AGENCY ( AUTHORISED DEALER OF BHARAT GAS) AT HANSI. WE HAVE MADE REPEATED CALLS AND REQUESTED AT THE AGENCY - OFFICE FOR DELIVERY OF THE GAS CYLINDER.
R.S. SHARMA
CONNECTION NO.5053
HNO.80, MODEL TOWN, HANSI
PHONE :[protected]

i am Ajay singh kaintura my gas booking no is 3939 on the name of mr. Bachan singh.i am regularly facing problem of gas efficieny at my home due to bad service of MANVIR GAS AGENCY(CHAND BAGH).they told us that to come after 21 days after the gas delivery.after booking of gas,delivery is also very late that mean in delivering a gas they took almost 28-29 day,whereas we have 1+1 cylinders but at that time both the cylinders get empty,i would like to draw your attention that we took two cylinders for our convienience but all in vain.but in respect of that IOC providing good service to their consumers in our area.it my humble request to the concern officials to take some strict steps towards my problem.and also confirm us.
thanking you
ajay singh kaintura
date:[protected]

Hi Sir/Madam,
Now i am going to sift in NAIGAON mumbai. i am demanding for new connection
to your dealer of NAIGAON west. He was saying he will give me when i am purchge
gas stove from it. and he was demanding for whole conection 3800. why should
i buy gas stove from him. i am free to purchge it from any where the market.
He was telling its new Bharat Gas rule. then i say him just write on your pad paper
and give it to me, then he start abusing me. He misbehaving me also. what
shold we do. its after all your compny loss. so when u giving your delership
that time you have to warn them how to behave to your valuable coustomer.
i am looking for positive action from your side.
so as soon as possible solve this matter.

your's valuable customer
prabhakar kumar singh
[protected]
mumbai

A copy of the Original complaints awaiting for sending
To
The Territory Manager,
Bharat Petroleum Corporation Limited,
Kolkata -700001.
Grievance: Irregular and /or non-supply of Domestic Cooking Gas under the authority of Distributor “SHYAMA” (WBST no-SP/6917 Dt-20.06.1995), Bandel Station Road, GT Road Crossing, Dist- Hooghly, West Bengal, Pin-712123

Sir,
I’m the Customer/Consumer no-14152, to the authority of the
above Distributor. The length of the Customership/Consumership is since the year 2000.
I transferred my Cooking Gas Supplying Authority from Dhanbadto the above Authority, in 2008 with Double Cylinder Facility, on transfer of my Railway Service to Kolkata and starting to reside my own House at Sahebbagan East , Bandel , in the District of Hooghly, West Bengal-Pin-712123.
I’m a Senior Citizen, Retired from Railway Service in October 2004, depending only on an amount of Monthly Fixed Pension.
I ‘ve been inspired on reading the news in Daily Anandabazar Patrika (Bengali Version) on 22.02.2008 and have been encouraged to Produce the Incidents of the Similar Type existing (assumed from the facts that the Supply of Cooking Gas by the above authority at Bandel became not only irregular but UNCERTAIN, since one year last) supported with the following facts as below:-
(a) The supply frequency----
(A) Date of getting the Cyliner Empty (B) Date of accepting the requisite Bookng (C) Date of Supply (D) Days (C) - (A) (E) Days (C) -(B


(i) 14 days before reported the Cylinder Empty
08.01.2008 08.02.2008 45 *** 31 **

(ii) As above 05.12.2007 29.12.2007 38 *** 24 **

(iii) Do 27.10.2007 20.11.2007 38 *** 24 **

(iv) Do 26.09.2007 10.10.2007 *** 14

(v) Do 22.08.2007 28.08.2007 20 06
(vi) Do 26.07.2007 07.08.2007 26 12
(vii) Do 02.07.2007 11.07.2007 23 09
(viii) Do 06.06.2007 16.06.2007 24 10
(ix) Do 08.05.2007 19.05.2007 25 11
(x) Do 19.04.2007 24.04.2007 19 05
(xi) Do 09.03.2007 27.03.2007 32*** 18
(xii) Do 03.02.2007 21.02.2007 32 *** 18
(xiii) Do 22.12.2007 14.12.2007* 06 (-) 08
(xiv) Do 08...11.2006 25.11.2006 31 *** 17
(xi-v) Do 18.09.2006 02.11.2006 60 *** 44 **
(xvi) Do 21.08.2006 27.09.2006 50*** 36 **
*Wrong Entry by The delivery man named as Satya09.03.2007
** It is seen that the average consumption of a cylinder is the days from 24 to 26 days which in NORMAL for a family of five people including normal guest arrival.
*** It occurred almost at the time of apprehended increase of the tare by the Govt. and recently on the gossips and hearsay that
(a) The Distributor has no monitory capacity for the placement of Demand /booking timely ---on account of loosing his major Capital Money by investing to other source of earning the Floating Money,
(b) The Distributor is never allowed to have the Consumers speaking directly with him nor his e-mail address has been renewed to get available for reddressal of the Grievances,
(c) The Distributor worked hard in past as a owner of Van-Rickshaw and the License of the Dealership managed on the NAME of a HANDICAPPED one,
(d) The Distributor doing his social duty by supplying an amount to the local Hotel or Restaurant or for the vehicle owners or otherwise.
Now, whatever may be HE or HIS STATUS, you are requested to look into the matter and issue necessary Directives to the Distributor so that
(aa) The Distributor may be compelled to withdraw his VERBAL INSTRUCTION not allowing the Booking for fresh Cylinder within 14 days of being Empty,
(bb) The Distributor must accept the Booking for a fresh Cylinder as soon as gets it empty,
(cc) The Distributor can’t get authority to deny the fresh Booking at reasonable time-spell and
(dd)We, the domestic fixed earned people can get may get the supply to avoid the indebtness for purchasing the extra required amount GOOLS OR COKE and GUITHHA etc.

With Regards,
Yours Sincerely,
Sunil Kumar Biswas
Dated-28.01.2008, 278B Sahebbagan East (Manuspur), PO-Bandel, Dist-Hooghly, West Bengal, Pin-712123.Mobile-[protected], and E-mail: [protected]@yahoo.co.in and [protected]@gmail.com
Copy-The Distributor – E-mail: [protected]@vsnl.net (that got no acceptance).

I have booked my refill gas cylender through M/s Raj Gas Service, Jhokan Bag, Jhansi on 4/2/08 vide booking no. 42, but sorry to say that after 14 days & many reminder to above agency we have not received till date my refill.

Thanking you,

Ramesh Chandra Khare
Consumer No. RG006153
H.No. 2/1, Higan Katra
Jhansi.
Ph. 2449619

Dear sir my name is Gaurav Kumar,i am indian citizen from punjab,ludhiana,I Have Connection With your dealer is (Simran Gas Service, Near Punjab National Bank, Basti Jodewal,Rahon Road, Ludhiana.I submit my complant against your dealer about poor very poor service and talking behaviour with coustmernot very bad and unsatisfied,(2) They Are showing shortage all time in godown.3) They are not giving Rs.8/- Rebate on ex Godown Pick on self service. They are collecting daily Rs. 5000/- without any record maintenence @ Rs. 10/- on each cylinder.if they are saleing daily 500 cylinder to customer.we booked our gass in time delivery canot confermed with in 30 days its very strange............kindly do neede full action against your dealer so in futher he give respect to the consumer ..........i hope the neede full action as soon as posible.................................BEST REGARDS
My Cell No.is[protected]

Dear Sir/Madam,

For the last 6 to 8 month i have been requesting for a second cylinder, till today the are , agency (KANDATH GAS AGENCY, PALAKKED, KERALA) asking me to wait for further 2,3 months.

I am request you to kinldy issue a second cylinder at the earliest.

Customer Id : 16754
S.V.No. : [protected]
Name & Address : SYAM SUNDAR K,
KODUPURATH HOUSE(SYAM NIVAS),ALANGAD P.O., KATAMPAZHIPPURAM(VIA) OTTAPPALAM, PALAKKED, KERALA, 678637, KERALA.

TEL:[protected]
[protected]

DATE - 14.02.2008


DEAR SIR MADAM,

SUB: bharat gas distributor problem,

I AM A BHARAT GAS CONSUMER SINCE 2003. RECENTLY I CHANGED MY HOUSE TO SALIGRAMAM ARCOT ROAD CHENNAI. THESE AREA CONROLLED BY COCO DISTRIBUTORS BEHALF OF BHARAT GAS. PAST THREE MONTS I FACED LOT OF PROBLEM REGARDING SUPPLY OF GAS. BECAUSE , WHENEVER I BOOKED MY GAS I RECEIVED MY CYLINDER AFTER 15 DAY. SOMANY TIMES I REQUEST THEM, BUT NO RESPONSE FROM THEIR SIDE. (I M VERY SURE THEY HAVE SUFFICIENT STOCK, BECAUSE THE NEXT DISTRIBUTOR SUPPLIED THEIR GAS WITHIN TWO DAYS.) SO THAT, EVERY MONTH AFTER 15 DAYS I PICKUP MY GAS FROM COCO DISTRIBUTOR BY AUTO RICKSA. DUE TO THESE REASON I LOST ONE DAY SALARY FROM MY COMPANY AND I PAID AUTO EXPENSE EVERY MONTH. SOME TIME THEIR EMPLOY ASKING ME EXTRA MONEY FOR SUPPLYING GAS.

MY CUSTOMER NO IS - 24366
COCO DISTRIBUTORS,
NO 153, ARCOT ROAD,
VALASARAVAKKAM,
CHENNAI-87
PH[protected],24864555,42716216

KINDLY SALVE MY PROBLEM AS SOON AS POSSIBLE

THANKING YOU,

WITH REGARDS,

D.CHANDIRAMOHAN

My consumer number is 17036. Since the phone numbers of the distributor 'GASJET' are not working, I had booked from ebharatgas.com on 29.01.2008 (ref no. 251477). When I enquired in person with the agency about the delay, I was informed that online booking is not considered and hence stands invalid. They logged a booking today (13.02.2008) and will deliver it after 18 days! We are gas less from yesterday. We even called the Kolkata regional service center, but no success. We have 2 cylinders, but due to the improper service of the agency both are empty. By any chance can we bring this irresponsible distributor to terms.
If the online system is not considered, why bharat gas is misguiding their consumers!

My consumer no. is 24042. I was trying to book the gas today i.e.13.02.2008 from my dealer at CR Park, New Delhi. To my surprise I was told that my connection has been blocked as I have not booked any gas in lat 124 days and now I will have to give an application along with copy initial connection paper.

This is very ridiculous policy. If in a family there are only two members and both working and also having two cylinders and one cylinder last for three to four months then where is the need of booking gas in every 124 days. Instead of praising such family for conservation of natural resources your company is penalizing them and harassing them by way of this new 124 days booking policy. In my view this policy should be scrapped.

I am Bharatgas Consumer Number 26123.
I am booking to online gas Cylender date 29/01/08 Ref. no. 251584 Name of Agency is MANVIR GAS AGENCY Delhi. but till date i have no supply of gas Cylinder. The Agency persion ignor online customer last three month.

i live in sector 8 faridabad.our bharatgas agency dealer,adlakha gas agency is in sector 9.the agency has 3 phone nos for costumers .each of them is inengaged mode whenever we try for booking gas.after hours of trying if anumber gets connected by chance,it is not attended.if you are very lucky and you are able to book your cylinder,then no delivery is made even after 10 days.this time also i booked cylinder 10 days ago but ihave not got the cylinder.please help

I am having a gas connection from M/s Punsup , Bathinda
Details of my connection is as under
Pawan Garg
17422, Minocha colony, Bathind a( Punjab )
Connection No : 666
Ph :[protected]
I am not getting the refill . I have booked the refill on 28/01/2008 but till date delivery has not took place.
You are requested to kindly intervene in the matter.

Pawan Garg